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GILBERT POOL SERVICES LLC logo

GILBERT POOL SERVICES LLC

Hot Tub or Spa - Repair or Service, Lawn Care Maintenance and Mowing, Swimming Pool - Clean and Maintain,

About us

We service and repair all types of pools. All work is recorded under GPS tracking and satellite image recording. All service stops are checked at the beginning of each new business day. If there is ever a problem we can play back recorded satellite video of an event 330 days a year. License #203666

Business highlights

Emergency services offered
30 years of experience

Services we offer

SWIMMING POOL SERVICE & REPAIR.

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.021 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
52%
4
24%
3
5%
2
5%
1
14%
Showing 1-21 of 21 reviews
Jarin G.
Jan 2021
1.0
AVOID AT ALL COST! This company misrepresents information to customers. They were supposed to come out for an estimate on a pool heater and service to clean the pool. No action was to take place without the homeowner present -they were instructed to call before arrival as we are moving into a new home and were not on property. Instead, the technician let himself onto the property (unauthorized) and treated the pool with chemicals. Advertised fee was $85 per month for 4x monthly service. When told we didn’t want to use the company because of what transpired, an invoice of $105 was sent. This was never agreed to and is premised on a misrepresentation. The company is also completely unhelpful over the phone and is incredibly rude. Plenty of other pool services to use. Beware of mail advertisements from unprofessional companies that cannot survive on referrals. Highly recommend avoiding this company -ZERO STARS SHOULD BE AN OPTION. Nothing was agreed to and the company’s fake invoice will not be paid.

MARILYN S.
Jun 2016
5.0
Yes, I recommend this pro
$100
unknown

Oran C.
Jun 2015
2.0
$375
Punctuality was not the best.  The guy worked hard, but i continued to have problems with my pool system overall.  Told me they would return my phone calls (nope), told me they would come back out to the house to check the system (nope).  I wont use them again, very disappointed.

Sandra J.
Apr 2015
4.0
Yes, I recommend this pro
$100
Once a week for a month, it costs $100.79. I have been with them for so long. I can get in touch with what is happening. I can call them and find out, if they are late, what is happening.  The price is good.

Jeannette D.
Jul 2014
4.0
Yes, I recommend this pro
$697
They did a good job for me. Just one employee came out to complete the work in about a weeks time. Once everything was in motion it was completed quickly. The gentleman they sent out really focused on fixing us up.

Michael B.
Jun 2014
5.0
Yes, I recommend this pro
$102
Used the service since 2002 and have been mostly happy. There were some minor issues over the years but the company was
always responsive to correct and they are a very reliable and professional service. They always show up when scheduled and provide a very thorough cleaning of the pool. We also contract them to clean and replace filters as needed, etc. and they always do a good job. We would recommend the service for consistent, reliable and professional service.

Chuck T.
May 2014
4.0
Yes, I recommend this pro
I was very happy with their service.

Christopher O.
Dec 2013
5.0
Yes, I recommend this pro
$400
Average price but excellent , reliable service . Honest about repairs, and doing only what is needed , nothing more , nothing less which make them an overall excellent company and great value

Sandra J.
Oct 2013
5.0
Yes, I recommend this pro
$25
They do a good job.

CARL B.
Aug 2013
4.0
Yes, I recommend this pro
$55
He arrived on time. They were okay and did a good job.

Karen R.
Aug 2013
4.0
Yes, I recommend this pro
We were pleased with their services.  I had a dog and they were really good with him by not letting him out the gate when he was outside.  I was satisfied with them.

JEFF P.
Aug 2013
5.0
Yes, I recommend this pro
$100
It seems to me that it turned out very good.

Roger S.
Jul 2013
1.0
$72
The purpose of any pool
service is to keep the pool clean and the water sanitized and clear.
This is something that Gilbert Pool Services failed to do. In the
span of a year paying them monthly for pool services, they never once
checked the pool filter, an integral part of any pool service.
They spent an average of five
minutes at our house, I timed them several times. The only service
they performed was to put two chlorine tablets in the chlorine
dispenser and sometimes cleaned out the collection baskets from the
pool. At $18 dollars a visit that worked out to around $200 dollars
an hour and then they still didn't perform the service required.
We went back to South
Carolina and when we came back after six weeks the pool was filthy.
Bottom covered in leaves, filter baskets full of leaves. The surface
covered in dirt and matter. Automatic pool filter clogged and not
working.
When I called Gilbert pools
to have them correct the problem, the owner refused to come out and
look at the pool. In fact they broke the contract and failed to ever
come out again.
After three days and no
response from Gilbert Pools, I cleaned the pool myself, the leaf
baskets and unclogged the automatic pool filter which Gilbert Pools
sold and installed. I then took a sample of water to Leslies pool
service and it took over $60 dollars of chemicals to bring the water
back into compliance. This did not get this bad in three days.
I then called another pool
service and asked what they did, and they said the first thing they
do with a new account is take the filter apart and check the the
filters for dirt. They also said part of maintenance is taking the
filters out twice a year and washing them out. This is a simple
pentair 320.
Well I took the filter apart,
(it took all of five minutes) and discovered the filters were so
clogged and full of gunk that I had no choice but to replace them. I
feel that Gilbert pool should have done this at least once within the
year that I paid them. I feel they may have even put my health at
risk.
I dont feel I owe them
anything and in fact they owe me an apology for being such a poor
service. Enclosed is $54 dollars for the three times they allegedly
came out while I was gone. I have no way of knowing if they actually
did. I shouldnt give them anything since they didnt do anything and
were totally non responsive to my complaint.
I am also filing a complaint
with the better business bureau and with angies list. This is no
POOL service company more like a money cleaning operation. Do nothing
and expect to get paid.
CC: The better business
bureau
Angies list



John H.
Dec 2012
5.0
Yes, I recommend this pro
$82
Our pool guy is great!  He takes great care of our pool and always lets me know if there are any problems.

Gregory B.
Jul 2012
1.0
$475
Started pool service in April 2012. Reported to Ryan their supervisor I was having problems with pool cleaner person, that he was leaving the pool pump on without the water flow turned back on. He said he would talk to pool cleaner. This continued to happen.I called the office and explained this. they had to check with owner and reported back several days later that there solution was to monitor the cleaner. I explained I was fearful of damage to pump and pool if this continued,and there unwillingless to change cleaner after this had been going on for two months I would cancel contract in writing for cause. They then bill me for $116 for cancellation. Since then I have had to repair pool pump. I wrote and explained to them what happened. There version of phone conversation is totally different and fabricated. I never spoke to an owner , only a receptionist. They wrote back, never mentioned there supervisor Ryan. They did not sign letter. all they did was give a distorted version of what happened and threaten Collection.
Response from GILBERT POOL SERVICES LLC
"(deleted member name), Could you give us a call with an updated phone number? This is the first I have known about your issue with our company. It took being a paying member to Angie's to find out about your issue. The era of time that you were having issues was when my office manager was on maternity leave. The person who was left in charge of the office didn't handle things to the best of her ability although she was paid double time throughout this period of time. This looks like another event that she tried to brush under the rug which is the reason you haven't received any proper attention from us. From your review, I can not make out what you are trying to describe. Maybe with some communication we can work on correcting this issue."

Sandra J.
May 2012
5.0
Yes, I recommend this pro
$101
They keep the pool very clean. It sparkles and it looks very nice.

RAY B.
Jun 2006
5.0
Yes, I recommend this pro
$54
They come on time, and they're courteous, but they're not as good as their predecessor. Cost reflects monthly charge plus chemicals.

ALEXIS L.
Oct 2005
5.0
Yes, I recommend this pro
$957
THIS COMPANY CAME RIGHT AWAY AND PERFORMED THE WORK RIGHT AWAY AND EFFICIENTLY. AN EMERGENCY AROSE DURING THE COURSE OF HIS WORK AND HE CAME OUT RIGHT AWAY TO FIX THE PROBLEM. HE CLEANED-UP AFTER EACH VISIT.

DAVE K.
Jun 2005
5.0
Yes, I recommend this pro
$580
I HAD NO EXPERIENCE WITH POOLS BUYING A HOUSE WITH A POOL I HAD TO RELY ON A GOOD CONTRACTOR TO INFORM ME HOW TO TAKE CARE OF IT. I DO NOT RECOMMEND USING ANYONE THAT IS NOT LICENSED, BONDED OR INSURED BASED ON MY EXPERIENCE AS A NEW HOME OWNER.

KATHERINE H.
Apr 2005
5.0
Yes, I recommend this pro
$280
THE TECHNICIAN THAT CAME OUT WAS AWESOME. HE WAS ON TIME, CAME ON A SATURDAY AT NO EXTRA COST, AND SPENT TIME EXPLAINING EVERYTHING TO US. I FEEL A LOT MORE KNOWLEDGEABLE ABOUT POOLS NOW. HE ALSO FIXED ALL THE PROBLEMS WITH THE FILTER. I PLACED THE INITIAL PHONE CALL TO THE COMPANY ON A THURSDAY, AND THE WORK WAS COMPLETED ON MONDAY.

FRAN J.
Jul 2004
3.0
Yes, I recommend this pro
THE SERVICE PROVIDERS DON'T ALWAYS ACT IN A PROFESSIONAL MANNER. WE HAVE HAD THEM RETURN TO RE-DO WORK ON ONE OCCASION. ONE PROVIDER EMPTIED THE LEAF COLLECTION BASKET ONTO THE ROCKS RATHER THAN THROWING THE REFUSE AWAY.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

GILBERT POOL SERVICES LLC is currently rated 4.0 overall out of 5.

GILBERT POOL SERVICES LLC accepts the following forms of payment: CreditCard

No, GILBERT POOL SERVICES LLC does not offer free project estimates.

No, GILBERT POOL SERVICES LLC does not offer eco-friendly accreditations.

No, GILBERT POOL SERVICES LLC does not offer a senior discount.

Yes, GILBERT POOL SERVICES LLC offers emergency services.

No, GILBERT POOL SERVICES LLC does not offer warranties.