Air & Water Factor

Came out right on time. The tech was friendly and helpful. Gave us all our options and helped us chose the best for us. The installation went smoothly. These guys take care of my AC as well, and I am completely satisfied with this job and the rest of what they do for us.

They really exceptional.. Been using them for years.

They did a very good job. I would recommend them.

Very disappointment. Sick to my stomach over how poorly we have been treated by this company. We just spent $10,000 with them and the unit is not functioning properly. We are in the middle of record temperatures so you can imagine our urgency. The office manager Nuvia is extremely rude and should not be speaking to customers. She told me that they didn't make the unit just installed it (thank goodness). I eventually hung up and called trane and they were a huge help. This should have been done by air and water factor. I was told the manager would call me back and when he didn't I called an 2 hours later and was immediately put on a lengthy hold. Please do not use this company!

They were fine. There wasn?t anything exceptional other than the fact that they were very responsive. The installation took one day and the cleanup was fine. The workers were professional.

Professional and courteous service. Very honest and straightforward about the condition of my AC units. Tech arrived after the scheduled window, but the dispatcher called ahead of time to let me know.

Not only late and, but incredibly incompetent. I was assigned Air & Water Factor from my home warranty company, Republic, for a garbage disposal tripping the circuit breaker issue. After 50 minutes past the scheduled service time (which was 7AM, first service call of the day), I had to call the dispatcher which went to voice mail. I got a call back at 8:05AM telling me that they had issues with the driver picking up the truck. No problem, I just expect a courtesy call when you are going to be an hour late. When they showed up, he plugged in the garbage disposal and it tripped the circuit breaker. He told me I have a bad switch. I said plug another garbage disposal into the outlet and see if it works... he said he doesn't have a garbage disposal. I asked 'Why would you show up to fix a garbage disposal without one in your truck?' else in and see if the switch works? He said he isn't an electrician he doesn't diagnose electrical problems. I told him it's not an electrical problem. I plugged in a high horsepower air compressor to the outlet for the garbage disposal and turned it on / off to demonstrate it wasn't the switch. He said he had to call Old Republic to get the work order reassigned for electrical. I think the plumber was just hoping to turn the hex wrench wrench on the bottom of the garbage disposal, reset the breaker, and get their $65 fee. He knew the disposal was bad when he left. He was either lazy, or incompetent, either way I am glad Republic sent another plumber out to replace the broken disposal.

Very well, thank you!205

The salesman Kevin was very technically knowledgeable and down to earth and took the time to answer all of my questions before the purchase. The sales installation went very smoothly. I had one minor warranty issue which was handled very promptly. Great service!!

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Anyone that will ask you to lie to your insurance company and want you to do it right away is a fraud.

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The provider was very accommodating to fix the water heater leak on a Saturday without charging any weekend fees.  The owner personally supervised the job and made sure every thing was perfect and according to code.

We love our new Trane unit installed by Air & Water Factor. I found them on Angie?s list.  

I called and was set up for an appointment the same day.  When the tech looked at our unit the news was not good, but hearing it come from a professional who was able to empathize and had our best interest in mind helped ease the pain. He explained everything to us and even took pictures to show us the damage to our unit. However, the estimator came in and laid it out for me and I chose a mid-level system. Before he left he got me up into the attic and pointed out some issues with how the original system was installed and explained why and how they would install the new system to make it work more efficiently.  Everyone at Air & Water Factor from the ladies on the phone to the techs were very courteous and professional. The owner came to check how the install was going and make sure everything is done correctly. I will recommend this company to anyone and everyone I know.

We needed a check up on our AC and called Air & Water Factor, because we have used them for our plumbing needs. They were very professional and really did a great job. Our appointment was set up for the same day. After the technician arrived within minutes he diagnosed the problem and did quick, quality work. We will definitely be using Air & Water Factor again for maintenance and if anything should go wrong.

We spoke to the owner, Mel, beforehand, and they stuck to the price quoted. There were no hidden fees or costs. Daniel completed the job well in a timely manner. He didn't leave until he made sure there were no leaks and that we could turn the water back on. We will use them for any further plumbing issues.

Scott arrived about 10 am on Sunday of the Memorial Day weekend when my compressor quit. within two hours of a phone call for service .  He promptly diagnosed the problem, replaced the fan and had the system operational by 11 am .  During the discussion Scott appraised me of the policy of giving me credit for the entire cost of the service including parts if I purchased an upgraded system.  Tim came out right away and proposed 3 different upgrades.  We decided to go with a larger, more efficient Trane system when allowed remote control via smart phone, or tablet.  The same week Travis and Scott replaced the entire system which included working in the attic for half the time with air temperatures well above 100.  The entire process too a single day.  They lft the site clean and fully operational .  Kudos to all

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Everything went very smooth from the consultation to the installation. The installation was done in a day and they came out a week later to balance the air flow. When summer hit, we no longer had some rooms that were cool and others that were hot. Everything that these guys did was as good as I could hope. The new return and supply vents line up straight with the walls. I'm very impressed with the work that was done and I will use them anytime I need more work done.