Showed up early and did a great job

I thought everything was wonderful as I have used AZ Gauge Door for fixing a broken spring and installing a garage door opener in the passed. Now the spring that was fixed broke and now I am told that there warranty policy on the spring would have been covered but they did not replace both springs last time and for their warranty (that I am learning about now, not when they came the first time) to be effective they would have needed to replace both. Very upset because now I am having to pay for the service again and all they are willing to discount is their service charge. I feel like it should be their service charge and one of the springs for their lack of communication. Manager said that the technician no long works for them and has no idea as why this was not explained to me at the time of the first service in 2019. I dii ok by either yet I am the one that must pay the price for their lack of communication.

Excellent Service, again! Responded the same day to replace a broken original garage door spring. Communication in-person and through text was timely. COVID-19 protocols were followed.

Arrived within 2 hours of phone call. Confirmation of driver on the way included notice that a 2020 background check was conducted on the service rep . Nice touch. Phone person responded to my questions, but got the impression the person didn’t want to be on phone call long. Felt rushed. Made me think twice about whether I was speaking to an employee or an answering service. Questioned whether I made the right call as to which company I called. Service rep who came to house was very professional to deal with. He answered my questions with excellent explanations & detail when selecting make & model of replacement. He gave me 4 quotes in different LiftMaster models. He was knowledgeable & experienced. He was polite and respectful about Covid mask, always being on when speaking with the customer. I told Jay that the company is lucky to have him. There software did not transmit correctly to my email. Jay’s said had a detailed summary of costs for each model. When I went into my email to review the quotes, only the grand total showed on my end. Jay seemed surprised that happened. Thought someone should look into that at the office. We would highly value the cost break-out of the charges for our financial records. An idea for company is to have a small pamphlet available which describes the choices to be made in selecting a new garage door opener for the next 20 years in your house. The web-site has it, so luckily I reviewed it before I arrived. It was not a $300 investment, but over $600. Making the right decision counts in the years ahead.

I called prior to the service and received an estimate. They were able to set up an appointment for the same day. I got email and text confirmation giving me the time and a picture and biography for the technician. Erich arrived as scheduled and I appreciate that he was wearing a mask and kept his distance. He asked me some questions and assessed the job. The work to be done was at the high end of the estimate range. I had received a few quotes from other places and it was in line with the other quotes. He finished the job quickly and professionally.

It went pretty good. Technician Erich Strache showed up on time. He has lot of patience. He explains everything after work is done. Even though we dont want him to explain, he wont leave you. He keeps explaining so u wont walk away. He did a great job. I had an issue. He came out and fixed it. Not their fault. I am satisfied.

Excellent experience, very knowledgeable and easy to work with.

Prompt, Courteous, Followed Covid Guidelines, and Fixed the issue

Replace a garage door opener

They were the first to quickly call me, had someone out the same dat and reasonable price!

Dispatch texted me the tech’s name, photo and background clearance and he arrived on time. Has it figured out fixed inside of 30 mins! He was polite, friendly and professional.

Good job everything was done on time and well

Showed up as scheduled. Diagnosed problem and solution (replace opener) and then performed work.

They were great. They were professional, prompt and had the best price of all of the vendors we spoke with.

great job, fast

great service

Quote less than the competitors. Showed up on time, worked fast. Did good job, I would recommend them

Our garage door was off the track and we needed someone immediately. We had a call for service within a few minutes of researching services. Travis was here first thing in the morning. Our garage door was fixed quickly and reasonably priced. We are very happy with the service we received and would recommend them.

They were great to work with. I was unable to open my garage door and had an appointment. They were able to get it fixed so I could be on my way.

Very well, technician arrived on time and completed work while keeping me informed on progress and clean up. I was completely satisfied with service.

Excellent. Travis showed up on time. Diagnosed the issue and repaired it. Will use when time comes to replace/install a new garage door opener.

Very professional company right from making the appointment to notification on when the technician will work to getting the job done. Keep up the good work

Great Experience with this Company

Excellent customer service and response. They came at the last minute late on a Saturday after another Phoenician contractor stood me up on a promised service call. They squeezed me in and were able to fix the problem at a fair price. No attempt at upselling and no games. They did what they said they would do and we professional, communicative and efficient. I would definitely use them again and highly recommend them to others.

They came out and rewired one of the sensors and had the door operating properly within an hour. Fair price and very professional. I will use them again.