John Newell dba Johnny Cools

It went excellently - Last year (2018) we called an SRP contractor for their spring A/C inspection special. The company came out, inspected everything and gave us an estimate of over $3,000 just for the repairs. We declined, because $3,000 is a good start to a whole new system. I asked a trusted realtor who he would recommend. He told me Johnny Cools. I called and they came out, inspected everything and their entire estimate for repairs to get us thru the summer of 2018 was $1,050. They performed their work and the A/C worked well throughout the summer of '18 as well as the most recent colder winter of '18-'19. This year we decided we should replace the entire system. With a 15 year old system I'm sure we were on borrowed time. Their recommendation was for a Day & Night 16 SEER system (the minimum is 14 SEER) because for the slight increase going from a 14 SEER to the 16 SEER system it included a new variable speed air handler (the 14 SEER had a single speed air handler) and the included thermostat monitors the inside temp and humidity against the outside temp and humidity and adjusts itself to maintain the set temperature or humidity whichever makes the most economic sense for the conditions outside. When the new A/C is on you do not hear it inside (the old one made a lot of noise inside as it was / is adjacent to our bedroom) and outside we are barely aware when the A/C is on. And as a bonus the 16 SEER qualifies for a modest rebate from SRP where the 14 SEER would not. The techs (2) were clean, courteous, professional and worked well as a team to accomplish the install within the time frame they told us it would take, along with a minimum of mess given they had to bring the old air handler out the attic access hole that is inconveniently located in our laundry room. The 16 SEER unit comes with a very long warranty (10 years parts and compressor), but it includes a 5 year unconditional warranty on the outside unit - anything that fails on the outside unit in the first 5 years we get a new outside unit. Johnny Cools is a family owned business based in Mesa.