Arrow Animal Hospital

Do NOT trust this business with your Bank Account information. We were on the phone with them to confirm our last payment of $84.74 in January. Well surprise they kept charging my card. Supposedly they had no clue until I called. Being a disabled Veteran I requested my very much needed money back from Owner/Vet Dr. Jordan and she would not refund at that moment. They will take your money without permission fraudulently and expect you to wait for accounting to put it back on your card days later! We will NEVER take our pets there again!

They are very good. They seem a little pricey sometimes but if i need assistant with a procedure they will show me how to do it and then I can do it at home and they call to make sure everything is going okay. Absolutely I would use them again.

They were excellent. The price is high. They did have something going on in there with another dog that was an emergency, so I did have to wait about an hour and 15 minutes. That is highly unusual. The vet is very professional. The staff keeps me going back. They are accurate, professional and very caring.

The bad - Did not go well. In spite of multiple tests, treatments and dietary changes. The condition only worsened over a period of months. Finally went to different vet for a 2nd opinion and the new vet had the issue properly diagnosed and resolved within a week. The good - Both the vet and staff were very professional and friendly, but ultimately failed to take care of the issues at hand.

We had a long history (more than ten years) with Arrow Animal Hospital, but this last - as in most recent - visit turned out to be our last - as in FINAL - visit on a permanent basis.

Although we agree with the other reviewers that this clinic's punctuality, responsiveness and professionalism are worthy of a grade of "A," we gave them an overall grade of "C" because what is most important to us, QUALITY, is decidedly inferior. And this is a judgment we make based upon how our pets fare subsequent to their visits. I must add that we are long-time pet owners (40+-years with different cats and dogs,) and we know the difference between a dying pet for whom we can only do palliative care versus a misdiagnosis or wrong course of treatment on the part of the vet that hastens a pet's death. 

In any event, our elderly cat was dropping substantial weight in a short period of time and we brought him in for tests just four months after other tests had been performed. Subsequent to these latter tests, we had a number of questions related to our cat's issues. To Arrow's credit, our MANY questions had always been patiently addressed in the past. This time, however, less than two weeks after the last visit with tests, we were informed that in order for the vet to answer any further questions, we would have to AGAIN bring in our cat for tests. ($$$) Because our cat was now extremely weak and seemed destined to die, we, on our own initiative, took him off of all meds and switched him to a highly palatable prescription food, also requesting painkillers and pills to improve appetite, both of which were given. 

We also contacted, hoping to still save our cat, a former vet of ours (from out of state and someone we hadn't seen in over 10-years) to whom we faxed our cat's results, and he spent 1/2-hour on the phone with us discussing the results and strongly disagreeing with the course of treatment. He also mentioned that the two drugs our cat was being dispensed from Arrow ($$) were available transdermally, which would eliminate our cat's nausea and enable him to resume eating. The transdermal means of administration had NOT been mentioned to us by our vet. (And when we called later and spoke to a clerical person who consulted a vet, that vet told her that they did not consider that means optimal in getting the meds into the pet. But my question is, is causing foaming at  the mouth, gagging and starving the cat any better?) Yet, our former, out of state vet had been using transdermal for years - obtained from a compounding pharmacy in AZ - without issue. Did I mention that transdermal medications, more expensive than pills, have to be made at a compounding pharmacy and are therefore, to the best of my knowledge, not sold and, based upon my interaction with the clerk, not prescribed through Arrow?

We carefully went through Angie's List and found a vet on the other side of town - a 45-minute drive for us versus Arrow at no more than 20-minutes. The first question I asked a vet tech, whom I asked to speak with before booking an appointment, was how they normally administered the two drugs making our cat nauseous, and his response was transdermally. That did it! Appointment made.

We've been to our new vet twice, and our cat, over three months later and while still not at an optimal weight, is ALIVE, happy, EATING and enjoying his senior years, having been removed from all meds except an appetite stimulant and on almost an entirely prescription diet, which has helped improve significantly his most recent lab test numbers. Our cat is also on fluids, recommended by Arrow BUT AT DOUBLE THE AMOUNT recommended by our new vet. The new vet - as well as our out of state vet - both thought the amount of hydration recommended by Arrow was well over what was necessary and would both be a waste because excess is just excreted and, more importantly, could cause complications with other organs. 

I must also add that our new vet is LESS expensive than Arrow, even when factoring in the 10 percent discount for seniors we received from Arrow, the existence of which was NOT disclosed by Arrow but about which we overheard when another (senior) client was paying the bill and about which we then inquired.

Arrow may be fine depending upon your vet, if your issues are relatively easy to treat or perhaps involve annual vaccines or inoculations. But we have found them to be, as they have expanded their number of offices and partners over the years, increasingly focused on income, (We do realize they need to meet certain thresholds in order to remain in business, but we think their focus is well beyond threshold.), with your pet's welfare secondary. How else to explain the reminders that your pet have that formerly unnecessary, expensive dental visit as well as other suggested procedures that our pets personally had done quite well without, while still living to ripe old ages?

We're just glad that the confluence of events made it apparent to us that our cat's welfare depended upon our being proactive AND permanently switching to another vet. We would add that anyone who has any question about their pet's course of treatment might, based upon our experience, indeed be onto something.

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My bichon had a lot of redness in his eye.  The doctor performed all necessary tests and administered eye medication.

They are excellent! I have been going there for a couple of years now. My dog is really well now. They really do care about the dogs and cats that they take care of and they also have Saturday and Sunday hours. They have payment plans so if you're between paychecks and you can't afford the care but your dog needs to see a vet, they let you do payment plans there. Everyone there is concerned about the welfare about the animals and they treat the pets really well too. They are great! They are very reasonable. They fit me right in. They are as punctual as they can be because they have emergencies. I referred all my friends to them. I actually don't live anywhere near them. I live about 10 miles away and there are veterinary clinics that are within walking distance of my house. They are so good that I go 10 miles out of my way to go to them.

They have a pool of vets and they are available 7 days a week. If the ailment is something serious, they would follow it up with a phone call. They make sure that the customer knows what the bill is before they could start doing the work like vaccinations or rabies shots.

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They took care of my dog who they diagnosed with Valley Fever. They did an excellent job. They were also available to answer phone calls and give advice. They have great hours and are open seven days a week. The staff is very professional.

They did a super job and I would highly recommend Dr. Sheryl.

He saved my dogs life, he got her correctly diagnosed her and I was able to nurse my dog back to health, he is a outstanding veterinarian, I am a senior and he really helps me with the after care with my pets. His staff is helpful. He is very good with the animals has a very supportive staff. Another great thing about Dr. Willms office is they do payment plans, have senior discounts, and his office is open 7 days a week.

Very well versed on care of my male cat who had had urinary tract obstruction. Had two visits with them when he continued to have problems after discharge from an emergency animal hospital. All treatment options were clearly outlined and he was seen in their office within hours of my calling for an appointment.

I have been using these vets for 7-8 years. I love them and more importantly all of my pets have loved them!

Dr. Willms gets it - that's my baby he's treating! My dogs love him too!

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Everybody there is very friendly. They have an area there for pets to walk outside. They are fairly quick about taking care of you and you don't need to sit around in the lobby. If they need to have something done, they will do it right there. A year ago I brought my cat in for some surgery to have teeth removed and they took care of it right there.

We were seen promptly. Facility appeared clean and organized. Vet was friendly and professional. It was a pretty stress-free visit for us and our pet.

They're great. They have late hour appointments and work during the weekends. They offer full physicals, annual check ups and shots. I am pleased with the price that they charge and they are very nice, animal friendly people.

I feel that I can trust their service and they show a lot of patience when I take my dog here for visits. They are very comforting, supportive, and they also have a great staff that is employed there.

THE PRICES WERE COMPETITIVE WITH OTHER ANIMAL CLINICS IN THE AREA. I WAS ABLE TO COME IN AT MY CONVENIENCE AND ON THE SAME DAY THAT MY REQUEST WAS MADE. THE OFFICE STAFF WAS HELPFUL, COURTEOUS AND PROFESSIONAL. THE VETERINARIAN WAS COMPASSIONATE AND WILLING TO TAKE THE TIME TO ANSWER ALL MY QUESTIONS REGARDING MY NEW DOG. I WAS PLEASED THAT THEY EVEN MADE A FOLLOW-UP CALL TO CHECK ON MY SATISFACTION.