Todd Edwards Air Conditioning, Inc.

Tech installed fan relay switch on furnace. Very high mark-up for fan relay switch. Exact new part advertised on internet for $35 to $40.00. Tech charged $174.00. Know HVAC companies mark-up parts but this much??!!! Excessive. You do the math. Total time to replace switch...1 hour 10 minutes. Original problem (as owner explained to tech) was low heat from furnace. This was not resolved. Tech did not check temperature coming from floor register closest to furnace during first call-out. Only cool air coming from register. Tech installed new fan relay switch causing fan to start too soon before furnace had time to heat to proper delivery temperature at register...only reached 80 degrees. Original temperature from floor register was 115 to 120 degrees. Called tech next day stating having issues with low heat. Tech stated furnace probably had other issues and would charge for another service call. (Should have been resolved during first visit). Tech then stated multiple causes for low-heat from furnace which could be caused from ductwork, insulation, thermostat, bad gas valve, etc. etc. Furnace worked ok for 26 years and now as per tech may have other possible issues with heating system? After much thought about paying for another service call and no guarantee of having heating issue resolved, I hired another HVAC company who resolved issue during first call-out (defective gas valve). After 26 years of service, gas valve finally gave out. Tech ordered new gas valve and installed next day...no extra service charge for second visit. This tech stated the fan limit switch (installed by previous tech) starts fan too soon not allowing furnace to reach proper delivery temperature. Furnace eventually delivers correct temperature at closest register with 115 to 120 degrees in spite of fan starting too soon. Fan should start about 30 to 45 seconds after burner ignites instead of 5 - 10 sec. I have called first tech and left message on answering machine (11/07/2013) about replacing and/or exchanging fan limit switch with one with a longer delay for fan to start. As of this writing (11/11/2013) I am still waiting for return call to get this resolved. Would I use the first HVAC company again? Depends if fan limit switch can be replaced/exchanged without being charged again. If not, I will not do business with this company again. 11/15/2013>After making another call on 11/14/2013..tech arrived and made minor adjustment with another switch and another charge for part. Furnace now operates within spec. Most likely will not do business with this company again..