CUSTOM CREATIVE MARBLE & GRANITE

I contacted this company for a quote. I had used them several years ago, and while there were some issues, the issues were resolved and they had done a nice enough job at a reasonable price, so I intended to hire again. I emailed, called, and left messages on multiple occasions just to get a quote. The quote came in twice as high as I expected, so I got additional quotes, which came in at much better prices. The company I did hire did an excellent job and did all of the same work they quoted me for, at a 5k lower price. The quote I was provided with had discrepancies in the quantity of tile they were going to remove compared to the quantity they were going to install. When I questioned this I never got a response. The customer service from this company was very unprofessional and non-existent.

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The customer service provided by Custom Creative was exceptional.I would strongly recommend their services for any kitchen/bathroom remodel.

The owner praveen came out to our house to give us an estimate on a bathroom remodel. He came out quickly and on time. He showed us pictures from previous jobs on his I-pad. It looked like he did great work. He said he'd get back to us in a week with an estimate. We never heard from him again. I called him back twice but I never got an answer. It went straight to voicemail and did not give me an option to leave a message.

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According to the company owner, this remodel was beyond the scope of the projects that Custom Creative usually undertakes. They brought in a contractor with whom they had worked many times before to head up all aspects of the project. The contractor and the Custom Creative project manager both oversaw the day-to-day work. Because of the size and location of the work area, my wife and I moved into our guest bedroom/bath for the duration of the project. The contractor also had to minimize construction debris and any damage to the rest of the house, which necessitated them building a construction passageway from the front door to the workspace. This was in place for the full construction period. Demolition involved removing all walls, ceilings, tubs, fixtures, electrical, etc. The concrete foundation was jackhammered and removed and the sewer lines moved. This was the messiest part of the project, and Custom Creative was able to minimize the effect on daily living. Next came several weeks of plumbing, framing, running new water and electrical, installing new ductwork, and having city inspections done at various points. Custom Creative kept us posted when workers would be there, and when they would not, so we could plan accordingly. Once construction, relocation of plumbing and electrical were completed and signed off, the tile work began. This is where Custom Creative really excels! Their craftsmen are the best. Our new walk-in shower took 3 weeks to complete, but the craftsmanship is exquisite. Same for the powder room. Custom Creative also worked with us to select granite countertops for both bathrooms, and did a great job installing those as well. From planning, to construction, to laying the tile, Custom Creative project manager Art Herrera kept us up to date on progress, and fully answered any questions we had. The company owner, Praveen Purinam, also worked with us throughout the process. Their contractor, tile layers and plumber were all top notch people. They cleaned up after each day's work, made sure everything worked properly, and let us know what to expect next, and when that would occur. They became almost family. As with any major project, there were some unexpected issues. At each point, we discussed and resolved the issues with Art and/or Praveen. There were some costs not included in the bid that we also resolved to the satisfaction of all parties. The project came in on budget but took a little longer than planned. Custom Creative had to hurry at the end to meet our deadline for guests. But they finished the weekend before the guests arrived, and even sent a home cleanup crew to help put the house back in order. Our next major project will be to tile our great room, kitchen and hallway. We expect will be using Custom Creative on that project. We wouldn't hesitate to recommend Custom Creative to other Angie's List members.

Overall a good experience. The owner, Praveen, and the rep, Art, were very responsive. I picked out my slab from a granite seller not connected to this installer. Although the estimate was for one slab, the color did not match exactly and I had to buy two slabs total. That was an unexpected expense, but I was particular that it matched exactly. Also, Custom installed the sinks in kitchen and bath. Everything was on time and they cleaned up after everything. Their installers are very professional.