LA MESA RV

I can?t say I was very pleased with my recent repair experience with LaMesa RV. I brought our 2012 Winnebago Adventurer in for an oil service and some other needed repairs. After my discussion with the advisor I decided to have them do their 40 point Motorhome Maintenance inspection which included the oil change and a thorough check of all the other systems in the RV. The other repairs needed were as follows:

1. Water heater leak. (Pressure valve replaced.)

2. Rear slideout awning wasn?t closing fully. (Spring needed retensioning.)

3. Cosmetic panel on side door needed to be reattached.

4. Rear lock on the large slideout was not locking. A short in the wiring harness was the cause. (This short circuit was repaired by LaMesa RV in 2013, but failed again.)

5. Small plastic bracket for sliding bedroom door needed to be replaced.

6. The alarm on the hydraulic leveling jacks would go off for no apparent reason while driving. Cause was low hydraulic fluid. (Needed a seal replaced which caused hydraulic fluid to leak.)

I was told by the advisor at that time that the estimated cost of the 40 Point Inspection and the other repairs I needed would be at least $800 unless other things were found during the inspection requiring more $$. I was asked at the time as to whether I had an extended warranty on the RV and I said no, we don?t have an extended warranty. I was asked again before I left that day and responded negatively again.

The inspection turned up a couple of extra things. The house batteries (2) needed to be replaced at a cost of $350 and the water heater needed a full service and valve replacement at a cost of $216 (parts and labor). The advisor contacted me to let me know about the above and also parts and labor involved in the other repairs. The cost of the parts was negligible and I assumed the cost of the labor was a large portion of the $800 original estimate. At the time I was given no final $$ of the repairs by the advisor. Given the extra cost of the batteries, water heater and other parts, I figured the bill would be approximately as high as $1400 -1500.

When I was told the RV was ready for pickup, the advisor called and set up an appointment with me to be there at 2:30pm. I arrived at 2:30, but nobody seemed to know where the advisor was. As it turned out the advisor was at lunch and finally showed up 15 minutes late. (I wasn?t the only customer waiting for him.)

The advisor then escorted me over to the cashier so I could look over the bill. The cashier asked me twice if I had an extended warranty while I was looking over the bill. I responded negatively both times again. In the meantime the advisor was arranging for the RV to be brought around. I was totally surprised to see the bill was $1965 which included $1443 for labor alone. Much higher than what I was led to expect in the way of labor $$.

It took another 30 minutes of waiting before I was ever able to get on the RV to check the work that had been done. Everything on the list had been addressed. The only problem was the small plastic bracket for the bedroom door wasn?t properly installed and fell apart when I touched it. Another 20 minutes went by while they attempted to fix the simple plastic bracket. I finally told them to leave it as it was and I?d fix it myself just so I could leave and get on with my life. They did not offer to credit me for the labor $$ on the repair. Their inability to deal with the easiest and simplest fix of the list didn?t do much to inspire my confidence in the more important repairs.

At this time, I wouldn?t recommend LaMesa RV for repair services unless you have an extended warranty. Their whole operation for pickup was unorganized and not well handled. 

Ron Rathnow 623-215-3874, Goodyear, AZ