Moon Valley Nursery

I wanted the best quality, largest trees. I didn't get them at Moon Valley Nursery. I was told by the phone salesman that I was getting 4-6 foot trees, a red grapefruit and a Mandarin orange tree. I was told that planting was free. They advised I needed a hole twice as large as the root ball, I needed the soil tested, fertilizer added and if my soil was "wrong" some additive. That would all be included in the planting. When the "contract" came by email the trees were $275.00 each and there was a $499.00 "get to the job" charge. I'm in Yuma, they're in Phoenix. Well, they are going to do it right and they're big trees so I paid the money, $1049.00 for 2 trees. They came to plant 6 weeks later. Dug a hole just large enough to get the root ball in, sprinkled some type of granular stuff in the hole, put the tree in, backfilled and watered. 15 minutes. The lead man couldn't speak english enough to understand after 5 attempts to figure which tree went where. The grapefruit tree is 45" at the tallest branch, the Orange tree is 38". 4-6 foot trees? Both trees came with "sale" tags on them for $199.00. The grapefruit has a 4" long new wound where a branch has been broken off. I called and talked to a salesman who explained how I misunderstood everything. He explained that the $199 price was for "cash and carry" not "delivery", even though I paid almost $500 for delivery. But, if I was unhappy he'd have a customer service rep call me. It's now almost 4 weeks and no call. I received an email from Customer Service asking how much I loved my new trees. I replied with the information above and pictures of the trees and broken branch. As of today I've not heard back from her either. I would never buy anything from this company. They have misrepresented their product and failed to make any effort to correct their faulty methods.

The workers all wore masks. They were very polite and professional.

Delivery was scheduled, then the date was changed by us.  The delivery was made on the original date.
Poor communication between the salesperson and the delivery guys.  It all worked out as we were home for the delivery.
They did not call to confirm the date of delivery.

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There were many delays but we understood this was a busy season and unforeseen problems come up from time to time. Most of the work was done well but slowly. If we had not had a person at home able to have a flexible schedule, it would have been much more frustrating than it was. The sprinkler system has never worked properly. Apparently we were supposed to have had a "walk through" of sorts to verify all was done properly. This was never done and we have been watering much of the vegetation by hand for two months. We have texted the supervisor, made two trips to the nursery and spoke to Cassandra the manager and were assured this would be taken care of. We hired an outside company to try to fix the system, but they have told us it was improperly done and Moon Valley should be fixing it. As a side note, we noted that this company did not have a stellar rating on Angies List in the beginning but told the manager and other staff we were going to give them the benefit of the doubt by hiring them and it seems it came back to bite us. Also, we must say that whenever someone showed up to work, they were always courteous and professional, nice people. Would we use them again, or in retrospect have used them at all..........no

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Nursery Professiona Kjell Nisonger helped us pick out the palm tree we wanted to replace a large saguaro that had died.  He was very knowledgeable and professional in explaining how to care for the tree in the initial weeks and urged us to call within the 90-day guarantee period if we saw the tree was under stress in which case a Moon Valley representative would come to treat the tree, or if necessary replace it.  The price of the tree was a bit higher than we hoped, but we chose a larger size palm tree and the price included planting so we were satisfied.  We also benefited from a 10 percent Angies List reduction in the price.
Installation professional Brandon Gray arrived with a crew to plant the tree on the  scheduled day and within the window of time he had called in advance to confirm.   The planting was done well and quickly in the rather difficult spot we had chosen beside the pool in a raised planter area where the saguaro had stood.   The crew cleaned up the area of the planting before departing.

Wow! I truly was more impressed with this company and my technician than any company I've ever dealt with. From my phone call to schedule my appointment, (very friendly scheduler in the office), to Jeff O. my technician I couldn't be more pleased. Jeff was on time, even early and he took the time to explain everything he was doing. He had my clogged drain clean and running free in a very short time. He had to change the trap under the sink so he could gain access because the previous owner had done some " creative plumbing" and he couldn't get access for the snake. My drains were clogged with grease and he recommended an enzyme treatment to keep my drains  running clean. No hard sell or pressure to buy anything. 
I definitely will use them for any of my future plumbing needs.

Moon Valley Nurseries planted everything and set the watering schedule on the sprinkler system.  Everything was fine immediately after the planting in March of 2012.  Within 6 months 2 plants had died for no apparent reason.  I was advised that we had a three month warranty and I would be responsible for purchasing new plants and planting them.  If February of 2013 we had a freeze and one of the large trees did not fare well.  I had two identical trees, one was fine, the other was not doing well.  When I went into inquire about what to do I was told to use extras doses of "Moon Juice".  Following their instructions, the tree was not recovering.  I then went back into the store and ask for an arborist they have on staff to inspect the tree to advise what could be done to save the tree.  The arborist did not call or if he did call, he did not leave a message.  When I called the second time, one month later, he called to make an appointment the next week, however my wife and I were going away that week so we ask to schedule an appoint the following week.  He told us he would have to call us again as he did not schedule more than a week in advance..  He never called and would not leave a phone number for us to call him.  I then returned to the store and spoke to a manager, Kevin McGann, about the situation.  I told him our story and he said he personally would come out to inspect on a Saturday.  We waited all day and he never showed or called.  We now have one nice tree and one dead one in our front yard.  Feel free to drive by and take a look, 14418 W Desert Glen Dr., Sun City West, AZ3

We had an appointment with one of them to come and give us a landscape plan and that was the last we heard of them.  They did not bother to call us and tell that they were not interested or they could not do it.  They just ignored us; so we just ignored them.  In terms of their price, it was middle of the road.  We were unhappy with them; so we will not use them again.

Very Good!

All 5 trees are either dead or half dead. I've tried contacting them, but have heard nothing. They guarantee their trees but don't stand behind it.

VERY LARGE SELECTION OF PLANTS. ALL THE EMPLOYEES WERE VERY HELPFUL IN FINDING WHAT WE WERE LOOKING FOR. PRICES WERE VERY COMPETITIVE AND SO WAS THE PLANTING CHARGE.

THE SALESMAN WORKED HARD TO FIT MY BUDGET. HE SHOWED ME SEVERAL DIFFERENT PLANTS IN 100+ HEAT.

MOON VALLEY IS ALWAYS GREAT TO WORK WITH. THEIR PRICES ARE VERY COMPETITIVE, AND THEY GUARANTEE THEIR TREES AND PLANTS. I HAD ONE PLANT NOT MAKE IT THROUGH THE ARIZONA SUMMER, SO THEY REPLACED IT AT NO CHARGE. THEY ARE PROMPT, COURTEOUS, AND CLEAN UP AFTER THEMSELVES.

PLANTED PALM TREES IN BACK YARD. WE HAD TO MARK WHERE TO PLANT AND THEY TOOK CARE OF THE REST. DELIVERY WAS ON TIME. PRICES VERY REASONABLE