Bathroom Redesign & Repair

They promised to do work they realized later could not be done and wanted to just drop the promise. Simple things like putting in sinks and faucets resulted in leaks under the counter. Some days they did not show up and other days they showed up despite saying they would not be there. Marla failed to understand several of my requests and we had to go over some things several times; the main construction worker was rude and hurried. They don't have much of an aesthetic and promote some overdecorated options.

This is my third remodel with this vendor and things went better than ever before.
The quoting process was easy.  Marla was responsive and showed up when promised.  She is extremely knowledgeable about bathroom construction and is very adept at locating places where trouble could be lurking.  She also has a keen design style and will ask probing questions so that you can determine the best design style to fit your taste and decor.
The crew showed up exactly as scheduled and prepared to work.  Demo was fast and as clean as could possibly be expected (there's always lots of dust and dirt during a demo but the crew kept it to a controllable minimum).
Each day the crew showed up exactly when they said they would and were ready to get right to work.  The project flowed very well (previously this vendor struggled a little bit with staying on schedule but there were no signs of that this time).
The project was completed on-time, on-budget and with very high quality.  My dingy, dark shower area is now an ultra-modern, high-end resort looking bath, with tub, shower and toilet conveniently located.

workmanship was below average / materials below average (not what we expected) and job install time and completness was "long and drawn-out" !

This company did an excellent job listening to our design ideas and remodeling concerns.  The estimate/contract prepared was very detailed, professional and completely explained all in and out of scope work.  Our immediate impression from working with  the project coordinator was one of complete confidence.  It was clear they've done this type of work many times before and were well aware of anything that could typically go wrong on these types of projects.
Despite our best efforts, the project did experience some hiccups during execution:

• - Although we paid a deposit and signed to contract in June with a start date in August, the actual start date was pushed out twice and didn't start until two full weeks later than we had planned.
• - There appeared to be no overall project manager for the project.  It was never clear who was coming to do what work and when.  as a result, a 5 day project took more than 15 days to complete - most of this time the bathroom was completely unusable.
• - The tub was not measured correctly, resulting in the tub being more than an inch set in from the previous shower basin.  This left an un-tiled gap between the tile floor and the new tub
• - The medicine cabinet was not installed with consideration to the existing lighting fixture - this meant one couldn't open the new medicine cabinet door without hitting the light fixture.  Care should have been taken to better measure the clearance of these two items before installation and moving of electrical outlets.
• Although our project encountered some problems, it's very important to note that all problems were addressed in a professional and satisfactory manner.  In fact, to repair the issue with the incorrectly measured tub, the company replaced the bathroom floor at their cost.  All of the craftsmen were very, very professional.  Great care was taken to keep the work area clean and clear of debris.  The tile work, drywall work and cabinet work was very high quality (considering the reasonable prices).  We were very impressed with the people who did the work.

• The number one issue for this project was the overall coordination of all the work tasks.  The person assigned to be the "project manager" was rarely around when workers arrived or to supervise work being completed.  Workers showed up unexpectedly, not clear on what the needed to do and then we'd go a few days with no workers on site at all.  It was impossible to plan around the work being done.   Had this been a bathroom we used regularly, this would have been a huge issue for us - especially since it was out of commission for 15 days.  

Excellent job from start to finish. Marla's attentiveness to our needs made it easy to work with her. Her plan and price competed favorably with 6 other proposals. The work was completed as promised and on schedule.  She responded quickly and positively to our questions/concerns/...   For example, 9 months after project completion we asked about how to tighten a loose hot water lever on the bathtub. Soon thereafter someone came out to show us how to tighten it. Terrific experince from start to finish (and beyond). I recommend Bathroom Redesign & Repair most highly.

See above.

Went very well. 

Showed up on time. Cleaned up after work each day. Very knowledgeable personnel and all work for the company. (no subs)