MESA TV & APPLIANCE

I found a Maytag dryer online, which was a good price, but it would be a week or two before it would be delivered. So I decided to go to Mesa TV & Appliance and see if they had one in stock that we could bring home right away. I loaded my sister and our two girls into my SUV, and we talked with Louie, in sales. He was the only person in the showroom. The same Maytag model was $40 more than the online website. That was fine with me, if it was in stock, but it wasn't. So I found a well priced Whirlpool and purchased it, as well as the dryer kit. We talked about how I had bought several appliances from Mesa Discount TV and Appliance about 15 years ago. Louie then said that he wouldn't be able to help me load it in the car, because he hurt his shoulder yesterday, and the guys in the warehouse are off on weekends. I understand, because I have a bad back. I asked him to find someone else who could load it into my SUV. After lowering the back row of seats in my vehicle, the box still wouldn't fit. I asked if they could measure the out-of-box floor model so we would know if the dryer would fit. I also said I was okay with them tying down the box with my rear gate partially open. They asked if I had something to tie-down with, because they didn't. I was surprised they didn't keep twine in the store for exactly this situation. Costco has tied down large boxes for me on many occasions, so I just figured that this would be a common practice for an appliance store. Rather than measure the floor model to see if it would fit in the back of my car, Louie and another employee decide to just load the actual floor model. It fit fine,and they walked back into the store. I went inside and asked them what we were waiting for, and Louie explained the dryer was in my car. I was confused, because that was the floor model. I asked him to load the new dryer, which I had purchased, into the car. He said he couldn't open the box, because the warehouse was closed and he didn't have the tools. I felt like I was being punked. I asked him what tools he needed, and he explained he would needed box cutters and a wrench. I said that they would probably be in the warehouse (doorway directly behind him), where he could borrow them. He said the floor model had never been used and was the same thing. I explained that I had a bad experience with the floor model in the past, and would like the new dryer that I had purchased. I told him I would call my husband and see if he was okay with the floor model. I went outside to sit in my vehicle with the air conditioning on while I called my husband. At the same time, the other guy preceded to load the floor model out of the back of my car. I rolled the window down and asked him if he was going to load the new dryer up, or if he needed me to come back with my sister's vehicle (something we had previously discussed). He said with a smile, "Just forget it. It's only a dryer and it isn't worth it. We'd rather give you your money back." I went inside to see Louie, who was already processing my refund as I approached the sales counter. At this point there were four employees in the showroom. Nobody seemed interested in helping me to buy a clothes dryer, or getting it loaded into my vehicle. So we wasted 30 minutes of our Saturday afternoon, actually purchased a clothes dryer, yet came home without one. I am still confused...it was an easy sale for them, the price was fair so there was zero attempt at haggling, but my business still wasn't "worth it" to this company. So we four girls walked out of the showroom, and I have now placed the order online through a website that is $40 cheaper, and will deliver it to my house for free. I am a real estate agent, and have actually recommended Mesa TV & Appliance to past customers who were buying a new home. I'm not sure if any of them ever ended up buying there, but I can assure you that I will never mention this company in a positive way to anybody again.