Aaction Automotive Center

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They were good. I really liked Action. They're very, very knowledgeable. They have this wealth of information just right off the top of their heads. It was really kind of cool. Even this young guy that worked there who couldn't have been much more than 19 or 20 just knew all this stuff that would expect from an older mechanic who would have tons and tons of experience. I think it was his dad's shop and he'd just grown up with it and has learned it over the years. They're just very, very professional and very, very knowledgeable. It would absolutely be a good place to go. They knew like off the wall kind of stuff, just off the top of their heads that most people would have to stop and look up or call somebody else. They were like click and clack. They were good. If you were thinking about buying a used car and you wanted to take it somewhere and have them check it out for you, they have a checklist that's all printed out nice and neat that they can hand you and say we will look at every single solitary thing on this list. So there's no guesswork. You don't have to try to remember what they said they were going to do. They don't have to try to remember what they are going to do. They have a checklist that they go through. We have been to other mechanics here and ask what did you guys look at and we get list that was wrote on a Burger King bag that we had to try to decipher. We were impressed with the fact that these guys actually have a typed up list of checkpoints that they were going to look at and evaluate in the process. That was nice. They were good. They were a little bit high in price but not so high that we weren't going to pay it. We didn't think it was unfair because they are very knowledgeable, very professional, very organized, methodical and you pay for what you get. The quality of work was excellent. No complaints there. We just kind of walked in there off the street and boom they were right there on spot and willing to talk and answer all our questions. They were available to do the work. They got it done and in really timely manner. It wasn't like well bring it back tomorrow and plan to leave to leave it all day.

Excellent. This is a common defect on Chevrolet Trucks. Out of Warranty, the dealer wanted twice the charge of this shop. Repair was done on time at original quote. Louis, the manager, was very honest and straight. They are especially good on electrical repair/troubleshooting. Would go there again.

During the check out, Louie brought up some items that he said that my car needed. I asked him to show me what was needed and he took me out to my car and raised the hood and actually showed me what they were talking about. All during this time, I didn't feel pressured to have the work done. He said that the work could be done when I wanted to have it done but the car was still safe to drive until I could budget for the expense. He even said that he would put his mom in my car and send her to Phoenix. That type of mind set really inspires confidence in the fact that although my car needs work, they weren't trying to pressure me into having it done right away. What a refreshing attitude!! I have been to other places in town where they have tried to browbeat me into having work done that I wasn't sure if it was even needed. As far as I'm concerned, they have my business forever. While I was there a female customer was waiting for her car and I watched Louie explain the problems that her car had. It was obvious that he was trying to educate her about her car and not treating her like most women would be treated. I have shopped their prices in the past and although they aren't the cheapest in town I feel that they are honest and judging by they way their technicians look and act, they do good work.