LAZBOY FURNITURE GALLERIES

DESIGN SERVICE WAS HELPFUL (ALTHOUGH IT WAS NOT OFFERED BY THE SALESPERSON; I READ ABOUT IT ON WEBSITE AND SPECIFICALLY ASKED ABOUT IT ON MY 2ND VISIT.) THE DESIGNER & SALESPERSON SHOWED UP ON TIME FOR THEIR APPOINTMENT, HAD DESIGN READY WHEN PROMISED & DID SEEM TO CARE ABOUT MY TASTES & BUDGET. HOWEVER, WHEN FURNITURE (MINUS THE RUG) ARRIVED 7 WEEKS LATER, IT WAS WRONG COLOR. HAD TO BE REORDERED, WHICH, ALTHOUGH IT WAS SUPPOSED TO BE A RUSH, TOOK ANOTHER 5-6 WEEKS. THEY DID LET US USE THE WRONG FURNITURE IN THE INTERIM. THE RUG WAS CONTINUOUSLY ON BACKORDER; WE WERE GIVEN DATE AFTER DATE FOR ITS DELIVERY BEFORE FINALLY CANCELING THE ORDER. A MISTAKE WAS MADE IN THE COST OF OUR ORDER, AND IT TOOK WEEKS TO GET IT CLEARED UP. AT 1ST, THEY WANTED ME TO COME INTO THE STORE TO DISCUSS IT IN PERSON, BUT WHEN I BALKED AT THAT (A 1/2 HOUR DRIVE!) THE OFFICE PERSON FOUND SOME ADMINISTRATIVE TIME TO HANDLE THE PROBLEM (WHICH WAS RESOLVED SATISFACTORILY.) OVERALL, A FRUSTRATING EXPERIENCE.