Sonoran Retractables, LLC

Was quick to come and give estimate, gave 50% down and understood might take 4 weeks to get materials. It has now been 15 weeks and have not started at all, keep giving excuses about supplier. If cannot start soon am wanting full refund.

I looked all over to find a company that would install an Alumawood patio cover and finally (and luckily) I found Sonoran Retractables. Shane gave me a great price and the finished product was just what we wanted. The crew: Christian, Brazen, Leon and Robby all worked very hard and quickly completed our project and they did a great job! Thank you Sonoran Retractables.

3 words: Go Somewhere Else! // Original install was scheduled June 14 but was a no show. Due to various other issues, install was later scheduled for July 6 and the install crew was (IMO) inept. It was completely wrong from the blueprints and they left a mess in the backyard. We then complained and dealt with Maggie (who was great throughout the whole process) and requested the project manager to see the quality of work they are attaching their name to, but nope. Fast forward to July 21, they are scheduled to fix the problems. I have to tell them how it is supposed to look so Iâ m assuming they dont have any plans or blueprints. While it is closer to the blueprints, there is NO WAY this is $4500 quality work. No attention to detail (protruding screws, mismatched paint, large gaps and scratches) and again left a mess in the backyard. I assume theyâ re â doneâ since they left without saying anything.

If I could give zero I would. We ordered custom made solar shades for our Ramada and contracted with them in March 2021 to complete the job by April 15th in time for a wedding in our yard of a friend. They breech their contract a number of times. They have poor customer service, missed appointments, no communication. Materials used where materials for window screens (1 inch) not outdoor enclosures (2 inch). They even had a competitor come out and look at the project and we were told they were doing it with incorrect materials and would not last and the workmanship was poor. They finished the job 2 days before the wedding not the contracted 2 weeks, leaving me very behind on other things I needed to do. The product has bent frames, not properly stretched screens, multiple screen holes in the frames and screening material from screws. 1 inch frames instead of the 2 inch frames quoted and told they would use and told by both their own installer and their competitor they had come out they needed to use. Told they would use proper material to screw to cement flooring. Some areas not even screwed in at all, others broke loose less than 24 hrs after install because of poor workmanship and wrong material. They used plastic sheetrock screw anchors you use in walls at home to hang light items when no stud. Screws holding up frames to beams coming apart. Screening not trimmed in a number of places. They actually used threshold material as a spacer and screwed it to the frame, which is coming apart. Within 24 hrs some frames shifted 4 inches, within 48-72 hrs 8 inches. Not to mention we ordered 4 custom sizes and received 6 panels. Not what we ordered. They agreed for us to return the product for a refund, which we are happy to do, however, they will not issue a refund, even with the return product, unless I agree to remove and not post any negative reviews. Sorry but you earned your negative reviews and future I am not going to be forced to waive my rights because you screwed up. We have pictures to back up everything we claim and more. We have now had over 4 competitors come out and look at it, all state shoddy workmanship and wrong product used and that it would not hold up, which it is not.

Showed up on time put down tarps explaind the location of skylight did install cleaned up explained the features start to finish 1 1/2 did so well the neighbor had one installed on their home

The installer was extremely knowledgeable and efficient. And, the people in the office are very helpful and willing to help the customer.

The solar tubes made my living area much more enjoyable. I was feeling rather claustrophobic prior to the installation. When I had an issue with one it was taken care in a timely manor.

The solar tubes are expensive...but I am thrilled with the results. My garage was as dark during the day as it is at night. Now it looks like the florescent lights are all on...with one 14 inch in a 3 gar garage. I have 5 of these solar tubes in my older home...so in my new one...the garage was a priority! Jesus is a delightful young man (the installer) and was efficient and personable. 5 stars!!!!!

We had an old skylight replaced with a new glass skylight with an automatic cover. The installer explained the difference with the double layer of glass filled with some kind of gas. This has made a great difference in our home office. We also had a SolaTube installed in our bathroom and the difference is wonderful. Where the dressing area was dark and even in the middle of the day we needed to turn lights on, now it is bright all the time and we still haven't gotten over the fact we do not need to turn the light on. We had a night light installed in the SolaTube and that makes a big difference at night, we do not have to use a night light anymore in that area. The installation was completed in one morning and there was no disruption in our lives at all. We also had an solar attic fan installed, it has been so hot here that we cannot really tell if this has made a difference, will be watching our electric bills to see if we are using the air conditioning less. The attic fan is also solar and therefore hopefully it helps move the air in the attic which should keep the house a bit cooler. Now we are thinking about having Sunshine Experts install another attic fan in the garage area as that has been very hot all summer.

My category was not listed. I had a solar-tube installed. It is magnificent. Randy came and gave us a consultation, and then installed the tube. He was honest and professional with the consult. I felt I knew exactly what I was getting. He was tidy and cleaned up what little mess was made. I am very pleased and satisfied, and plan to install another one. I do wish the **fixture** itself was more attractive and not so utilitarian looking.

This was a solatube to brighten up the interior of my house. Everything re this group was excellent , from the initial estimate to the work involved. I love the extra light they bring into my house!!!!!

Great product, Great service. What more can I say. The product is motorized rolling shades to protect our covered patio from the southwestern sun. Perfect.

I loved the service and the results.

They were prompt and professional with the service

very professional and they did it in the quoted time frame.

I am very pleased with Sunshine Experts for both the price/value and the installation. David and Alec installed our sun awning and they were excellent. David explained the features and benefits of the sun awning in detail and they were very conscientious during the installation and cleaned up after they were done. I would definitely recommend Sunshine Experts and David and Alec for the installation.

I had a little issue at first with my order. But they came through and corrected the problem.

We had a Solatube installed in our entryway. The men arrived on time and went right to work. They finished and cleaned up in 2 hours. We now have a lovely light in what was a very dark portion of our living room. Couldn't be happier.

Get everything in writing

When is the last time a service provider called to see if it would be alright to arrive a couple hours early? Eddie, with approval, arrived 2.5 hours earlier than scheduled. Fabulous! Performed a service inspection of a rolling patio covering. Obviously is an expert in his trade. Professional, courteous, and excellent service! Thank you.

Very impressed with their explanation of the project I wanted done. The installer came to the house and explained the options that were available to us. After we showed him where we wanted the Solatube installed he went straight to work after spreading protective coverings in the area. After the tube was installed he demonstrated to us the type of lens and affect they would have on the light coming into the area. After finishing the installation he left the area spotless. He then, again, explained our warranty for the product, I would have no problem recommending them to anyone. I even plain to invite the neighbors in to show what a difference it has made in our kitchen. Also, appreciated the follow call to see if we were satisfied with the work and the installer. Great customer service.

They were honest and easy to work with, but after the deal was signed I felt the price was a little high. They installed the awning as promised on 3/9.

I would highly recommend them and they do a great job. They have great follow up and wonderful customer service.