Sound Bank Electronics

"As a 36 year old company we are dismayed at your review of our work. There are, however, a few 'errors' in your statements. Most electricians charge at a rate of $85.00/hour. Ours is $75. The TV mount is NOT upside down-it is mounted correctly. There were no wires going to the speakers so they had to be routed through the attic space and fished in the walls. It would be impossible to have done all of the above in 1.5 hour total time (including showing you how to work the system). As we are located in Lake Havasu and not Kingman it would have been unreasonable to expect there to not be a service charge for travel-as you were informed before we booked the appointment. The job on-site took a total of 6 hours-of which you were billed 5. You did not have any of the appropriate cabling so we provided that at a reasonable cost. (a quick google search confirmed this) I thing the most disturbing part of this review is that the owner of the company (myself) had to hear about your experience through an on-line review. I would have appreciated the opportunity to solve this matter in person instead of in this manner. Our work DOES speak for itself as the hundreds of notes I have on file show, some of which are posted on our website. Again we are sorry for the experience you had with our company."