Smokey's Garage Door
About us
Smokey's Garage Door, serving the Phoenix, Arizona area since 1982, is proud to offer high quality and affordable garage doors and garage door repairs. Our experienced garage door technicians are available for same day repairs. We are so committed to serving you that we guarantee an immediate response to your service call! Our technicians arrive in fully stocked trucks, ready to repair your garage door, springs or garage door opener. Smokey's Garage Door specializes in: Garage door installation, repair, removal and recycling Garage door openers, repairs and replacements Replacement of broken springs Fixing off-track doors Silencing squeaky and noisy doors Replacing broken, scraped or dented panels Repairing and replacing cables and hinges Reprogramming and replacing clickers, transmitters and remotes Tired of trying to deal with a company that works out of a post office box or worse yet, no address at all? They gave you a decent price, but you're still having the same problem and they don't answer their phone! Where do you go, what can you do now? Smokey's is very unique in that we have maintained a retail facility in Glendale since 1991. Stop in and check out our display of garage doors and electric openers. Talk face-to-face to an experienced garage door technician, someone who can give you advice, maybe a suggestion or two that just might have you fix your problem - for free! From steel doors, sectionals and overhead garage doors to custom and specialty style doors, we have products from all of the brands you know and trust. One of our friendly, knowledgeable garage door experts will be happy to help you choose the right door and opener for your home. How often do you find a company who gladly answers technical questions over the counter and on the phone? We invite these calls. This is one of the ways we have built our excellent reputation for quality customer-oriented service. We are proud to be a family owned and operated company, with the exceptional service you expect from a local business. The entire team at Smokey's looks forward to serving you and all of your garage door needs. Call Smokey's Garage Door today for an appointment!
Business highlights
Services we offer
Smokey's Garage Door
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 11% | ||
| 0% | ||
| 4% | ||
| 7% |
Several of the rollers on my door wore out.
After looking at the door, the technician, David, informed me that the whole door would have to be replaced at a cost of >$1,000.
When I told him that I knew only the rollers needed to be replaced and besides, I didn't have $1,000 for a new door, he told me that the rollers for my door are almost impossible to find. When I again told him I only wanted the rollers, he made a call to - presumably - his boss. I could hear both ends of the conversation. The person David called asked him if David had told me I needed a new door and if I had told David I only wanted to replace the rollers. It seemed obvious to me that David had been instructed to try to sell me a new garage door - that I don't need and can't afford.
After ending the conversation, David went to his truck and came back with the 14 rollers he proceeded to replace. Those were the same rollers he had told me were nearly impossible to find 10 minutes before.
I recommend that you not use this firm. In fact, do not even bother calling them.
They tried to rip me off!
When the technician left the garage door openers no longer worked in the cars and outside panel. Called to notify Smokeys and they said to put in another call to AHS and there would be additional charges. Unacceptable.
Ensure your technicians have a check list before leaving a customers site.
It's the next day and we haven't heard anything more. I have put in calls to the office and no response. I will go to another company with our business next time.
Discussed with rep the problem, what I thought it was and cost for solutions. Requested the top torsion tube be replaced, they said it wasn't necessary in 99% of the cases but would bring all necessary parts for the repairs. Cost was discussed based on different scenarios.
TECH showed up on time, I was at work with my wife at home. TECH was professional, polite, skilled and gave my wife options on the repairs. After discussion with my wife, settled on repair plan which was implemented by the TECH at a reasonable cost.
I was very happy with the repairs. Replaced all rollers, bearings for torsion tube and re-set proper torsion on both springs.
I waited to write the review to see how the repairs held up. It has been over 3 months and the door is operating flawlessly, still much smoother and quieter than before said repairs were made.
I would use Smokies again.
Licensing
State Contractor License Requirements
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