Daves Car Care

Description of Work: Best service ever. Women need not be afraid with this company. They are polite, respectful and will not talk down to you. They will show you exactly what they repaired and why. Such a fabulous experience. If my wife and I had not just purchased new cars, Dave's would be our go to. I would give a 100 stars to this company. Plus the owners sent us wonderful thank you gifts.

Description of Work: Made 2 keys. Replace the rack and pinon steering.

Description of Work: The above was for the repair for two cars.

Description of Work: truck would not start

Description of Work: My car was due for the emissions control test, as well as routine maintenance. In addition, I needed the Gear Shift Indicator replaced, Oxygen Sensors replaced, ECM Software update, Fuel Injection service, and Radiator Hoses replaced.

Description of Work: May 12, 2010 my 2003 Toyota Tacoma[1] with 185,179 miles exhibited a vibration in the engine at idle and a “check engine” light came on. I allowed Dave’s Car Care Center[2] to diagnose the problem. The automotive repair facility explored all external conditions that could cause this condition and determined the problem was internal to the engine. Dave called me and said we performed a cylinder leak down test and believe the problem to be the cylinder head valves and it would be about $1000 to tear it down and find out. I authorized the work. Once the teardown was complete, Dave once again called and stated it was in fact the engine head valve assembly and my options were to have mine rebuilt or for a couples of hundred extra bucks purchase a set, ready to go, off the shelf of a person he knew which was very reputable and they would probably last longer. I agreed to go with the more expensive valve heads. My truck was repaired and ran good. April 25th 2012 my truck with 232,798 miles began missing badly. The check engine light came on and it barely ran. I stopped at an AutoZone parts facility which analyzes error codes and was told it was a cylinder 3 misfire code. I left my truck with Dave’s Car Care Center to determine the problem expecting a tune-up or similar repair. The next day, I was called by Aaron Johnson the service representative and said a spark plug was stuck in cylinder 3 and if much more force was put on the plug it would probably break and require removal adding extra charges. Aaron stated the plug was most probably the cause of the misfire. I authorized the work to remove the plug, which did break off and had to be removed incurring more cost. The plugs were replaced but the misfiring remained. I was then called by Aaron and informed a cylinder leak check was performed and we would have to go internal to the engine again. I authorized the work. The results of the internal inspection determined the cylinder head assembly was once again at fault. I came to the shop and inspected the heads and other than an intake valve in cylinder 3 stuck open they looked nearly new. Dave’s shop sent my heads to the shop to be rebuilt as no pre-rebuilt heads were able to be located. During the rebuild, the machine shop said the heads contained structural cracks and it would have to replace the valve body. My complaint centers around three points: 1) The head obtained for the additional $189(see attachment 1 ($889.35)) lasted 47,619 miles before failure. The recommended valve adjustment is 60,000 or 48 months. 60k miles was not reached nor the 48 months. 2) The “better” head valve assembly exhibited problems such as the stuck spark plug and structural cracks requiring disposal. 3) I have contacted Toyota (ref 1204260385 case number), a Toyota dealership in Avondale and a Toyota specialist on the internet and determined these engines rarely if ever require a head replacement and the odds of two is extremely unlikely. I have attached the invoice’s from 2010 (attachment 1) and 2012 (attachment 2) and the internet chat dialog with the Toyota specialist in South Carolina (attachment 3). I believe it may have been a lack of valve adjustment maintenance for the first cylinder head leakage at 185k miles due to a lack of preventative maintenance at 60k intervals especially since the problem occurred in a minor nature and was slow in developing. I paid $3,363.42 for the rework. The second occurrence at 232k miles (47619 miles later), I, and information obtained from experts, believe was a failure of the rebuilt head assembly and therefore I am requesting a reimbursement of the $3,399.33 from Dave’s Car Care Center due to mechanical malpractice resulting from a faulty cylinder head assembly and/or a lack of diagnosis of the root cause of the problem. [1] 4-2438 2.4L DOHC VIN 5TENL42N43Z184781 [2] (623) 979-2370 5102 W Peoria Ave, Glendale, AZ

Description of Work: Blah Blah

Description of Work: We have taken our car to Dave’s Car Care for service.

Description of Work: I used Dave's Car Care a month and a half ago for a bunch of work on my car.

Description of Work: My automobile had a lot of issues that had to be taken care of in order to undergo the AZDOT Emissions test. The staff at Dave's Car Care were able to troubleshoot and take care of everything. In addition to all the regular tune-up items, they had to install a new intake manifold gasket, replace an entire exterior headlight assembly, install a new battery, and repair the integral emissions control devices on my older Explorer. They also had to replace some light bulbs in the dash instrument panel - why don't the manufacturers make these things more accessible!

Description of Work: He does our tires and our basic mechanical work.