Desert Sky Pest Control

Contacted Desert Sky Pest Control but ValleyPro Pest Control were the ones that did the work. Technician was very nice. He told me that the hive was massive and, with my permission, he would open up the area, remove the bees and hive, and then close back up the area. What went wrong was the pricing. I was told to kill the bees would be $170. I agreed to that. Then I was told that it would be between $750 and $800 for opening the area for removal and then restoring the area. I started to not have that done because another company had quoted me lower prices on the phone. In fairness, since the other quote was by phone and their charges could have been higher. The technician finally said he would do it for $650. I agreed but said that if it was smaller than what he thought would he drop the price. He said he would take me up on that. When he finished, he presented me with 3 separate charges:$170 to kill the bees, $625 for hive removal, and $650 for opening and closing the roof area. he total job time from arrival to my house until finish as around 3 hours. I discussed the billing with the technician that he was charging me too much but he insisted that he told me. The technician wrote up and presented to me 2 separate invoices AFTER the work. He presented me NOTHING explaining the complete charges before the work was performed to guarantee that I understood there to be 3 separate charges. I signed nothing authorizing the work before the work began. i immediately called the office of Desert Sky and was treated rudely. I explained what I wrote above and the lady said that it was explained to me by the technician and I agreed. She said she can't help it if I am incapable of understanding the technician. Then she abruptly hung up n me. What she doesn't know is that I am a certified supreme court mediator and have 48 years of experience as a minister. I listen more carefully than most people and I can say with certainty that this was not explained as 3 separate charges. With my experience with this company I would guarantee I am not the only person this has happened to.

Appointment was made over the phone for specific date and time span. No one came. I called after the time span had ended and told someone on the phone. They said they would check and get right back to me. No one ever called back or came out. I called the next morning and person on phone said they had us on the schedule and would be out shortly. He never addressed what had happened the previous day. There did not seem to be any improvement with the cricket problem. We had another company out today.

Rude!!! People like this do NOT need our money. Customer service is the only means a business has to differentiate themselves from all the others.

Great! Bees are gone.

Still have not gotten rid of the bees.

Desert Sky came out and the bees didn’t go away. He didn’t kill the queen, so the issue remained. I had to contact another exterminator to remove them. That company worked for 30 minutes and the issue was solved.

-Infestation ocurred in the same place that had been treated by Desert Sky earlier. -re-treated, recommended honeycomb removal and performed service. -after personal inspection I removed more honeycomb and bee remains, did not like placement of wall cutout. -called company who offered conpensation in the amount of not having to make an additional visit. -called several times to follow up, received promises but no follow through.