Designed By Dyani

I called Dyani to schedule the cleaningof an empty house which I own and had lived in until moving. I told her that I was concerned about getting my house cleaned since I always found thathousecleaners never did the kind of job that I did. She assured me that her crew would do an exceptional job. I asked her if she would clean the refrigerator out instead of dusting the furniture since there was no furniture to dust. Ialso explained that the only reason I needed a cleaning crew at this time was because I was extremely busy and had no time to clean it myself. Using a voucher on Angie?s list I paid for 3 man hours for $52.00. Since I can clean my house in less than 2 hours when it is full of furniture, I figured 3 hours was more than enough time for 1 person. I paid ahead of time using my credit card per Dyani's request. My father opened the door to the house for the cleaning crew and said 3 people showed up. I was surprised because I thought it was going to be 1 person for 3 hours. I asked him how long they stayed and he said not even an hour. I asked him how the house looked and he said it doesn't really look that cleaned up. My Dad is 80 years old and has had his own house cleaned for the last 7 years. I went to the house to see the cleaning job done and was aghast! The only things that looked like they had been cleaned was the fan above the stove and the mirrors in the bathroom. The house had been vacuumed but there wasstill dog hair on the stairs and dust on the floor and the refrigerator had notbeen touched! I called Dyani to tell her that the house didn't look like it had been cleaned very well and that the refrigerator had not been touched. She said she would check with her cleaning crew. She replied to me that her cleaning crew said my house was one of the dirtiest houses they had every cleaned and therewas no way they could clean it in 1 hour, that they would need additional hours that I would have to pay for to clean it properly! She said she would like to meet me at the house and to given the opportunity to clean the refrigerator. I told her that her cleaning crew were not accurate about the status of my house and that I was insulted to be called, "dirty." She defended her cleaning crew and insisted that I was letting her clean out the refrigerator like she had offered to do. I told her that meeting her at the house to redo a poor job was not an option. I reminded her that the only reason I had contracted a cleaning crew to begin with was because I did not have the time to do it myself and although I would love to meet her at the house, unfortunately, I did not have the time to meet her at the house. Instead, I asked her for a refund. All of this was done by email which I have saved. I found her tone insulting and less than completely unsatisfactory. She never got back to me about the refund, but instead told methat I was the first customer to ever have complained which is not true given the review on 4/19/2012. Since there was only 1 negative review, I did want to give her an opportunity especially because her initial sales pitch was so cordial and promising. My credit card was charged and I never received a refund. I only hope Angie?s list can somehowhelp me receive the customer satisfaction I expect.

See the info provided in the section above.. excellent job!

The cleaners came to my house in Scottsdale on 3/27.There were two women cleaning the house.They reeked of cigarette smoke masked by cheap body spray that lingered in my house for three days. While they were cleaning, I noticed one (longer hair than the other) trying to wipe the stainless steel refrigerator door clean. Several times I walked by and she was still working at it. Then the other one (with very short hair) took over for her and was also trying to wipe it clean. This registered with me as odd, but it was the day before my birthday, the day before my mom arrived in town, two days before my daughter's 5th birthday and then I had guests in town for Easter. I was eager to get them out of the house. They smelled and I had to pick up my preschoolers. Needless to say, it wasn't until a week and half later that I realized the door had been scratched repeatedly. And then it all sank in. I immediately called on 4/12 and was told the owner was out of town until 4/18 and left a message for her to call me upon return. She didn't call me back, so I called her on 4/19. I emailed her the above info along with two pictures of the scratched door. She didn't call me back, so I called her on 4/19. I emailed her the above info along with two pictures of the scratched door. She refuses accept blame for it on grounds that I took too long to complain. She refuses to acknowledge any wrong doing of her employees. I emailed her a link to the site where we purchased our refrigerator.The costs to replace the unit is around $1200. Please let me know what is the best thing to do next. Thanks.