FIRST RESPONSE PLUMBING

Arrived 1 hour late, but no big deal. Two young guys show up and at first were friendly, although when we asked about getting a price quote for the services required they were constantly vague and uncooperative and would not give any pricing verbally or in writing. We spoke for about an hour and then they had to call another man to come over and actually locate the source of the water leak. Why THEY did not have this equipment on their van was never explained. So, again we wait another 30 minutes for this other guy to show up. In the meantime, we are told we need to pay $300 but it was unclear FOR WHAT. We both thought we were securing some kind of money to wards a work order. The water leak was supposedly located & the "locater" guy leaves. Since we were very confused we told them we were going to think about it. We finally got a card with a estimate of $4,800!! IT WAS A HORRENDOUS EXPERIENCE! I AM IN BUSINESS & WILL TELL EVERYONE (5000++ PEOPLE A YEAR) NOT TO USE THEM.

THEY USED THE BEST COPPER MATERIAL AND EVERYTHING WAS PUT BACK IN GREAT CONDITION, WHEN THE JOB WAS COMPLETED. THEY DID AN EXCELLENT JOB. THEY GAVE ME A GOOD PRICE AND DID THE JOB THE SAME DAY. I WAS VERY PLEASED. HIGHLY RECOMMEND.

FRIENDLY, PROMPT, DID VERY GOOD JOB EFFICIENTLY AND EFFECTIVELY.

CAME OUT THE SAME DAY TO DO THE WORK BUT SURE MADE UP FOR ANY DOWN TIME BY CHARGING MORE THAN TWICE WHAT I WOULD CONSIDER A FAIR RATE.

THIS COMPANY PROMISES SAME DAY SERVICE. MY SERVICE MAN CAME AFTER 11 P.M., HAVING BEEN CALLED IN THE MORNING. HE DISCONNECTED MY WATER HEATER AND THEN GOT THE NEW ONE OUT OF HIS VAN. IT WAS DENTED. I WAS ASLEEP, AND MY HUSBAND SAID HE COULD INSTALL IT, OR ELSE WE'D HAVE NO WATER THE NEXT MORNING. I WAS VERY DISAPPOINTED WITH MY DENTED $870.35 WATER HEATER. THEY DID COME BACK AND WRAP IT IN A JACKET AFTER I COMPLAINED.