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Cesars Floor Covering
Carpet Repair, Refasten, or Stretch, Laminate Wood or Stone Flooring - Repair, Vinyl or Linoleum Sheet Flooring or Tiles Repair,
About us
Cesar's Floor Covering can assist you with your flooring needs.
Services we offer
& Repair., Flooring - Sales, Installation
Reviews
4.25 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
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80% | ||
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20% |
Showing 1-5 of 5 reviews
Thomas B.
Jan 2016
unknown
Thomas B.
Nov 2015
unknown
Barbara P.
May 2013
Installation was flawless
Bill D.
Apr 2009
I went to Lowe's to purchase carpet for a house that is being repaired. I had to initial several pages absolving the installer from any responsibility for damages and spelling out my responsibilities. I hired a handyman to work at the house on the day of the installation and to be my representative to fulfill my responsibilities for the installers. The challenge was to coordinate these two contractors to be present at the same time and still be productive. I worked with Norma and explained to her the conditions that would be present the day of the installation. The handyman who was going to paint the garage would tape himself inside the garage, making his availability limited. I explained this to Norma and emphasized that it was important that the installation begin at 8:00am. We agreed that the start time would be 8:00am. I emphasized to the handyman that it was important to be available at 8:00am. I called the handyman about 8:30am and the installers had not arrived. I then called Cesar's Floor Covering and was told that their installers had a two hour time window (from 8:00am to 10:00am) for them to arrive. I asked them if this was true, why didn't they tell me this? After I was either told or left the impression that they didn't have to tell me about the time window, I called the manager of the carpeting department at Lowe's to explain what was happening. This manager checked back with Norma and was told that I was told about the time window because they always schedule their installers to arrive within a time window. Two hours is a reasonable time window and if I had been told, I could have changed the assignment for my handyman to allow for this time window. The installers arrived about 10:00am. I can understand miscommunication, mistakes or just oversights. but I have no tolerance for being lied to. This makes me wonder what else Cesar's Floor Covering is lying about. Customers' trust in a business is one of the most important assets that a company can possess. It is also disturbing to me that the a manager at Lowe's would condone this action by one of their contractors. However, Lowe's engages in deceptive actions by stating that they charge $139.00 for carpet installation only to have additional charges for almost anything like charging for removing existing carpet. Truth in advertising is not in effect for Lowe's carpet installation. It is now my position that I have no trust in Cesar's Floor Covering and Lowe's. I will not do any future business with either of these companies.
ALAN W.
Sep 2007
The men who did the job, I thought, were really nice. They showed up a little later than expected but I was really pleased with the outcome of the whole job. I appreciated how helpful they were.
Licensing
State Contractor License Requirements
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FAQ
Cesars Floor Covering is currently rated 4.2 overall out of 5.
No, Cesars Floor Covering does not offer free project estimates.
No, Cesars Floor Covering does not offer eco-friendly accreditations.
No, Cesars Floor Covering does not offer a senior discount.
No, Cesars Floor Covering does not offer emergency services.
No, Cesars Floor Covering does not offer warranties.