UPDATED REVIEW: On December 28th, I sent a repair request to Manny’s Appliance Repair because my GE dishwasher died (no lights, no sounds, no response to pressing buttons; circuit breaker okay, etc.). I received a text message from Sonja at Manny’s, asking if I was interested in service. I tried to call her using the number provided by Angie’s List but there was no answer, so I returned the text, telling her I would like to schedule a service call (and that I couldn’t reach her by phone). She said she was on the phone with other customers and would call me shortly, which she did. I explained the situation and we scheduled an appointment for the next day with service technician Edwin. On the 29th, Edwin diagnosed the problem as a dysfunctional control panel. He provided an estimate for replacement ($337) and reiterated that the $55 service fee would be incorporated into the service charge if I either had the control panel or dishwasher replaced. I told Edwin I’d discuss it with my wife and we’d either replace one or the other and would contact Manny’s to schedule the appropriate service regardless. My wife and I agreed that the repair option would best suit our needs and I tried to call Manny’s on the afternoon of the 29th to schedule the control panel replacement. I got their voice-mail but couldn’t leave a message because the mailbox was full. I tried the phone number provided by Angie’s List, the phone number from Sonja’s call, and the ones on the repair slip Edwin left. No matter what I did either no one would answer the phone or I got their voice-mail with the full mailbox. So I sent a text to Sonja telling her we wanted to schedule the control box replacement as soon as possible and asked if she could give me a rough estimate as to the availability of the parts and when it might be possible to schedule the service call. Via text Sonja said she would ask Edwin. But I never received any update. On the morning of the 30th, I again texted Sonja, asking about the status of the repair job but all she told me was she already asked Edwin but would ask him again. After nearly 24 hours (now the morning of the 31st), I again texted Sonja and told her if I didn’t hear anything that day I’d look for another appliance repair company. No reply. I understand that this was happening in the week leading up to New Years Day but Sonja provided no information about the company’s hours or operations relative to the holiday or said there would be any delays, issues, or office closures related thereto. If she had at least told me if or when they’d be closed for the holiday, I would have been able to plan accordingly. Regardless, I find it hard to appreciate why Manny’s Appliance would allow its telephone voice-mail to become completely filled so that no message can be left for the company and, in effect, no telephone communication is possible, except through text messaging. Yet, I tried unsuccessfully for two days to get Sonja to reply to my repeated text inquiries to no effect. As I see it, in so far as the company was apparently not interested in completing the job, the offer to include the $55 in the cost of the repair is fraudulent. Moreover, how is it that evidently one person — and only one person (i.e., Edwin) — can answer the question about if or when the part is available and how soon the follow-up service can be scheduled? And since Sonja repeatedly said she’d ask Edwin my simple questions, either she didn’t do so or she did but Edwin couldn’t or wouldn’t respond to her. It was clear to me that all Sonja was interested in doing was saying she’d contact Edwin; she showed no interest in the fact that I repeatedly asked for a status update and ultimately must have decided she didn’t want me as a customer. As a result of the incompetence or indifference (or both) displayed to me by Manny’s Appliance Repair, I had to contract with another appliance repair company and incur another service fee. The technician from that company — E&J Appliance Service — quickly diagnosed the problem as a loose ground wire on the control board and nothing else. He re-attached the wire in only a few minutes and the dishwasher now functions normally. How is it that Edwin missed something so obvious and fundamental? Or was it easier or more financially lucrative for Manny’s Appliance Repair to say the control board had to be replaced? All I needed was some information. All I got was silence. I posted my review to Angie's List on January 5th. Thirteen days later, I finally heard from Sonja at Manny’s. In her text message, she apologized for what she called the “inconvenience” I’d experienced and offered to refund the service fee if I removed my review from Angie’s List. She also sent an impatient follow-up saying she would be closing up shop and wanted my answer presumably right away. How ironic, in so far as I waited nearly two weeks to hear from Manny’s and that was only because I posted a negative review. In her text, Sonja wrote, “I’m trying to get in touch with you” but I am and have been fully accessible by phone, voice-mail, and even an answering machine and was never contacted by her or anyone at Manny’s until I gave them an “F”. Clearly, Sonja wasn’t trying too hard to reach me (or she didn’t know about my negative review for two weeks and suddenly found it and panicked, which is a poor reflection on Manny’s; you’d think a company on Angie’s List would check on reviews more frequently than that). In response I wrote that I would take down the review “as soon as I receive the refund”, to which Sonja replied, “Okay great thank you”. Three days later she sent a text, saying Manny’s had prepared a check for me but added that it would be sent only after I removed the review. I reminded Sonja that she agreed with the conditions specified in my earlier text but she responded with, “I apologize if you took me saying okay as agreeing...”. Why wouldn’t I take “okay” to mean accepting the conditions I set forth? Is there anything about this company that doesn’t involve questionable and possibly unscrupulous dealings with a customer? My text reply to Sonja was firm and clear — that I would take down the review after I received the refund, not before, and that it was also evident that Manny’s doesn’t trust me, even though they have my texts to establish my stated intentions should a dispute emerge. Finally, I told Sonja that, if Manny’s wanted to play this extortion game, they could forget about the refund. That was on January 18th and I have received no reply (big surprise). This company burned me for the service fee, sent a technician who either didn’t know what he was doing or did but wouldn’t or couldn’t fix the problem (and who tried to convince me to replace a part that wasn’t defective), ignored my repeated attempts to service my dishwasher, and goes back on its word about honoring the agreement to refund my money. As I reminded Sonja in my final reply, “Manny’s dropped the ball, not I”. Based on my experience, I would advise caution in dealing with Manny’s Appliance, as they might drop the ball on others as well.