A Shimmering Waters Pool Services LLC

Dan and his team came out 3 times to my property for simple installation of pool pump and repair of ball valves. First visit they forgot parts and only completed part of work. Second visit where they missed an agreed upon ball valve on water feature so was not able to shut off feature. The repairs they did do instantly started leaking around newly placed PVC fittings. Third visit all installation completed and woke up next morning to see leaking around PVCs repairs that they placed. Paid 2,500.00 dollars for pump and repairs, and now I am left finding new company to replace all the plumbing mistakes they made. The leaks were likely from not cleaning off PVC fittings prior to glueing as I found multiple shavings on fittings when cleaning salt cell. Poor craftsmanship and no pride in their work. Would not waste your time or money with Shimmering Waters.

Never had any problems with the service.  Cleans the cartridge, pump, etc. when needed. Will notify you of problems with the pool and find a service if they do not do the service.

unknown

Dan provided pool service for a month for my 30,000 gal. pool that had a new pebble tec job and (new)rebuilt pump motor with new associated plumbing. Service was poor, and I fired him. My pool was green for most of the month because of insufficient chemicals. I suspect this company pocketed the money without adding sufficient chemicals. Dan claimed we had a suction leak, which was later found to be untrue. I hired a professional pool leak company to investigate at a cost of $350 and was told there were no leaks. I would not recommend Dan for pool service or repair because after he told me that we had a suction leak, he demanded an additional $1000.00 to repair the suction leak, which the pool leak specialists asserted did not exist. My rating for Dan's service is an F.

Initially the service was awesome but tapered off to unpredictable service. I called them a couple of times with questions and they said they would get  back to me with an answer but wouldn't hear back from them. I paid extra for the filter cartridge cleaning but I honestly don't think it was ever done because when I did it they were filthy. The final straw was around Christmas time when no one showed up for two weeks. They sent their techs on vacation which is fine but how about a heads up so I can handle it myself. I'm still waiting on my gate key to be returned but writing it off.