Invitation Homes

Do Not rent from invitation homes. Unfortunately, I did not read the reviews and now I’m paying top dollar to a slumlord. We moved into our house and one of the bedrooms was caked in human urine down to the subfloor. We couldn’t even walk into the room because it’s smelled so bad. The entire garage also smelled like urine because it looked like the previous renters had washed out urine stained box springs on the garage floor. First time we use the stove it tripped the breaker. We used the maintenance app and scheduled out a technician. It took about a week. Turns out they had undersized the breakers for the stove. The dishwasher has also stopped working, and we’re going on two weeks without a repair. They canceled the first visit for the dishwasher about halfway through the time they were supposed to be here. They told us to reschedule and left a number. I called that number and rescheduled for the next day. The next day, also during the time they were supposed to visit, they called me to reschedule, saying they never received my reschedule, even though I talked to somebody on the phone and confirmed it. We are now back to dealing with the maintenance app, which is worthless. We put on the app which days we were unavailable for the service call, which it asked for specifically we just received confirmation that they are sending out a technician on one of the days we specifically said we would not be here on. We have literally only been in our house for about six weeks and it has been nothing but trouble. The floors and restrooms were also filthy when we moved in.

What kind of business, whose whole business is renting homes in established communities, cares so little about being a good neighbor? I can only imagine how they treat their Tenants. If you read other reviews of Invitation Homes on the BBB and other review websites, you have your answer. They are not a member of the Better Business Bureau (which should be a red flag to anyone who is a prospective customer), and they have a 97% negative rating on the BBB website! I would avoid this company if you are considering renting from Invitation Homes or using them for your Property Management company. God help you if you are a neighbor of someone who does and you have an issue!