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Magic Touch Mechanical
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
Magic Touch Mechanical is not only one of the highest rated air conditioning companies in Phoenix, AZ they were also named “#1 In the USA, Contractor of the Year” by Air Conditioning Contractors of America. This is the highest honor an air conditioning & heating contractor can receive in the HVAC Industry! Other awards include; The Torch Award for Business Ethics by Better Business Bureau, AZ’s “Top 10” Award by APS, & “Best AC Company to Work For in the USA” by Air Conditioning, Heating, & Refrigeration News…to name a few! Magic Touch’s award winning service isn’t limited to cooling and heating repairs, service, and installation. Other services include; Duct Sealing, Duct Cleaning, Dryer Vent Cleaning, Fireplace and Gas Fire Pit Repair, Fireplace and Gas Fire Pit Remodel, and Gas Fireplace & Fire Pit Install. Visit the Magic Touch Mechanical website for a complete description of products and services offered. Whether you need residential HVAC service or installation, or Fireplace / Fire Pit service, repair, or remodel, the certified service technicians at Magic Touch Mechanical are ready to help. If you need an air conditioning company in Mesa, Phoenix, Scottsdale, Peoria, Chandler, Queen Creek, Tempe, Apache Junction, Gold Canyon, Sun City, Peoria, Goodyear, or surrounding areas, look no further, you’ve already found the best Heating, Air Conditioning, Fireplace & Fire Pit Service Company in AZ! Customer service representatives are available 7-days a week!
Business highlights
Emergency services offered
28 years of experience
Services we offer
AZ area providing indoor & outdoor Fireplace & Fire Pit Service, Cleaning, Electric Heating, Furnaces, Gas Heating & A/C, Heat Pumps, Indoor Air Quality Equipment, Install, Maintenance, Maintenance & Installation of over 12 brands & dozens of models of Air Conditioners, Remodels, Repair, Upgrades, Ventilation Systems, and Cleaning. Magic Touch is also the #1 rated Fireplace Service Company in the Phoenix, and Duct Design, and Gas Log / Fire Glass Conversions., and Mini Split Ductless Systems: Sales
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6614 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 8% | ||
| 5% | ||
| 4% | ||
| 3% |
Showing 1-25 of 614 reviews
Monica G.
Jun 2023
I was a customer of Magic Touch Mechanical for at least 15 years. Bought 2 AC units from them; all regular maintenance. And then they lost their "magic." Ripped me off for a UV replacement bulb costing nearly $600; gave me a work order saying replacement costs were covered by the warranty, and then said, "No, there's no warranty." Wouldn't return my calls. Wouldn't give me a refund on the year of their maintenance plan I had already paid for. I had to hire a new company and invest close to $6000 in long-term maintenance that Magic Touch neglected for years. This company no longer cares about their reputation. Do not hire them.
Response from Magic Touch Mechanical
"If there were any truth in your review we could reply accordingly, however since you chose to spin a tale of ridiculous lies, frankly we'll let anyone reading decide if your review sounds accurate or if: The highest rated Heating & AC company in Arizona on this website for over a decade, with more Angi Super Service Awards than any company in the category, over 500 5-Star reviews on Angi, and still under the same exact ownership for 26 years... suddenly stopped caring about the reputation that made us the highest rated company on Angi in the first place. Despite your lies in this review, attempts to deceive our technician and administrative staff, failure to pay for services received, etc., we wish you the best of luck with your new service provider and the $6000 in long-term maintenance! Thank you :)"
SCOTT R.
Jan 2023
Jason was incredibly efficient, thorough and informative doing a diagnostic job on a 12-year old outdoor gas fire pit that had stopped working. His quote for repairs is fair. We will definitely call Magic Touch to have the work done.
Response from Magic Touch Mechanical
"Thanks so much for letting us know you had a 5-Star experience with the team! We sincerely appreciate your business and you taking the time to share your kind words in a review. We look forward to exceeding your expectations when you call us to have the work done and each and every time thereafter."
Kristi M.
Oct 2022
When our 1-year-old San Tan Valley a/c wasn't keeping up in the summer of 2021, a neighbor recommended I contact Day Advanced Air. I did and the owner very honestly said they were too busy to take on another job. He recommended I contact Magic Touch as he had gone to school with the owner and knew they would do a good job. Steve Day, if you're reading this, I hope you stop recommending Magic Touch! Over the course of June, July and August of 2021, Magic Touch technicians took apart the air conditioner and found nothing, so had to recharge it with new refrigerant; identified the problem as a leak in the lineset and replaced the entire lineset (three trucks on site, multiple technicians for over 12 hours); did a dye test because it was still leaking and said it was the A-frame coil, they'd have to order a new one. In October, when we asked about the replacement part, they were quite puzzled, what were we talking about (we had the invoice for it!) and sent a technician out to get information to ORDER THE PART, which was still under warranty; this technician muttered under his breath about "new guys who don't know anything," leading me to believe that whomever had been doing the diagnosing and who needed all the help to replace the lineset was acknowledged by other company employees as Not Having A Clue. They replaced the coil (part covered by warranty, remember!), refilled refrigerant that had been further depleted by all the horsing around and we went into the cooler months with the a/c seeming to work. We paid Magic Touch $4100.89 during that summer. The BRAND NEW air conditioner, the previous year, had cost only about $1500 more than that! Fast forward to spring of 2022 and guess what, the a/c isn't keeping up. We contacted Steve's Ultimate Air. They have identified the problem as the lineset, which apparently was soldered so badly on that marathon day that the whole thing needs to be replaced AGAIN. Steve's charge for this is under $500, however. Stay Far, Far Away from Magic Touch. They are bait and switch scam artists who send untrained and incapable technicians to your home and who do not stand behind their work
Response from Magic Touch Mechanical
"Hello, I am very sorry this is your perception of our team after the repairs were completed on your HVAC system 1 year ago. In reviewing your file, I see the last time we spoke with you was a little over 1 year ago when your repair was completed. You never called us to report there was an issue so I'm perplexed that you state we do not stand behind our work. While reviewing your file I also reviewed the photos and videos taken before, during, and after the repairs. Multiple photos and videos were captured of the brazed joints of your line set - they all appear to be picture perfect. Line sets are made of copper so if there was a leak in a braze it would not require the "whole thing be replaced again" - further reason I'm perplexed by your review. As we did not install your system - only repaired it, and haven't heard from you in a year since that repair, I don't understand why you would say we were a scam or bait and switch - neither of which match any of the details of your experience detailed here or the documents, photos, and video on file. Regarding the technicians who completed the work at your home...all are VERY experienced, hold multiple certifications, and each a trade school graduate with years in the field since their graduation. After hiring, Magic Touch invests heavily in training and in fact, have been awarded nationally specifically for our training program by the largest trade association in North America. Again, I'm sorry we didn't make a better impression on you or live up to the reputation we've earned over 1/4 century in business. I wish we would've at least been given the opportunity to review it or even discuss it for that matter. Thank you for sharing this with us, we'll use your words to further train our team to better convey who we are and assure our clients we are not above reproach and welcome communication from a customer who is dissatisfied."
David B.
Sep 2022
To: Rich Morgan, Owner, Magic Touch A/C 942 W 1st Ave, Mesa, AZ 85210 Hi Rich: This email is to congratulate you on assembling one of the best work crews we have ever dealt with. This past week, for seven days straight, your workers installed five air conditioning units. The team was extraordinary, working long hours to get the job done. They started and ended the job as promised. They oversaw a crane that lifted the five compressors over our roof. They did continuous trouble shooting. Simply, they did the job right. Moreover, they were great communicators. They answered our questions precisely and clearly. They gave us confidence. They were courteous and maintained the highest professional standards. I'd like to comment specifically on several of your crew, who went far and beyond to do the great job they did. Let me begin with Taden. At the ripe age of 20, he has what it takes to be a leader. He oversaw every detail for twelve hours a day. He spoke kindly and directly to those working with him. He did not hesitate to jump in and do the gritty work. He climbed ladders, got on his belly, gathered materials, and installed the ACs with expertise and care. As a former business owner, I cannot say enough about this young man. He is any company's dream worker/supervisor. This kid will go far! Rick, as you no doubt know, is an AC master. He was on top of every move. He knew his stuff, and directed others with a soft kindness that only an experienced supervisor can do. Rick reassured us at every juncture. He did not hesitate to jump in, like Taden, and do what had to be done. Again, as a former business owner, this is the kind of worker I'd grab and do everything to keep! Jordan was also diligent and hard-working. As the “big” guy on the job, he lifted objects with ease. He always had a smile, even as the sweat was pouring off his face. Working under Taden’s guidance, he was outstanding. Finally, on the last day of the job, we had the pleasure of meeting Jonathan. He is a true techie. He had to resolve electrical and mechanical issues. Most particularly, he found a problem with one of the AC returns that no one had noticed in 17 years. Imagine that! He discovered a large AC return under a kitchen island. Then he got on his stomach, for at least an hour, and cleaned it out, removing inches of debris. Without this intervention, our new Bosch unit might have failed. In a climate when business owners cannot find good help, hats off to you, Rich, for hiring the best of the best. I’m trying to think of when I last saw a crew work 12 hour days…maybe never. When I suggested to the crew that call it a night at 11PM, Rick, the overall supervisor, simply said, “Not ‘til the job’s done.” Also, Jeff, who sold us on the job, was instrumental in having us choose you, among the many companies out there. He was specific, honest, and responsive to our questions. We are thankful to Jeff for selling us on Magic Touch. Bottom line, we give your company and your expert workers five stars! We look forward to continuing to work with you, as you service our AC units over future years. Thanks for everything your fine company has done. David B. Scottsdale AZ 9/22/22
Response from Magic Touch Mechanical
"I know we already communicated offline however just wanted to thank you again for taking the time out of your day to share this fantastic feedback! We sincerely appreciate your business and feedback and are tickled pink that you're so satisfied with the service you received and final results!"
Steven F.
Sep 2022
Do not use this company. Simple. They send out fantastic first people, Bart you are amazing, but then it all falls to ****. Multiple times I specially requested mobile air units for our animals. They assured me three separate times that they would be sure to bring a unit. They didn’t. They “supervisor” was late and rude, forgot to turn a breaker back on. Horribly disappointed. Lucas and theydan(?) were amazing and the only reason they are not getting one star. They stayed to make sure things were done properly and right. Worst of all. They damaged my roof so poorly I now have to look into getting it repaired. Understood they may be some damage but when I have to go out and inquire and then be told “yea just go down the street and ask the company fixing your neighbors roof.” Zero care or even attempt. Also zero attempt on follow up. I had to go to their location to even be heard. Really disappointing as the unit and thermostat they installed are fantastic. And Bart, Lucas and theydan(?) are amazing and should run most things.
Response from Magic Touch Mechanical
"Hello, I tried to look up your project in our system but didn’t find anyone by your name in our system. I reviewed all of the clients we have with the same last name and didn’t find any recent install projects under those names either. As you didn’t provide Angi’s List with an address, I’m unable to look up your project by address. Can you please share what name the contract is under so I can identify you and look into your concerns. The date you provided the work was completed were all booked by different customers so I can’t seem to locate any record of the project you are speaking about? I’d like to look further into this matter and address your concerns as soon as possible. Thank you!"
Susan S.
Jul 2022
Jason Grebe was very informative. He was very polite and patient with all of my questions. I watched what he did and basically he told me step by step of what he was doing and what he had to do. Was very thorough and I learned alot. Our 13 year old lennox seems to run quieter and sounds smoother. He suggested to change house filter 1 time a month in our summer heat a
Response from Magic Touch Mechanical
"Thanks so much for your business and for letting us know you had a great experience with Jason on your recent air conditioner repair! We're happy because you're happy!"
Melinda K.
Oct 2021
Great! Jeremy was very thorough and professional. Gave us options and did a really nice job. Fireplace is working better than it has in years and it looks beautiful! Thank you Heremy, you were awesome!
Response from Magic Touch Mechanical
"Thank you so much for letting us know you had a 5-Star experience with Jeremy on your recent fireplace service! We greatly appreciate your feedback and your business and are delighted you're so pleased with the results!"
Brendan T.
Jul 2021
They were extremely proficient and knowledgeable. Our technician was friendly and on time.
Response from Magic Touch Mechanical
"Thank you so much for your business and for taking the time to share a review of your experience with the team… both are sincerely appreciated!"
Tim S.
Jun 2021
3 year old unit installed by them stopped cooling. Tech stated the cause as the 'voltage absorption unit' and quotes ~$375 for parts and labor if he uses the part on the truck, or ~$550 for a part covered by the manufacturers warranty since it would require additional time to go get. Neither quote included the $75 service call feel. According to the manufacturer, there is no 'voltage absorption unit' in the system. The part was a simple capacitor which could be purchased for $20. I retained the original and looked it up. The entire visit took less that an hour, so I can't tell you what the labor cost was.
Response from Magic Touch Mechanical
"We wish you contacted us prior to giving the technician permission to proceed in getting your A/C repaired & working again the same day you called us. We’re not high-pressure & present the full price (parts, labor, taxes, overhead & profit) up-front so you can decide if you'd like to proceed or not. Had you declined after the technician completed a thorough evaluation of your system nobody would've held it against you. I assure you our pricing is in line the industry, in fact for the repair made - below local competitors. Please understand when you call a service company you are not just buying the part. We have overhead to pay to show up at your house the same day, in a $65k truck with $50k in inventory, $25k in tools to bring a highly-trained, trade-school grad who rightfully earns a good hourly wage & benefits to your doorstep within hours. The phone is answered by a highly trained CSR to answer your questions and enters all the information the technician needs to know in expensive software &, then relays that information to a dispatcher who chooses the right person for your job, routes them to your home quickly - and keeps in touch with you, so you can track the technicians arrival to your door to the minute so you don't have to miss work or family events. It also takes a warehouse manager, inventory mgr., service mgr., etc. which assure the service is fast & convenient for YOU. Add the cost of vehicle, workers comp & liability insurance, license fees, State/Fed tax, gas, mortgage, utilities, etc. As long as everything goes right and that part which we warranty doesn't fail, we stand to earn ~ $50 for providing everything described! I hope that helps you understand why service companies prices are what they are. Please consider adjusting your reviews on this and all the other places you posted as all we did was provide you with the fast, knowledgeable, polite and honest service you requested from us and as per our policy told you the price upfront which you agreed to and were under no obligation to accept."
David E.
Mar 2021
Lucas was great. He found the problem and replace the faulty switch, cleaned up a provided complete service.
Response from Magic Touch Mechanical
"Thank you so much for letting us know you had a great experience! We sincerely appreciate your feedback as well as trusting us with your service needs!"
Shannon B.
Nov 2020
Jeremy, the technician, was extremely helpful, professional, thorough, and well educated in what he was doing. He kept me up to speed on everything that he was doing. About two weeks after he came, I had a question. He called me back promptly and stayed on the phone with me as he walked me thru some instructions for the fireplace. Again, he was awesome. I highly recommend magic touch!
Response from Magic Touch Mechanical
"Thank you so much for your business and for letting us know you’re so happy with the service you received, we greatly appreciate both!"
Mark C.
Aug 2020
Ripoff, The part for the Capacitor cost $25 off the shelf, took no more than .30 minutes to replace. However I was charged $356.00 for this x 2 units = $712.00 dollars for 1 hour Labor &$50.00 in parts - it’s like $500 per hr. Price Gouging! Should be reported toAG.
Response from Magic Touch Mechanical
"We're sorry you didn't see the value in the service we provided. While the components you received cost significantly more than whatever you're looking at online, please understand there are many other factors that determine the cost of the total project. The technician was on-site for a total of 1 hour and 15 minutes & traveled 59 minutes to your home for a total of 2 hours, 14 minutes dedicated to your project (not 30). An experienced, highly trained & certified HVAC technician completed a thorough evaluation of both of your HVAC systems, diagnosed the issues, took measurements and photos and reported his observations to you. He provided complete pricing upfront including all parts, labor, taxes and diagnostic fees, so you could make an informed decision prior to proceeding with the work. You had the opportunity to decline the repairs but chose to proceed and authorized the work with your signature after being presented the total price. A team of professionals including the customer service representative who took your call, a dispatcher who was able to get the right technician to your home quickly, and a service manager who made sure your technician provided a thorough evaluation, all played a role in your project, assuring you received the top-notch service we are known for. The technician arrived in a fully stocked service van so was able to get you cooling quickly with quality parts we keep in stock – none of which can Amazon or any online retailer provide. While the things listed only scratch the surface of the total costs that go into how much it costs to hire a professional service company to do the job right the first time – I again apologize that we were unable to demonstrate our value we’ve been recognized by so many other Angie’s List Members for. Our pricing is fair and is the same national flat-rate formula used by nearly every professional HVAC company in the country. Thanks for the opportunity to serve you - we wish our value was higher in your eyes."
Paul R.
Jul 2020
Perfectly. Was in time and very friendly and professional.
Response from Magic Touch Mechanical
"Thank you so much for letting us know you received great service from the team! We sincerely appreciate both your feedback and your business!"
Monica G.
Jul 2020
Turned out that it was just a fuse that had blown. Fuses were replaced and everything kicked back on. House is cooling down now.
Response from Magic Touch Mechanical
"So glad we could help, thank you for the kind review, we're delighted you're pleased with the service you received!"
Suzanne W.
Apr 2020
Went beautifully. Lukas was punctual and explained everything he did.
Response from Magic Touch Mechanical
"Thank you for letting us know you had a great experience on your recent air conditioner maintenance visit! We're pleased when you're pleased!"
Jimmy L.
Mar 2020
Lucas did a great job!
Response from Magic Touch Mechanical
"Thank you so much for your business and for letting us know you had a great experience with the team! We greatly appreciate both and look forward to exceeding your expectations every time you call on us!"
Jim K.
Dec 2019
techs usually find something that requires payment, so regular tune ups tend to be costly (but not as costly as replacement of system). For example, this time was recommended to do 4 or 5 things: voltage absorber under mfg specs; chemcial clean indoor air handler coil; replace surge protector on air handler; pull and clean dirty indoor blower wheel. Doing all would have been over $2000. Opted for the electronic items, which cost $817.55.
Response from Magic Touch Mechanical
"We really appreciate your business and review and are so pleased we’re earning an A grade maintaining your HVAC system! Thanks again for choosing Magic Touch!"
Monica G.
Dec 2019
Lucas recommended several maintenance items that will help insure several more years of good service from this unit.
Response from Magic Touch Mechanical
"Thank you so much for your business and your kind words. We’re honored and thankful that you choose Magic Touch for your home comfort needs!"
Laura T.
Oct 2019
Teman and Tommy did a great job! Everything was going great until the system was started up and there was a manufacturer's problem. Stuff happens. What I appreciate is that there was good communication about the problem and went straight to the solution. So, what was supposed to be an 8-10 hour/1 day installation process, turned into a 16 hour/2 day installation process. I'm ok with that. Customer Service and a great job is what matters in the end.
Response from Magic Touch Mechanical
"Thank you so much for the detailed feedback of your experience with our team! We sincerely appreciate you taking the time to share how we're doing and your business as well. We're all very happy because you are!"
Pat M.
Oct 2019
Jason was our technician, very professional, friendly and knowledgeable. I would definitely use this company again.
Response from Magic Touch Mechanical
"That's so nice to hear! We're delighted to have earned a new client and really appreciate both your business and you taking the time to share how we did!"
Russ D.
Oct 2019
Great..Technition checked entire system..
Response from Magic Touch Mechanical
"Thank you so much for your feedback and business, both are greatly appreciated and we are delighted that you are pleased with the service you received!"
JAMES W.
Sep 2019
I was very grateful that 2 outstanding techs from Magic Touch came out right before the holiday weekend and got us all fixed up. Jason came out on his vacation day, and Jeremy stayed well into the evening to get the job finished. I'm very happy.
Response from Magic Touch Mechanical
"Thank you so much for your business and your kind words about your experience with our team. We greatly appreciate both and are delighted you are so pleased with the results!"
Robert B.
Jul 2019
On a super hot summer day, our air conditioner started to stutter and then stopped working. I called Magic Touch Mechanical when it seem to be stuttering and they told me that someone would be in touch within an hour. Within the hour Peter Garcia called and indicated that he would be at our home in about an hour. Within that short interval of time, our air conditioner stopped working altogether. Peter came to our home in about an hour from calling, quickly diagnosed the problem and then fixed it. He had to go out to get some parts, but was back quickly and finished the job. Within about 4 1/2 hours of our initial call, our air conditioner was repaired! Peter Garcia was awesome! He was extremely knowledgeable, skilled, and had a kind and clear way of explaining what happened, why it happened and what needed to be done to fix it. We also learned that we can request Peter Garcia for future issues! Hopefully we won’t have to call again, but if we do, we are grateful to know that Peter is there to help.
Response from Magic Touch Mechanical
"Thank you so much for taking the time to share this wonderful feedback about your experience with the Magic Touch Mechanical Team. We're delighted you're so pleased with the service you received and look forward to continuing to exceed your expectations any time you call on us!"
BRUCE M.
Jun 2019
Teman, Tommy, Steve and Rustin all worked long and hard and got my 21-year old system Out and New system in! Not an easy job, through the pitiful attic access! (How Stupid are home builders!?) Oh, and the Crane operator...that was quite a sight to see...old and new units flying high! Kudos to the guys for their dedication and talent! I felt very comfortable with all of them in my home...they were professional and polite, and didn't seem to mind if I tried to help when I could! (Well, I Did extend the attic walkway before they arrived, so that was appreciated!)
Response from Magic Touch Mechanical
"Thank you so much for both your business and your kind words! We're all delighted that you are so pleased with the installation of your new HVAC system and the service you received from the team! Gratefully, The Magic Touch Team"
Cheryl A.
Jun 2019
Recv’ed txt reminder of appt the day before, office staff (I think it was Candace) was very personable & professional (as she always is) & was able to answer a couple questions I had. Service tech (Keith) phoned an hour prior to arrival with eta & arrived right on schedule. He was very personable, very thorough with explanation of what he was doing, asked good questions about how the unit was cooling & if any rooms hotter/cooler than others etc. Offered to have me come out & watch him replace a part so I would know for sure he did actually replace it (lots of scams out there).
Response from Magic Touch Mechanical
"Thank you so much for your business and for taking the time out of your day to let us know you had a great experience with the team, we sincerely appreciate both!"
Licensing
State Contractor License Requirements
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FAQ
Magic Touch Mechanical is currently rated 4.6 overall out of 5.
Magic Touch Mechanical accepts the following forms of payment: CreditCard
Yes, Magic Touch Mechanical offers free project estimates.
No, Magic Touch Mechanical does not offer eco-friendly accreditations.
No, Magic Touch Mechanical does not offer a senior discount.
Yes, Magic Touch Mechanical offers emergency services.
No, Magic Touch Mechanical does not offer warranties.