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Phoenix Pro Pool
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
Professional, Friendly, Family owned Swimming Pool Cleaning Service and Repair company, located in the West Valley. We offer weekly cleaning service with no hidden fees. Available customer service 7 days a week. Discounts on all repair work, and customer referral program available to save even more! Call us today - we are happy to help!
Business highlights
Emergency services offered
10 years of experience
Services we offer
Full scale cleaning and repair business for in ground swimming pools. Weekly cleaning service, Pool inspections, Customer training/orientation, Pump and Motor installs, Filter install, above ground leak repairs, Acid wash, Drain pools, Mesh fence installations, Handrail install, General repair and service. .
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.76 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-6 of 6 reviews
Kayte W.
May 2024
We started our service with Phoenix Pool Pro in March. Things didn't start out on a good foot because the tech didn't show up on the day they were scheduled but we wrote this off as bad luck since they told us an emergency popped up and they sent someone out the next day. Our pool was blue but needed to be vacuumed and prepared for swimming after the winter. The technician told us we needed to buy a vacuum and said the owner would let us know what model we should purchase. We never heard about the vacuum again. Over the period of the next few months the pool gradually got more cloudy and eventually turned pea green. The owner told us we needed an algae treatment and said they would call the following Monday to discuss options. We never got a call about the algae treatment and the technician never came back. The owner is no longer returning our calls or text messages. We are now looking for another company and our pool is disgusting.
Response from Phoenix Pro Pool
"I did respond with pricing to get the pool on track for the summer before we had to stop service - this is an enormous pool on a ranch and our costs were much greater than our invoice to customer. I offered a significant discount on getting the pool back on track and installing a proper chlorine system. unfortunately the customer called and texted when I was out of town and returned to this review. I've reached out several times and would still offer a significant discount to make this right. Unfortunately these reviews stick with us forever, but do not show our efforts to resolve the issue. I have called and texted several times, and will still offer the discount if they reply."
Linnea M.
Sep 2023
Charged me $95 to come and look at a piece coming from the pump to the filter that just needed to be glued. The previous person did not do this. I also asked them to put the top of the timer on my vs pool pump because someone took it of and it was going to get wet and ruined. They said it could cost me a lot more that they would look at it first but for $$125 they would replace all plumbing and parts that needed replacing at their cost. I had just spent over $200 for them and for $50 they would fix the pump top covering the wires. The house had sold and I told them it was imperative to get the water circulating because I was out of state and couldn't afford to end up with a green pool. He glued the existing piece on but then said that the screws to my control panel were stripped but that he would come back the following day and take care of it. Three days later I learn that he did not come back. My pool was in full bloom green. He did oot even set the pump up to start and programit to work. He couldn't have. Instead they purposely tried to destroy my pool motor by cutting a wire and letting it melt a piece next to it. Then tried to tell me he could fix the motor for only $975. It was a brand new pump. He was childish. Would not honor the fact that his own employee told me he was fixing it the next day and did not and did not even bother to tell me. It cost me over $2k. Do not use these guys who pretend to want to help you.
Response from Phoenix Pro Pool
"Unfortunately this lady treated us very unfairly. We spent over 3 hours on her property, repairing her disconnected plumbing, even painting it to look good. cleaned her pool, and assessed her motor which needed rewiring. Unfortunately the terminals on the motor were fried and couldnt be rewired. I recommended a new pump. She was so upset with this that she reversed the $95 credit card, and wrote bad reviews in multiple places . I feel this is unfair, as we did our best, were honest and showed up on time, only charged the evaluation fee, and essentially were taken advantage of. We are family owned, support 15 other families, and are licensed bonded and insured, with all W2 employees (no independent contractors here). Happy to help!"
Mikr P.
Oct 2021
work was excellent
Taneil H.
Nov 2019
We have hired them to manage our pool. They come weekly so that our pool is always clean and proper chemicals are used and adjusted. Our Pool is sparkly clean! They send an email after service which includes what was done and chemicals used. With a picture so we know they were there! Because they were in and out without a peep!
Jerry H.
Oct 2019
They do a wonderful job. Totally satisfied
Dawn R.
Oct 2019
It's outstanding. They were easy to talk to, personable, quick to respond, thorough, prompt, and reliable.
Licensing
State Contractor License Requirements
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FAQ
Phoenix Pro Pool is currently rated 3.7 overall out of 5.
Phoenix Pro Pool accepts the following forms of payment: CreditCard
No, Phoenix Pro Pool does not offer free project estimates.
No, Phoenix Pro Pool does not offer eco-friendly accreditations.
No, Phoenix Pro Pool does not offer a senior discount.
Yes, Phoenix Pro Pool offers emergency services.
Yes, Phoenix Pro Pool offers warranties.