G G Tile & Stone Inc
About us
Our owners, Ben Anderson and Danny Loya, have been in business since 1995. They established GG Tile & Stone (GGTS) in 2001 as a tile installation company in the Green Valley and Southern AZ. Their vision was to create a company that was big enough to handle all our customers’ needs and small enough to provide each client with personalized service.
Business highlights
Services we offer
Tile and stone installation, backsplashes, bathroom and kitchen remodels, cabinetry., countertops
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 20% |
They said it was not their problem. Their answer to the problem was that "the dog did it"!.. Several contractors and a grout representative have stated that the problem was how the grout was mixed. Their opinions were that too much water was added to the mix. So we are at a stalemate. They still insist that the dog has dug out the grout, in some places all the way down to the floor. I am looking at taking them to court to sue for the amount of the repairs.
"It’s interesting that this is the same job that Ms. [member name removed] gave us an “A” review in January 2011. She notes in her original comments that our owner did a final walk-through with her to inspect the workmanship and that everything was completed satisfactorily. In addition, we provided her with a two year warranty on our workmanship. She made her first warranty claim during the first year when her dog scratched out the grout around the house. She made a second claim during the second year as a result of the same issue. Although the grout problem was not related to our workmanship, as a customer service gesture, GG Tile made grout repairs for Ms. [member name removed] both times at no charge. Now, 4 years later when her job is out of warranty, she is again requesting additional grout repairs at no charge. The Arizona Registrar of Contractors, Arizona’s licensing and oversight agency, has been to Ms. [member name removed]’s home to inspect the work and has ruled that the job was completed to industry standards and that Ms. [member name removed] is not due further free repairs. Since no grout lasts forever and many factors affect its longevity, expecting a lifetime warranty is not realistic. GG Tile appreciates Ms. [member name removed]’s business and would be pleased to make the repairs at a small charge as she was quoted."
Licensing
State Contractor License Requirements
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