CARPET MILLS OF AMERICA

THE LIVING ROOM CARPET WAS CUT INCORRECTLY, SO WHEN THEY WENT TO TACK IT NEXT TO THE NEW TILE, IT WOULDN'T FIT. THE INSTALLER STRETCHED THE CARPET, CAUSING IT TO BEGIN TO UNRAVEL. THE COMPANY CAME BACK OUT AND HAD TO LAY ADDITIONAL TILE IN THE HALLWAY NEXT TO THE LIVING ROOM. I WANTED THEM TO ALSO LAY ADDITIONAL TILE IN THE HALLWAY NEXT TO THE FAMILY ROOM BECAUSE IT WAS RIGHT BEHIND THE LIVING ROOM, SEPARATED ONLY BY A PILLAR. THE COMPANY REFUSED TO 'MATCH UP' THE TILE. YOU COULD SEE THE TILE WAS LAID DIFFERENTLY FOR THE TWO ROOMS WHILE STANDING IN THE LIVING ROOM. THEY ALSO BROKE OFF PART OF MY KITCHEN ISLAND THAT HAD TO BE RE-GLUED. THEY DID NOT LAY TILE UNDER THE STOVE AND THE STOVE LEGS HAD TO BE ADJUSTED SO IT WOULD BE LEVEL. WHEN I CALLED TO COMPLAIN I HAD TO MAKE SEVERAL CALLS IN ORDER TO SPEAK WITH A SUPERVISOR. THE PEOPLE I PHONED WERE RUDE AND TRIED TO PUT ME OFF SEVERAL TIMES. ONE TIME AN EMPLOYEE YELLED AT ME ON THE PHONE BECAUSE HE THOUGHT I WAS SOMEONE ELSE.