DUCTZ of North Phoenix and Deer Valley & Glendale
About us
We adhere to the National Air Duct Cleaners Association (NADCA) Standards as well as the Environmental Protection Agency (EPA) standards and EPA checklist. My DUCTZ company provides customers with Air Duct Cleaning, HVAC System Cleaning, Dryer Vent Cleaning, and Restoration services in Maricopa and Pima Counties, Arizona areas. Member of the National Air Duct Cleaning Association (NADCA), Indoor Air Quality Association (IAQA) and Air Conditioning Contractors of Arizona (ACCA). ContractorAdditional email - [email protected]. Additional phone - (fax) 877-559-5655. Additional DBAs - Legends Enterprises LLC.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Air duct cleaning, air conditioning restoration, debris control, dryer vent cleaning, duct cleaning, ductwork installation., ductwork repair, heating, ventilation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.852 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-25 of 52 reviews
Victor M.
Jul 2021
As of yesterday 07/12/2012 at approximately 4:19pm I got a call from the boss Vince of Ductz location Phoenix and Tucson. He insisted I quit when I kept telling him I never quit. But since he was in a recorded line he wanted me to say I quit. That I never said it, only after repeating it and saying I never quit stop lying. Well to be frank, Vince has us doing half-*** jobs for we never have all the equipment we need. The work trucks are always breaking down. Riding around Arizona in the heat with no A/C is just wrong. When i got rehired he said he had so much work lined up and that it would be 40 plus hours a week. Yet we have only been seeing 24 hour weeks. Let a lome last week we only did 11 hours of work for the week. As he went out to vacation we were stuck in Arizona with no work and ****** pay. No commission either for this job when we make him 1k plus a day and we can't even get 15% commission when we are the one's getting everything done and putting our face to the company along with our hard work, not him. Lately we been driving around in a work truck with no turn singles at all. So yes very dangerous and he seems to not care. He over charges for duct cleaning work and tell us to do the best we can with the equipment we have. So 9 out of 10 times we do a job half-assed jobs. I'm writing this for people to be aware of this company. Also for customers to complain to Vince thw boss not to the employees. As we don't have a saying in the equipment we have. That's all Vince the boss who is at fault. I don't recommend Ductz to anyone. So many other company's that are a lot cheaper than Ductz and does a way better job as well. Ductz over all is over priced and half-assed. This is in Ductz of Phoenix & Tucson, Arizona. They also try to tell you to look processional when the supervisor Max looks like a bum off the streets and they don't even give you new work shirts. Only ones with holes and stains on it.
Response from DUCTZ of North Phoenix and Deer Valley & Glendale
"This "review" was written by a disgruntled employee who walked off the job twice in a week, was duly warned about potential negative consequences, and is no longer with the company. He did not complete his work day as scheduled. Please disregard this statement and feel free to call us at 623-466-8625 with any questions you have about our service. This particular employee did not represent the values that we as a company strive for, especially during this difficult time of COVID and resigned as a result. Thank you for your trust and business."
George J.
Feb 2020
as expectec\d
Mara R.
Nov 2018
The two crew guys were new to the job. The supervisor had to tell them what to do. He then left and didn't come back until the job was almost done. The supervisor was supposed to email me the before and after pictures of the duct and he never did. Very unprofessional experience.
Response from DUCTZ of North Phoenix and Deer Valley & Glendale
"Hello [Member Name Removed], Sorry to hear about your unfortunate situation, we have reason to believe that you may reviewed the wrong company. We looked up your name and address and we do not have you in our system. If you believe that you reviewed the right company please call 602-956-9404, ask for Mike Littau or Willy Rodriguez and either of us would be happy to assist. If the review wasn't intended for Day and Night Air Conditioning, Heating and Plumbing we greatly appreciate if your removed it ."
Harris K.
May 2018
We got multiple estimates, but Gary at Howard Air was the only one who clearly explained options and choices until we were very sure what we wanted. He did not pressure us into any choices. Then the install team, led by John, were awesome. They did the job over two days, left everything clean and clearly explained the operation of our new units. We are so glad we went with them.
Kathleen S.
Feb 2016
unknown
Leann B.
Jan 2016
This was a big deal purchase. It was fine.
Leann B.
Jan 2016
That was good. There were no additional fees.
Alfredo C.
Oct 2015
.
Cathy R.
Sep 2015
Went well
Patricia P.
Jul 2015
unknown
Cheryl B.
Jul 2015
.
Michele D.
Jul 2015
unknown
Michele D.
Jul 2015
The technician called me prior to his arrival which the owner told me he would do. He arrived promptly, he was polite, and courteous. He asked specifically what our concerns were and went to work. Within 20 minutes the technician completed his work order assuring us that everything was in proper and efficient working order.
Barry S.
Jun 2015
unknown
Robert C.
Jun 2015
unknown
Response from DUCTZ of North Phoenix and Deer Valley & Glendale
"Thanks for the purchase of our Big Deal - we appreciate your business!"
Johanna R.
May 2015
All went as planned. They let me know a window when they would arrive, gave me a 20 minute courtesy call, and cleaned my vent.
Response from DUCTZ of North Phoenix and Deer Valley & Glendale
"Thanks for your business - I am happy we were able to get out to your house promptly to help you with your service. Please let your friends and family know we can take care of their dryer vent inspection and cleaning as well. Thanks again for your business and trust!"
Diane B.
May 2015
unknown
Response from DUCTZ of North Phoenix and Deer Valley & Glendale
"Thanks for taking the time to review our service - call us next year for your annual inspection and cleaning follow up. Thanks. Vince - DUCTZ"
Lea C.
May 2015
unknown
Leslie B.
May 2015
They arrived right on time. Explained to me what they were going to do. Checked the dryer hookup. Went on the roof to clean out vent. Were here approximately 20 minutes. Showed me a photo of the blockage that was not allowing the air to escape which was why the dryer was not drying properly. Now everything is working well. Explained that I should have this done at least every couple of years, not to wait several years like I did.
Jerry S.
Apr 2015
unknown
Jarin B.
Apr 2015
Great service... Went well...
Response from DUCTZ of North Phoenix and Deer Valley & Glendale
"Thank you for your review."
Marybeth P.
Apr 2015
Prompt appointment great service would recommend for any service they offer.
Response from DUCTZ of North Phoenix and Deer Valley & Glendale
"Thanks for the great review! Remember to look for us in about a year to do your annual dryer vent cleaning service and call us if we can help you in the meantime! Vince- DUCTZ"
Lawrence D.
Apr 2015
Made arrangement using Angie's List "shop deals". Company scheduled us quickly, work done by friendly, professional workers. A good experience. Will definitely use them again.
Response from DUCTZ of North Phoenix and Deer Valley & Glendale
"Fantastic! Thanks for your review of our work and we'll see you again around the same time next year - just call us to schedule! Vince - DUCTZ"
Robert’ C.
Apr 2015
Most everything went ok but I was a little disappointed that the service tech did not do a more thorough job by cleaning the lint filter area and the exhaust outlet on the dryer itself. According to the tech, "he was not licensed to do that". This left a significant amount of Visible lint still in the dryer itself. He did loosen and blew out a lot of lint in the exhaust tube that went from the dryer to the roof exhaust, however. But I still thought more should be done to get a more thorough cleaning.
Also, in checking the connection behind the dryer, it was necessary to move the washer and dryer somewhat. The tech seemed very unsure of himself in attempting to do this causing me to have to assist him. Then in putting the units back, he did not ensure they were level. This became very apparent when we attempted to use the washer a couple days later only to find the washer jumping all over the place. This continued over several different loads until I leveled the unit again myself with help of a friend. I really expected the service to include attention to all of these items thereby leaving the operational condition of my appliances ideally better but definitely not worse than it was before.
Also, in checking the connection behind the dryer, it was necessary to move the washer and dryer somewhat. The tech seemed very unsure of himself in attempting to do this causing me to have to assist him. Then in putting the units back, he did not ensure they were level. This became very apparent when we attempted to use the washer a couple days later only to find the washer jumping all over the place. This continued over several different loads until I leveled the unit again myself with help of a friend. I really expected the service to include attention to all of these items thereby leaving the operational condition of my appliances ideally better but definitely not worse than it was before.
Response from DUCTZ of North Phoenix and Deer Valley & Glendale
"Thanks for your review. The tech is correct in this case that he is not licensed to anything internal to the dryer itself. As for the balancing of the dryer afterwards we are taking your comments as a framework to allow us additional training for our technicians. Based on your comments, the technician did do everything that we are allowed to do as part of our service and have told them to direct all questions about licensing issues (do's and don'ts, can's and can'ts) to our manager. We are always happy to answer questions from our Angie's List customers. Thanks again for your business."
Diane M.
Mar 2015
Christian and Jim showed up not only on time but a little early....which I loved. They introduced themselves and told me what they had to do. They were very professional and personable. They had to go to the top of my roof to find where the vent came out. They cleared most of the crap out there and got a few final scraps in the house. They gave me their card and let me know how often I should have this done.......On time.....professional......excellent job.....good price...and they finish in less than 1/2 hour and there is n o evidence they were ever here. I would recommend these guys to anyone......even my Mother!!!!!!!!!! They are employees to be proud of.
Licensing
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FAQ
DUCTZ of North Phoenix and Deer Valley & Glendale is currently rated 4.8 overall out of 5.
DUCTZ of North Phoenix and Deer Valley & Glendale accepts the following forms of payment: CreditCard
Yes, DUCTZ of North Phoenix and Deer Valley & Glendale offers free project estimates.
No, DUCTZ of North Phoenix and Deer Valley & Glendale does not offer eco-friendly accreditations.
No, DUCTZ of North Phoenix and Deer Valley & Glendale does not offer a senior discount.
Yes, DUCTZ of North Phoenix and Deer Valley & Glendale offers emergency services.
No, DUCTZ of North Phoenix and Deer Valley & Glendale does not offer warranties.