IMPERIAL WHOLESALE

We purchased laminate flooring from Imperial Wholesale and had it installed by their installers. On the first day two installers arrived at the agreed upon time. They removed the existing carpet, prepared the floors and started laying the laminate. It seemed to go slow to me but I wanted it installed correctly, so speed was not a concern. On the second day two showed up but then one fellow left. The one who stayed worked his tail off in my opinion, so I have no complaints about him. Upon completion the floor was not cleaned. There was glue and other debris on the floor. I called and a supervisor came by and cleaned the floor with acetone. He advised me that if I found more spots that I should buy some acetone and clean it up myself. I agreed to do so.

Some time during the install a sconce light in the hallway disappeared. In the other hallway the sconce light was taken down and set on a counter. I am not making any accusations about what happened to the missing sconce but am of the opinion that it got knocked off and was broken during the carpet removal. Again, I didn't see what happened to the sconce so I am making an assumption. If my assumption is correct I feel that I should have been informed. I mentioned the sconce to the supervisor who used the acetone and he agreed that it probably got knocked off and broken and said he would check with the installers and get back to me, that they would make it right. I haven't heard a word back from him. The sconce is not the end of the world, I just feel that my concerns should have been addressed. Had I been informed I would have said not to worry about it accidents happen. Overall We are satisfied with the floor.

I didn’t have them do the work. I didn’t know what I was looking for, but I just dealt with the people in their store. They were very busy and so, I didn’t get a lot of help. It wasn’t a big deal.