Founded 2010 • With Angi since July 2011
Service Provider Response
Let me begin by saying that this post is 100% accurate. We are both embarrassed and regretful that this happend. Please don't see this response as an excuse, but rather as an explanation for OUR failure. We are extremely grateful for the number of new clients that have placed their trust in us this past year. That being said, the busy schedule and the focus on making sure the care of our clients' pets is our #1 priority caused us to make a HUGE mistake in this particular case. After listening to the member's voice mail while on the road between clients, we stored the voice mail for retrieval at a time later that day when we could return the call and provide our undivided attention. Unfortunately, we quite honestly just forgot the voice mail was there and never returned the call. We were only reminded of the voice mail when we saw this post. Our apologies go out to her and even to our existing clients who place so much trust in us. This has never happened before, and we will make every effort to learn from this and see that it never happens again. We are sincerely appreciative of any feedback, positive or negative, that helps us to better serve our clients and earn their trust.