A Better Tint & Accessories Inc

Good Installation but Terrible Customer Service, Bait switch price increasing Car not starting because they ran the battery dead during installation on my newer honda accord with new car battery Being lied to by Kendall the front desk assistant Being threatened by Eric the Owner of the company when I had a complaint I started off with a great experience with Dustin the General Manager over the phone. I was referred by the company doing the windshield replacement when they do the tint. He did a excellent job describing each tint package and ask me question to find the right package within my budget. I confirmed with him the package and that everything was included except for tax. I was satisfied and call back the next day. Dustin was not available and spoke to Kendall to confirm everything so on installation day there were no surprises. On Installation day I come in at 8:15am and speak with Kendall. She immediately walks me over to the tint packages and ask me what I want. I'm confused because I though everything was finalized over the phone. She says the windshield tint can be a different tint then the rest of the car. I asked how much of a upgrade in price this will be. She comes back to me and communicates that they are already tinting the replacement windshield and I'm stuck with my first selection over the phone. Which is okay but why the upsell on something that wasn't an option in the first place. She then begins to sell me on the windshield tint and explain that already included and they are tinting it as we speak and I will have to pay 225.00 more because it's not included on the original quote. I was very concern and told her I verified all charges with Dustin and also her over the phone. She continues to pressure me to pay the upcharge and I continue to tell her that this surprise upcharging is not okay. She steps a way for less than a minute and then tells me they can include it with charging me more. I get a call from Kendall at 1:15 that the car is all completed. I come in at 2:50 and they are still working on it but they are doing the completion in the front parking lot. I wait in my car for another 20 minutes until there done. I would rather wait and have it done correctly. Why I had a car almost 2 hours prior saying its completed is unknown. I'm glad I didn't come sooner I would have been waiting. The Tech as he is walking away from me tells me quickly what to do and not to do. I come in to check out with Kendall and she does a great job getting me out the door quickly after paying. I proceed to start my car and it doesn't start the battery was drained. Kendall comes out with a attitude as I'm inconveniencing her. She has the starter in a box and tells me because I'm a man and she's a woman she should do it. I can't see if its a cigarette lighter jump start or battery connecter because it's still in the box. I ask her what kind? She then says if I'm not man enough she can get one of her guys out to do it! The car starter worked I asked for the the owner phone #. She tells me that she can't give it out and he will call me. Then walks into the store as I follow in to ask again she tells me to leave the store. A few minutes later I'm on the phone with my wife stunned by the level of customer service. Erk the owner that was supposably not there comes out to me and acts like nothing happens. He then tells me that He watch the security camera of me and because I was bothered and respectively assertive with what I was promised that I was being rude and Kendall had her reasons to treat me the way she did. I asked a question about the bubbles in the tint and when they go away (kendall communicated that this will happen. He told me that the bubbling doesn't go away and if you don't like it I can rip it out and give you your money back. He then says we don't do perfect tinting (which perfect is impossible) I just didn't need a threatening response included with the answer to my question. I left there satisfied with the good tint job but, unsettled with the way I was treated and how they didn't value my business with poor customer service.

This is the second car that I have taken to A Better Tint in Gilbert. Our first car's tint lasted for the duration of the vehicles life, with no issues. This was no doubt due to the high quality 3M products that Better Tint installs and the quality of installation process. Our most recent vehicles had some minor issues with the initial installation, but Better Tint resolved those quickly with no hesitation. I will continue to get all of my window tinting performed by this great business! Living in Arizona, it is a necessity to have your vehicles tinted. A Better Tint is professional and focused on doing a quality job! Thanks!

They were fast and I was out of there quickly. Nice quality 3M window tinting. I have used them before and was very satisfied.

It went perfect. You couldn't even tell the windows were tinted because there were no air bubbles. It looks like the windows are sprayed that color instead of any film being on there.

They did a great, professional job. they know their stuff.

Service was exceptional and the outcome was great!

Great explanation of the services, performed in less that committed time and on price.

unknown

unknown

unknown

I arrived on time and the job was finished almost an hour before promised. I haven't found anything to criticize and the tint does everything as promised. The car is much cooler although I would have preferred a darker tint.  I opted to go for the heat resisting tint rather the darker tint. Can't have both.

unknown

Tinted windows on my car. Great customer service. Prompt. Delivered as promised. A+

Scheduling was quick and easy. The staff was very professional, answered my questions and explain to my options. The pricing was competitive with other providers in the area. The work was done properly the first time with no problems. My car looks excellent and I'm very happy with the result. I would definitely use them again.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

.