I would never use Evergreen Home Loans and would not recommend them to any one. They were very rude when asking for information. And said if I didn't give them the information they wanted they would not go forward on the loan process. So even though it was against the law for them to ask for my medical consition, when I refused they denied my loan.
Description of Work: I was trying to buy a house using Evergreen Home Loans as a Lender here in Lake Havasu City, AZ. I had been qualified for the YourWayHomeAz program and funds had been set aside for my loan as well. I was told that I was pre-approved by Evergreen Home Loans . Late in the process because of past medical surgery Evergreen Home Loans requested " In connection with you medical history, we need a release from your Dr. or that your medical condition has been treated and is stable. I have discussed this with the Sr. Underwriter and this is the information needed. " This is against the law as stated in " New FACTA Medical Rules Effected April 1, 2006 " I refused to give them this information and after I refused they started rquesting more and more information on all other information that they already had. I truly beleive that my loan was denied because I refused to give them the medical information that they requested. I was able to get a home loan with another lender right after Evergreen denied my loan. I have documents to support my complaint. When my loan approval was denied by Evergreen’s Underwriter I lost my funding through YourWayHomeAZ program which was $22,000.00. I switched lenders and they told me I could clear up my credit issue and they would approve my loan. So it took about 30 minutes on the phone and the next day my credit issue was gone. And I have been approved for the loan and it is closing now.. But it was to late to get the YourWayHomeAz funding as the program was out of funds. So Evergreen Home Loans cost me $22,000.00 + all the stress that my wife and I were out through. Let alone requiring a letter from my Doctor that they had no right to ask.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$850
Contact information
309 Lake Havasu Ave Ste 100, Lake Havasu City, AZ 86403
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Service Categories
Mortgage Companies
FAQ
Evergreen Home Loans is currently rated 1 overall out of 5.
No, Evergreen Home Loans does not offer free project estimates.
No, Evergreen Home Loans does not offer eco-friendly accreditations.
No, Evergreen Home Loans does not offer a senior discount.
No, Evergreen Home Loans does not offer emergency services.
No, Evergreen Home Loans does not offer warranties.
Evergreen Home Loans offers the following services: Mortgage.
Contact information
309 Lake Havasu Ave Ste 100, Lake Havasu City, AZ 86403