Carpet One Green Valley

unknown

Slow to get install and then the schedule was jumbled up and it took over 10 days from start to finish due to chipping of marble bathroom shower area, chipping of newly painted door and forgetting to install baseboard. I was told by the inspector of the installers (his men were not responsible for the errors). I told him we had three witness's who would state otherwise. The repair men worked hurridly and did a slap shod job. I had to repay a painter to come in and repaint and repair after thier repairman left and had to redo the carpet so it met the entrance tile without a 1/4 inch gap.

Great work.

I live and work in Tucson. My father, who lived in Green Valley, passed away and I needed to do cosmetic improvements in order to sell his house. Dawn at Carpet One was recommended to me. To her credit, Dawn (my carpet specialist) made excellent choices for carpet and tile. However, she is very poor at managing projects. On Feb 21st I agreed to hire them Dawn told me it would take a week for the tile to arrive, but that it would be installed soon after. I asked her if it could be done by Mar 9 and she said and quot;it shouldn't be a problem.and quot; Based on that assertion, I proceeded to schedule the painter to start on Mar 11 (he preferred to paint after the carpet had been installed). On Mar 4 I took the day off to run errands in GV, so I stopped at the house. The work had not been started. I stopped at Carpet One to meet Dawn in person. Her first question to me was to ask how I liked the carpet. I told her it had not been started. She said it should be done this week. I asked that if I were to stop at the house on Sat Mar 9 would I be able to see the carpet and tile installed. She said and quot;it shouldn't be a problem.Nervous about it being finished on time, I drove down Thu after work. It hadn't been started. I talked to Dawn Fri morning and she said the tile would go in on Mon Mar 11 and the carpet on Wed. I told her we now have a problem. She did get the tile person in over the weekend and scheduled the carpet for Mon. My painter said he could work around the carpet layer, but apparently the carpet layer was uncooperative and was yelling (the house is in a quiet retirement community). The work did get finished on Thu. However, they have yet to return my key. They claim it was mailed to me on Mon Mar 18, but it is now more than a week later and the key as not arrived.

The job went very well. They are professional. They are very helpful. The quality is excellent. I am very pleased with it. I would use them again in the future.

I thought that Kevin did a good job and he was able to keep his equipment off my newly painted walls so that it did not scratch, which I appreciated. There was nothing that I did not like and I would recommend him.

THE CREW THAT CAME OVER WERE POLISH, SO I HAD TO WORK WITH THEM A LITTLE BIT. THEY COULDN'T SPEAK MUCH ENGLISH, BUT THEY SURE KNEW EXACTLY WHAT THEY WERE DOING. THEY WORKED HARD AND IT LOOKS GREAT!