Paul's Ace Hardware

Founded 1956 • With Angi since March 2013

1.0

(1) Verified Reviews

Business Details

Phone Number

Address

1927 E. Baseline Rd

Gilbert, AZ 85233

Description

Established in 1956 by Paul E. Dauwalder, now third generation owned and operated, Paul's Ace Hardware has grown to a 5 store chain providing home improvement and building supplies and materials to valley homeowners, small businesses and contractors. We have the Ace Rewards Visa available for both homeowners and businesses and offer in house account options for businesses. We have monthly Contractor Specials available to our in house accounts and a Paul's Preferral Program available to apply to where we refer our in customers' services to our customers....

Verified Reviews

A few reviews for this pro...
1.0

03/06/2021


Angela B.

This store is a joke. Both times I have tried to do curbside pick up with them I've been greeted with really rude, angry employees. No exception today. I called the store and asked for a manager, I got an acting store manager on the phone who was just about as rude as she could be. At one point she was telling me they didn't charge for orders until they're complete. I told her I was looking at my bank statement online where the money was taken out, she said no, it's just not true. I'm done with this store simply due to the crappy service provided by the employees/acting managers. So much for supporting your local Ace Hardware. Never again. 3 times you're out.

Description of Work
I was trying to get curbside pick up

Category fireplaces, home improvement stores

Service Provider Response

[Member Name Removed], thank you for copying your Yelp review of your experience. As I responded to that review, I did hear from the associate/floor manager you spoke to on the phone and although I'm not quite sure why you got so escalated, it's unfortunate you were so upset. The items in the two other orders you placed we just simply do not stock in our store so they were coming from our warehouse on the next truck to us which would be Monday. You would have gotten an email when they arrived and were ready for pick up. If you feel you were charged for them, feel free to send us a picture of your bank statement that you mention to pauls@paulsacehardware.com and we can forward that along to the Ace Care Center so that can be looked into and addressed. Again, thank you for your time and be well.

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    10%
    Warranties
    Yes

    Services Offered

    Ace Rewards, Ace Rewards Visa, Assembly, Automotive Chip Key Cutting, Charge Accounts, Custom Color Matching, Commercial Supply, Coupons, Discounts for Bulk Purchases, Delivery, Fax and Copy Service, Gift Cards, Glass cut to size, In-Store Lock Servicing, Key Cutting, Knowledgeable Staff, Lamps Rewired, Lifetime Warranty, Low Price Guarantee, Military Discount, Online Account Access, Propane, Rental, Rug Cleaners, Screen Repair & Fabrication, Special Orders, Window Repair, Senior Discount

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Paul's Ace Hardware

    How is Paul's Ace Hardware overall rated?

    Paul's Ace Hardware is currently rated 1 overall out of 5.

    What days are Paul's Ace Hardware open?

    Paul's Ace Hardware is open:

    Sunday: 8:00 AM - 5:00 PM

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: 7:00 AM - 6:00 PM

    What payment options does Paul's Ace Hardware provide

    Paul's Ace Hardware accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing Available

    Does Paul's Ace Hardware offer free estimates?

    Yes, Paul's Ace Hardware offers free project estimates.

    Does Paul's Ace Hardware offer eco-friendly accreditations?

    No, Paul's Ace Hardware does not offer eco-friendly accreditations.

    Does Paul's Ace Hardware offer a senior discount?

    No, Paul's Ace Hardware does not offer a senior discount.

    Are warranties offered by Paul's Ace Hardware?

    Yes, Paul's Ace Hardware offers warranties.

    What services does Paul's Ace Hardware offer?

    Paul's Ace Hardware offers the following services: Ace Rewards, Ace Rewards Visa, Assembly, Automotive Chip Key Cutting, Charge Accounts, Custom Color Matching, Commercial Supply, Coupons, Discounts for Bulk Purchases, Delivery, Fax and Copy Service, Gift Cards, Glass cut to size, In-Store Lock Servicing, Key Cutting, Knowledgeable Staff, Lamps Rewired, Lifetime Warranty, Low Price Guarantee, Military Discount, Online Account Access, Propane, Rental, Rug Cleaners, Screen Repair & Fabrication, Special Orders, Window Repair, Senior Discount