I contacted this company for a quote. I had used them several years ago, and while there were some issues, the issues were resolved and they had done a nice enough job at a reasonable price, so I intended to hire again. I emailed, called, and left messages on multiple occasions just to get a quote. The quote came in twice as high as I expected, so I got additional quotes, which came in at much better prices. The company I did hire did an excellent job and did all of the same work they quoted me for, at a 5k lower price. The quote I was provided with had discrepancies in the quantity of tile they were going to remove compared to the quantity they were going to install. When I questioned this I never got a response. The customer service from this company was very unprofessional and non-existent.
Description of Work: I contacted this provider for a tile demolition, installation, and shower job. I did not hire and would not recommend.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
Diana M.
08/2014
5.0
countertops, ceramic tile, marble & granite, home remodeling
 + 2 more
unknown
Description of Work: They put in new granite countertops, glass tile backsplash, stainless sink, & garbage disposal. They did unbelievable work, I was very impressed from start to finish. Al did a great job helping me select what I liked while staying in budget. The installers, both the guys that did my backsplash as well as the granite guys did fabulous work. Everyone was very professional and the work meticulous, I will use them down the road for other remodels, very impressed!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
BETSY P.
07/2014
5.0
countertops
 + -1 more
unknown
Description of Work: In the master bathroom, they removed a bathtub. They built a beautiful, big shower with forsa stone walls that we had chosen. |In the smaller bathroom, they took out the tile walls in the shower and used tile that was very attractive. |Art and his crew did a wonderful job! They were very artistic hard workers, and we were very happy with both of our bathrooms. |I recommended this company to my sister-in-law. I highly recommend this company to everyone!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
natalie A.
06/2014
3.0
countertops, flooring contractor
 + 0 more
.
Description of Work: Install flooring. Installer did great contract was not clear and not in writing
Rating Category
Rating out of 5
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$7,500
Shawn B.
06/2014
5.0
countertops, marble & granite
 + 0 more
The customer service provided by Custom Creative was exceptional.I would strongly recommend their services for any kitchen/bathroom remodel.
Description of Work: Granite in kitchen and bathroom, custom travertine and glass tile backsplash, revised electrical rough-in at kitchen, paint touch-up as needed, handles on cabinets, carpet in one room.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,700
Andrew W.
06/2014
3.0
countertops
 + -1 more
The owner praveen came out to our house to give us an estimate on a bathroom remodel. He came out quickly and on time. He showed us pictures from previous jobs on his I-pad. It looked like he did great work. He said he'd get back to us in a week with an estimate. We never heard from him again. I called him back twice but I never got an answer. It went straight to voicemail and did not give me an option to leave a message.
Description of Work: I called this company to get an estimate to remodel our bathroom.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
3.0
David B.
05/2014
5.0
countertops, home remodeling
 + 0 more
unknown
Description of Work: Complete remodel of two bathrooms and a kitchen. All three rooms were demo'd to the walls. Best contractor I've worked with and I spent 35 yrs in the construction industry. Helped with the design as well as do the work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,000
Gordon H.
03/2014
5.0
ceramic tile, marble & granite, home remodeling
 + 1 more
According to the company owner, this remodel was beyond the scope of the projects that Custom Creative usually undertakes. They brought in a contractor with whom they had worked many times before to head up all aspects of the project. The contractor and the Custom Creative project manager both oversaw the day-to-day work. Because of the size and location of the work area, my wife and I moved into our guest bedroom/bath for the duration of the project. The contractor also had to minimize construction debris and any damage to the rest of the house, which necessitated them building a construction passageway from the front door to the workspace. This was in place for the full construction period. Demolition involved removing all walls, ceilings, tubs, fixtures, electrical, etc. The concrete foundation was jackhammered and removed and the sewer lines moved. This was the messiest part of the project, and Custom Creative was able to minimize the effect on daily living. Next came several weeks of plumbing, framing, running new water and electrical, installing new ductwork, and having city inspections done at various points. Custom Creative kept us posted when workers would be there, and when they would not, so we could plan accordingly. Once construction, relocation of plumbing and electrical were completed and signed off, the tile work began. This is where Custom Creative really excels! Their craftsmen are the best. Our new walk-in shower took 3 weeks to complete, but the craftsmanship is exquisite. Same for the powder room. Custom Creative also worked with us to select granite countertops for both bathrooms, and did a great job installing those as well. From planning, to construction, to laying the tile, Custom Creative project manager Art Herrera kept us up to date on progress, and fully answered any questions we had. The company owner, Praveen Purinam, also worked with us throughout the process. Their contractor, tile layers and plumber were all top notch people. They cleaned up after each day's work, made sure everything worked properly, and let us know what to expect next, and when that would occur. They became almost family. As with any major project, there were some unexpected issues. At each point, we discussed and resolved the issues with Art and/or Praveen. There were some costs not included in the bid that we also resolved to the satisfaction of all parties. The project came in on budget but took a little longer than planned. Custom Creative had to hurry at the end to meet our deadline for guests. But they finished the weekend before the guests arrived, and even sent a home cleanup crew to help put the house back in order. Our next major project will be to tile our great room, kitchen and hallway. We expect will be using Custom Creative on that project. We wouldn't hesitate to recommend Custom Creative to other Angie's List members.
Description of Work: We hired Custom Creative to completely gut the hallway bath, master bath, and a large hall storage closet, redesign the area into a much larger master bath and powder room, and small hallway closet. All plumbing, electrical, mechanical and HVAC had to be relocated, ceiling and insulation replaced, etc. In addition, Custom Creative brought in an interior designer to develop the plan to make the most effective use of the new space.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$54,000
Response from CUSTOM CREATIVE MARBLE & GRANITE
Thank you for the wonderful review. We really enjoyed working with you.
Carol B.
02/2014
5.0
countertops
 + -1 more
Overall a good experience. The owner, Praveen, and the rep, Art, were very responsive. I picked out my slab from a granite seller not connected to this installer. Although the estimate was for one slab, the color did not match exactly and I had to buy two slabs total. That was an unexpected expense, but I was particular that it matched exactly. Also, Custom installed the sinks in kitchen and bath. Everything was on time and they cleaned up after everything. Their installers are very professional.
Description of Work: Installed granite slabs in kitchen and bathroom. Installed glass tile backsplash in kitchen. Installed sink in kitchen (my own purchase) and two sinks in the bathroom counter (I bought them from this provider).
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Marble and Granite,
Ceramic Tile,
Flooring Sales and Installation
FAQ
CUSTOM CREATIVE MARBLE & GRANITE is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:30 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
CUSTOM CREATIVE MARBLE & GRANITE accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, CUSTOM CREATIVE MARBLE & GRANITE does not offer warranties.
CUSTOM CREATIVE MARBLE & GRANITE offers the following services: NATURAL STONE FABRICATION & INSTALLATION, ENGINEERED STONE FABRICATION & INSTALLATION, FLOORING