A single service person from AM2PM came out in the late afternoon and cleaned the slate until late into the evening. He then came back the following day to apply the enhancer/sealer (again by himself). The product was put on quite thick and we were told that it could take all night to dry. Approximately 12 hours + later the floor had a very shiny-appearing, thick buildup/residue. We contacted AM2PM who sent a crew of 2 to assess the problem. In the interim, we looked at the instructions on the product and contacted support from the product company who stated that the product was to be applied and then excess removed. This was not done by AM2PM who clearly had no idea how to use this product. They spent the better part of a day first attempting to remove the excessive product (unsuccessfully) and then trying to remove all of the product from the slate. This too proved to be only partially successful. We ultimately needed to bring in another company to completely remove the product and restore the slate back to it's original condition prior to AM2PMs botched attempt. This cost us almost as much as what AM2PM charged for their service...and then had to pay to have the enhancer/sealer applied appropriately. We had several conversations with Jacob who claims to be AM2PM's supervisor. We requested a complete refund of our money as they "guarantee" and "warantee" their work according to their website. He indicated that he did not have the authority to give a refund and that would have to be decided by the owner. We have requested on several occasions to speak to the owner and he has never been available nor returned our calls. If/when the owner does contact us and makes restitution for their subpar work using a product that they clearly had no idea how to apply (all they had to do was follow the instructions on the product), I will update my review. Until then BUYER BEWARE!
Description of Work: AM2PM was contracted to clean and apply a specific slate enhancer/sealer product to approximately 2500-3000 SF of black slate flooring in our home
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$1,500
Response from AM2PM Carpet Cleaning Restoration
I would love to work with you to resolve this problem any way we can. However, the issue at hand has to do with your preference for the type of sealer we used. If you would be willing to purchase more of that sealer, our team can come and complete the work again. However, since you were unsatisfied with the results the first time I'm not confident this will produce the look you're striving for. Instead, if you would allow our team to use the sealer products we know work- the brands we use regularly and know very well- I think you'd be much happier with the end result. Please reach out to me if you'd like to go this route. We definitely want to fix this for you!
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Service Categories
Floor Cleaning and Waxing
FAQ
AM2PM Carpet Cleaning Restoration is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:00 AM
Tuesday: 7:00 AM - 7:00 AM
Wednesday: 7:00 AM - 7:00 AM
Thursday: 7:00 AM - 7:00 AM
Friday: 7:00 AM - 7:00 AM
Saturday: 7:00 AM - 7:00 PM
AM2PM Carpet Cleaning Restoration accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, AM2PM Carpet Cleaning Restoration does not offer free project estimates.