Ambient Edge, LLC

These plumbers were completely incompetent. After we repeatedly told them where our plumbing issues were coming from they were unable to correctly diagnose our plumbing issue, they gave us a completely incorrect negligent diagnosis, gave us ridiculous quotes to incorrectly and negligently resolve their completely incorrect diagnosis, and then charged us a diagnosis fee that they never told us about on top of the service fee. The contract and diagnosis given to us after the service did not reflect what was explained to us verbally by the plumbers. The Ambient Edge plumbers also signed on our behalf on their contract for which they never notified us of such. Ambient Edge plumbing by Jakeâ s service was negligent at best if not outright fraudulent. I called to complain and was told there was nobody to speak to me. I was given a complaint email that I sent several emails and photos and received no response. I never left them a review but to this day I keep getting email and text advertisements from them so I figured I should go leave my review. This was for a service back in April. As Iâ m leaving this review in Aug/Sept they are just now replying back to me to offer me a free AC Tune up to make things right. I would never let Ambient Edge back on my property. I requested a refund of the service fee and diagnosis fee. In April after Ambient Edge, we called another plumbing company and they came and quickly found our plumbing issue and fixed it for a small fraction of what Ambient Edge would have charged us.

Agent sold us the very expensive unit they have he said its the most efficient and good one.pays $18,900 ..our electric bill $400 plus for summer ang $700 plus for winterâ s.for a 1100 sq ft mobile home.when we called them they said its good ..comes inspection..ducting did not pass the inspection..its rediculous..

Inspection kind of iiffy

Prompt

Used them for a couple of years now and have found they have very knowledgeable staff

I called them because the heater had a power surge ,well the house did. I paid $100 for them to diagnose the problem. The tech tells me the on/off switch, the low and high ends, and the transformer were fried! They will email a price to fix. $1600. ! I did not let em for that price as I thought it rather high. I even called them back. Yep $1600. Well it was end of cold season. So I have waited until now summer time end of.. I call another company. They came out. told me on/off switch, low and high ends are fine. The only thing bad is transformer!!! I let them fix it!! Price well let us just say I have a receipt for less than $400. So my ? now is. Ripping the consumer off. Or the tech was just plain stupid. I paid them $100. For a diagnostics that was a lie. Call someone else.

Prompt service. Responded within 2 hours

Great sales staff. The tech (Carlos) did an excellent job. The connections were clean in appearance and looked very nice, as compared to the original installation. I would recommend this company.

very professional, efficient

I would suggest commercial and property management providers select another service. After special instructions were given multiple times to dispatch, a technician showed up to my property unprepared and unable to do a proper inspection of my unit. I then had a signature show up on my paid invoice that does not match my own. After that I spoke to Stephanie to get booked so work could actually be preformed on my unit, I was informed I would need to book time slots that would be at a higher rate or I could wait until next week. Mind you I booked for Wednesday at 4pm, I was charged Thursday at 7pm and as of Friday 10pm I have still yet to talk to Steven the GM. I hope no other customer is treated in this manner, I paid in full for a mistake made by dispatch and could not be offered anything more than an apology.

I hired them to rebuild my swamp cooler. They finished faster than anticipated, but were not able to stop a drip on the water line. I provided all parts. I provided stainless steel bolts and nuts for the belt tensioner, but they did not install them as requested. I asked they be returned to me but they said they couldn't find them. The secretary asked if I would like to be reimbursed and initially I declined, but later changed my mind. She said she would check with the manager, and never reimbursed me ($15.00).

I hired them and than found what was wrong and fixed it myself. But I have them coming out next month to check everything out so I know nothing will go wrong again.

They were very professional. Great job and did it in a timely manner. We are very happy with the job that they did.

I wish they offered Sr. discounts on service fee.

I would recommend ambient air for fair price and professional service. My technician was regina mack and she answered all questions and inspected every part of my system. She explained the condensation problem happening and a very reasonable quote to repair the problem and prevent any future leaks. Regina is professional, knowledgeable, and friendly. Overall excellent experience.

This company is very professional. I am very happy with the service and will use them again. The Tech.Manuel Diaz was friendly, very knowledgeable and excellent.

This company is very professional. I am very happy with the service and will use them again.

The only company who quoted the correct BTU size. All others quoted / lowballed a much smaller unit.

The Tech. Beau Brown was excellent. He was on time, very knowledgeable, friendly. Highly recommend company.

We continue to rely on Ambient Edge for Air Conditioning and Heating system needs. This particular visit was to insure that our system was good to go for the winter.

Jonathan S . is an excellent employee who goes above and beyond the expected service.

Ambient Edge has always sent top-notch technicians in the 7 or so years we have had their installed system. As always, technician Brian was punctual, professional and thorough in maintaining our system. It's refreshing in today's world to have such caring customer service!

Zachary O. Was very nice, and polite. Did a Great Job

As usual technician Shawn S. Was awesome! He came to do our annual maintenance on our heating system. He is always jolly-on -the spot and goes the extra mile. We ONLY ask for him whenever we need anything done to our AC/heating system b/c he gets it done to our satisfaction, always! Next time you need anything done ask for Shawn, heâ ll resolve whatever issues you may have!

Maintance contract service. This company hires military. Employees that served our country. Very respectful, Thorough, and explains every procedure.