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Bulwark Home Security
Alarm or Security System Installation, Alarm or Security System Repair, Alarm or Security System - Monitor,
About us
Bulwark is family owned and local! We pride ourselves in offering the best customer service in the greater Phoenix area. We have earned an A+ rating with the Better Business Bureau, a Super Service Award with Angie’s List, and 5-star ratings with all major review sites. If you are looking for a company that truly cares about their customers and offers honest competitive pricing - we would love the opportunity to earn your business. Feel free to contact me personally with any questions … or call if you would like to schedule a free security evaluation for your home or business.
Business highlights
Emergency services offered
26 years of experience
Services we offer
Alarms & Security.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9103 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 103 reviews
James S.
Aug 2017
They were great for us. We don’t use them for home security. They were great for us. We don’t use them for home security. It’s on-going because they spray our house like monthly or whatever. I think we pay $60. They’re services are pretty good. They’re service is nice. We are still using them.
Darenna R.
May 2017
I've had this system since 2/2015 and I'm counting down the months until the three-year contract that I stupidly signed is up. I will be switching immediately when there is no contract. I was tempted to go lower than a C in the grading because I'm that unhappy with this service but I need to be fair. On the plus side, the owner is very nice. I like the fact that it's a local company. And the carbon monoxide alarm works well. That's about all I can think of that is positive. After 2+ years of issues, I really only ever set the alarm for show. Here are the specific reasons I'm so unhappy: 1) So many false alarms I stopped keeping track after 10; 2) a disabled glass break that I paid for but then have disabled because any time my dog barked it went off; 3) An unreliable battery that is supposed to last for years but that instead needed replacing, only problem it is in a locked box in my very own house but to which I don't have the key; 4) bad sensors, windows can be closed but still show as open except for one window that I can leave open and still set the alarm (I figured out to my detriment just last night that it takes about 5 hours and being in a deep sleep for the system to realize the window is open); 5) slow phone call response times (for example last night I got the call 7 minutes after the alarm and too late to let the police know they were not needed); 6) a remote control that worked for about a day and then went into a drawer because it was already enough trouble just to get the device; 7) unreliable, I hold my breath when I travel because I'm not there to handle the false alarms that invariably happen when I am more than five minutes away from home. I instruct various house sitters and dog walkers not to bother with the alarm because it sends false alarms that I can't deal with. There are other small things but I will stop here. I will say it's entirely possible that I am an outlier and just got a bad system. Whatever the case, I am very unhappy with this service, wishing vehemently that I didn't sign a contract, and am awaiting the day when I can get a different system and service.
Response from Bulwark Home Security
"I appreciate the honest review and am very sorry that we have had issues with your alarm system. I can assure you that this is not normally the case. I am also hoping that we were able to solve the problems with free service call we performed yesterday. Please let me know if you have any continuing issues. I understand that you may have already made up your mind to switch companies but I am hoping we can provide you with smooth service for the remaining months of your service with us. Thanks again for the honest and detailed review. I very much appreciate your feedback. Sincerely - Jeff Monson 480-835-6001"
Irene W.
Jan 2017
Great service. Plus they are concerned with making sure your house is bug-free and will do repeat service if needed.
Kaylor S.
May 2016
unknown
Lynn M.
May 2016
unknown
Frank R.
Mar 2016
unknown
Response from Bulwark Home Security
"Thank you for the "A" rating! Please feel free to contact us if you need anything. -Jeff (480)835-6001"
Patricia S.
Jan 2016
very well. Prompt service and professional installer.
Response from Bulwark Home Security
"Thank you for taking the time to review our services! Please call us if you need anything. (480)835-6001"
Ellyce S.
Aug 2015
unknown
Response from Bulwark Home Security
"Thank you for taking the time to review our services! Feel free to contact us if you need anything. (480)835-6001"
JOHN C.
Aug 2015
Bulwark is great. We had one hardware problem in five years, and they responded quickly and made the repair. About twice a year, we set off the alarm by accident. Every time, the Bulwark alarm monitoring location contacted us in under 30 seconds. If great service at a very competitive price is important, Bulwark is the firm to consider.
Response from Bulwark Home Security
"Thank you so much for the review of our services! I am pleased to hear that your experiences have been positive and that we have been able to provide you with excellent alarm coverage. Feel free to contact me if you need anything. -Jeff (480)835-6001"
Terry H.
Jul 2015
unknown
Response from Bulwark Home Security
"Thank you for the "A" rating! Please feel free to contact us if you need anything. -Jeff (480)835-6001"
Sean S.
Jun 2015
unknown
Response from Bulwark Home Security
"We have had a couple of customers with attempted break-ins this month. Fortunately, in each case, the intruders left as soon as the alarm sounded and nothing was taken. If you think this problem will continue in your neighborhood you might consider adding a camera system. We offer those as well. Please let us know if there is anything further we can do to help. Thanks - Jeff (480)835-6001"
Cheryl J.
May 2015
Jeff came out and made his suggestions. He was very professional. The technician arrived on time on the scheduled date. Everything went smooth and I definitely recommend their service to others.
Response from Bulwark Home Security
"Thank you for the great review! I am glad to hear that everything went smoothly with the installation. We look forward to serving you for many years to come! - Jeff"
Lynn M.
Apr 2015
I would recommend them to all my friends...good prices....only had it installed so I haven't experienced the alarm response yet...hope I don't have to!!
Very friendly and professional.
Response from Bulwark Home Security
"Thank you for the great review! I am glad to hear that you would recommend us to all your friends. That is quite a compliment! Please feel free to call us if you need anything. -Jeff (480)835-6001"
Annette V.
Apr 2015
Very prompt and personalized service. Jeff came to our home, listened carefully to our needs and concerns, and designed a security system to address them. We had previously had a do-it-yourself system which cost $700 for half the coverage Jeff offered at the same cost. The system was such a great deal that we added on the smoke and carbon monoxide monitoring. It's worth noting that Jeff never "sold" us anything. He just explained options and costs. We never felt pressured, upsold, or scared, even a little. Very upstanding guy--which is so important, because you need to be able to trust the people who are protecting your house. The system was quickly and professionally installed (unlike our previous DIY system, which was bulky and occasionally the little stickers they provided failed and pieces fell off the wall). We love the cell-phone based monitoring service and the system is very easy to use. A great experience.
Response from Bulwark Home Security
"Thanks so much for the review! I am glad to hear we were able professionally to install better equipment at a better price than our competitors in the do-it-yourself market. I think people mistakenly suppose that the do-it-yourself systems will be cheaper - but that is often not the case. For those who are considering a do-it-yourself system please give us a call first. We install professional-grade equipment at often cheaper pricing. And you will save yourself about 8 hours of trying to figure out how to install their do-it-yourself systems. Plus, when you go with us you have the assurance that the correct equipment was installed and that it was installed correctly. Please feel free to call me with any questions you might have - Jeff (480)835-6001"
Wayne K.
Mar 2015
unknown
Response from Bulwark Home Security
"Thanks for the great report! I am happy to hear all went well with the installation and tutorial. Please call me if you need anything. -Jeff (480)835-6001"
Cass M.
Feb 2015
It went well, I would recommend them.
Response from Bulwark Home Security
"Thanks for the quick review. I am glad to hear that the system and service are meeting your expectations. Please feel free to contact us if you need anything. 480-835-6001"
Darenna R.
Feb 2015
I called about the deal on Angie's List before purchasing. Jeff came out the next day to determine what, if anything, could be salvaged from the ADT system installed by a previous owner of my new house. I was able to salvage several pieces. An installation appointment was set. I'm really happy with the price and that I can reuse some of what's there. The monthly pricing falls in between a cheaper SimpliSafe and the pricier ADT. Bulwark has different options as far as terms, contracts and monthly fees go. I picked Bulwark because the Jeff didn't try to scare me into buying. He stated the facts and let me decide. I think I'm going to be happy with my service.
Response from Bulwark Home Security
"Thank you so much for the feedback! Whenever possible I try to meet with each client to discuss their individual needs and design a security system that meets those specific needs. This ensures that you get exactly what you need and helps ensure that you will be satisfied with the end result. I don't try to sell things that are not needed. At the same time, I am careful not to undersell. The last thing you want is a security system that does not protect your home. Thank you for choosing Bulwark and please feel free to contact me if you need anything. -Jeff (480)835-6001"
Denise V.
Jan 2015
unknown
Response from Bulwark Home Security
"Hi [member name removed], Thank you for the review! I am glad to hear that all went well with the installation. Please feel free to contact us if you need anything at all. Jeff Monson (480)835-6001"
Jene S.
Nov 2014
Jeff Monson couldn't have been better to work with! The fix was more intricate than initially thought, but he worked personally and patiently with us through the problem, updating the firmware on our DVR, upgrading the power cord to the unit, and replacing the hard drive. These services were by-and-large covered under warranty, so there was essentially no added cost to us. Bottom line: Jeff and Bulwark stood behind their products and services well after installation, showing an admirable dedication to the customer's long term experience. Installation of a new, or upgrading an existing security system is a major decision of its own, but knowing that a company will stand behind what they sell you is priceless.
Response from Bulwark Home Security
"Thank you for the positive review! We stand behind our products and services 100%. Please feel free to contact me if you need anything. Jeff Monson 480-835-6001"
Paul B.
Aug 2014
Jeff Monson Is great to work with he was on time for the meeting, to see what I wanted and give me a price. He didn't try to sell me more that I needed. But was more concerned with getting ordered what I needed, to have the home secured.
Jeff asked me what time his Technician could start on the date we had picked I said any time, he asked if 7:00 am was ok I said yes.
The day befor Jeff called and asked if was ok if the Technician could come at 7:30 that he had to pick up some of the equipment from the office. I said sure. I think this is great customer service. Jeff is easy to get in contact with to answer questions.
The Technician was great all so. He know what he was doing. He put in wire to most of the sensors and contacs so we have just a few wireless ones, where he couldn't get to. He was also good in teaching me how to use the System.
I wish my Apple Iphone was as easy to get working on the system, but that was me and the Iphone not Bulwark
Thanks Jeff
Jeff asked me what time his Technician could start on the date we had picked I said any time, he asked if 7:00 am was ok I said yes.
The day befor Jeff called and asked if was ok if the Technician could come at 7:30 that he had to pick up some of the equipment from the office. I said sure. I think this is great customer service. Jeff is easy to get in contact with to answer questions.
The Technician was great all so. He know what he was doing. He put in wire to most of the sensors and contacs so we have just a few wireless ones, where he couldn't get to. He was also good in teaching me how to use the System.
I wish my Apple Iphone was as easy to get working on the system, but that was me and the Iphone not Bulwark
Thanks Jeff
Response from Bulwark Home Security
"Thank you for the thorough review and the Page of Happiness nomination! I am glad that everything went well with the installation and that the service is going well. Please feel free to contact me if you need anything. Jeff (480)835-6001"
Art B.
Jun 2014
unknown
Response from Bulwark Home Security
"It is great to hear that our installer did such a great job with your alarm installation. I am glad to hear that we are exceeded your expectations! Thank you for the review and please feel free to contact us if you need anything. (480)835-6001"
Cheryl J.
Jun 2014
unknown
Response from Bulwark Home Security
"Thank you for the positive feedback. Please let us know if there is anything else we can do for you. 480-835-6001"
John J.
Jun 2014
Showed up on time. Performed installation as per our discussion without any problems. Charges were as agreed. They have continued to make themselves available for questions as needed. Recommended.
Response from Bulwark Home Security
"Thanks for taking the time to write a review! It is good to hear that all is going well with the service. Please feel free to contact me if you need anything. Jeff (480)835-6001"
JOHN G.
Mar 2014
They were great, I had no problems and it works just fine!
Response from Bulwark Home Security
"Thanks for the quick review. I am glad to hear that the system and service are meeting your expectations. Please feel free to contact us if you need anything. 480-835-6001"
Jorge K.
Mar 2014
unknown
Response from Bulwark Home Security
"Thank you for the feedback. Yes, we confirmed that your alarm system is working properly. Please note that you will not receive a call from the alarm center if you shut off your alarm within 20 seconds. This feature is in place to help prevent false alarms and avoid unnecessary dispatch of the police. If you want to remove that feature we can do it, however removing that feature increases the likely-hood of false alarms and could result in fines from the police department. Please feel free to call the office if you ever have questions or concerns about your alarm system. We are here to make sure you are 100% satisfied with your service. 480-835-6001"
Licensing
State Contractor License Requirements
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FAQ
Bulwark Home Security is currently rated 4.9 overall out of 5.
Bulwark Home Security accepts the following forms of payment: CreditCard
Yes, Bulwark Home Security offers free project estimates.
No, Bulwark Home Security does not offer eco-friendly accreditations.
No, Bulwark Home Security does not offer a senior discount.
Yes, Bulwark Home Security offers emergency services.
No, Bulwark Home Security does not offer warranties.