Affirmative Air LLC

It's summer in Phoenix and dealing with Affirmative Air has been a complete nightmare! Affirmative Air was assigned to us by First American Home Warranty. We have been dealing with Affirmative Air and First American for almost a month now to replace a failing air handler unit in a condo. Affirmative Air was first called to the condo unit to perform an inspection of the HVAC system - the assigned technician refused to enter the interior of unit to inspect air handler, instead only charging the rooftop compressor with refrigerant, then demanding warranty deductible payment. After multiple phone calls to home warranty and Affirmative Air clarifying that interior air handler was source of issue, Affirmative Air came back out a week later and confirmed that in-fact air handler was failing, and finally sent report to home warranty. New air handler was ordered and took weeks to arrive to Affirmative Air. Now Affirmative Air has equipment but refuses to immediately schedule install claiming they are too busy and backlog of work. It's been a month! Mind you we agreed to paying $1000 to Affirmative Air for install scope of work not covered by home warranty (only equipment is covered). Affirmative Air has been defensive and slow to respond every step of the process. We didn't choose to work with this contractor but have been more than patient trying to under direction of home warranty. It's 110 outside and interior of condo has no functioning ac and 60 year old tenant. Affirmative Air has no priority and is complacent! I DO NOT RECOMMEND THIS HVAC CONTRACTOR!!!! 8/22/18 UPDATE! Because I wrote a negative review about this contractor they called my Home Warranty company and claimed they didn't have a technician available anymore to perform installation of Air Handler equipment. Now Home Warranty is searching for a different, more competent, contractor to perform scope of work. THIS CONTRACTOR IS SHADY, CORRUPT, DISHONEST, MANIPULATIVE, AND HORRIBLE. DO NOT, I REPEAT DO NOT, USE THIS CONTRACTOR!!!!!!!!!!!!

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Arrived on time, very friendly, informative and professional.  I had a lot of questions and he answered all of them to my satisfaction.  The service provided was at a very competitive price and I was particularly pleased with his clean-up afterwards.  I would definitely recommend Mike Rozanoff at Affirmative Air to all my friends and co-workers.

Went out of his way to do a few other things and wasn't charged