THE JUNK GUYS
About us
The Junk Guys was formed in 2005 as a family owned business by three brothers-in-law after doing a home remodeling project. The three Guys tried to find a company that provided full service junk removal to haul away all the construction debris that had piled up, but had no luck. So for 10 years now The Junk Guys have been serving families and businesses in the metro Phoenix area. We pride ourselves on our customer services and family values. Our hundreds of great reviews on Angie's List and other websites speak for themselves
Business highlights
Services we offer
APPLIANCES, BOXES, BRICKS, CARPET, CONCRETE, DIRT, FULL SERVICE JUNK & RUBBISH REMOVAL OF HOUSEHOLD ITEMS, FURNITURE, MATTRESSES, METAL, REMODELING DEBRIS, ROCKS, SHEDS & LARGE ITEMS., SPAS, TILE, WOOD, YARD DEBRIS
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 0% | ||
| 3% | ||
| 0% |
They arrived on time for my Tuesday, 7/28/15, appointment. During the removal of the spa, though, something happened where they dropped it against the side of the home causing some damage in the side. The force with which it struck the home was enough that my fiance stated he felt the house shake and came outside to ask if something had happened. The people advised everything was fine.
When I got home to inspect the site I saw a dollar bill sized chunk of damage was on the side of my house. I called them the evening of 7/28/15 at approximately 6:00PM to ask what they would like to do about the issue.
7/29/15: No response from the Junk Guys.
7/30/15: I called them and Matt, at Junk Guys, stated he thought I would be sending him a picture. He then sent me his contact information and I texted him the photo. He stated he would review the photo and get back to me. He called back and offered to take a photo of the paint, have it made, and paint the home. I adivsed him I would need to confer with my fiance if he was okay with that approach.
7/31/15: I called Matt back and advised that I would be okay with getting the paint if they reimbursed me for it. He stated he would.
8/11/15: I found some paint in the house that matched the side and painted where the damage was. Although you can still see the damage, it's not as evident once painted. We discussed, and agreed, that we would take care of the issue because it was not worth the effort to find paint, submit a receipt, etc. I contacted Matt, at The Junk Guys, and let him know we wouldn't need anything further from him.
Overall, this was not as good an experience as the last time, only because damaging a home is frustrating.
I'm okay with how the Junk Guys handled the situation. I wish they had inspected the home more closely at the time they did the damage so it didn't come as a surprise, though. Ideally, they would have noticed the damage, the need for repair, and proactively addressed the issue without me having to take any action.
Depending on what I need done, I will probably use them again.
I was quite impressed with the responsiveness to my request. They called within a few hours after I reached out to them. They were able to schedule an appointment the following day. And, when they did arrive, they were a bit early and it was cheaper than they estimated. They also told me about an online coupon, too, in an attempt to save me money.
I am already getting ready to use them again.
Licensing
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