THE ROCK Glass & Mirror Company
About us
THE ROCK Glass & Mirror Company is a local window repair, glass, mirror, and shower door shop in Flagstaff since 1998. We offer a lifetime warranty for seal failure on all our Insulated Dual Pane Units. Estimates are always FREE and our workmanship is 100% guaranteed.
Business highlights
27 years of experience
Services we offer
We repair broken, and fogged up windows, cracked, in addition to complete window replacements., install glass, mirrors, shower and bath tub doors and enclosures
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.86 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 17% | ||
| 0% | ||
| 33% | ||
| 0% |
Showing 1-6 of 6 reviews
Jon H.
Jan 2016
Initially ordered 50% down 50% upon completion, new kitchen window low e glass late November 24 2015, expect about 3 weeks we were told. 3 weeks goes by, no call. Call them and find window arrived but they'd broken it. Reordering, ok we said. Another 3 weeks goes by and now scheduled for install on first week of January 2016. I was about 15 minutes late arriving for install, obviously not happy installers by there attitudes. Oh well my fault for being late. Noticed a couple weeks later on sunny day a lot of heat coming thru. Did unscientific test by taping a thermometer to new window and the low e about 5' to the left. 15-20° difference. Called appx 1-14-16 and was told by a woman I'd get a call back. 1-27-16 no call, I called back and was told by same woman that I got what I ordered and equipment to test professionally was $6000.00??? Not even willing to drive out and see for themselves. I from my experience absolutely recommend against this company. Thank goodness I paid with VISA.
Juanita G.
Dec 2015
unknown
Jennifer B.
Feb 2015
unknown
Jim Z.
Dec 2014
We were dissatisfied with the shower installation from day one. After the initial use of the shower we noticed that the main glass wall was very flexible. It was moving under the minimal pressure required to wipe down the glass after showering. We informed our general contractor who began trying to schedule them to come out to address the issue. Meanwhile, after the 2nd or 3rd use of the shower a smaller fixed piece of glass abutting the enclosure door came unhinged from its corner attachment. It had been glued or siliconed at a corner region. At that point it was becoming very clear workmanship issues with the installation existed. Around mid-November we intervened and contacted the Rock directly to schedule a repair. We were told they were busy installing windows and such and to call back at a later time when things slowed down. I strongly recommended that before they take on new work they may want to complete the work they have already been paid for to their customer's satisfaction. The scheduler saw the wisdom in that suggestion and scheduled the repair for November 25 or 26. They came out and reattached the smaller piece of glass that had become unhinged. But the overall flexible condition of the shower installation remains the same. We now will have to seek other expertise in the area to get this installation corrected. We have sought advice from experts in Tucson where we primarily reside and they have noted several issues with the construction that contribute to the lack of robustness (I.e. Design, support sizing and materials, joinery). Unfortunately, in hindsight, it appears the Rock did not have the expertise to design the needed enclosure. I cannot recommend The Rock for frameless shower installations.
Melanie D.
Jun 2014
The serviceman/installer was professional and on time and discs great job repairing balancer in out window.
Patricia E.
Apr 2014
They were prompt, responsive, the price was right and the window is still there. My only complaint is that the installer departed after replacing the window and left glass shards underneath the replaced window. If I hadn't noticed that, it would have been a possibly unpleasant surprise during spring planting under that window. I asked for a minimal refund because of that and it was not forthcoming. At the very least, the company could have sent someone to clean it up. They did not. The date of service is approximate. (I'm catching up on my reviews.)
Response from THE ROCK Glass & Mirror Company
"Hello, My name is Damon Cundiff & I am the owner of THE ROCK Glass & Mirror Company. We have been in business just over 16 years in the Flagstaff area, and reviews are VERY important to us. As it says on our website "Good Enough is Not Even Close" We strive every single day to live by that, and live up to it, to the very best of our ability. It is always interesting how differently we humans remember certain situations. Being the son of a retired police officer, I personally have heard stories of I witnesses who would swear to completely different recollections of the same event. Only to find out, when video was obtained, both parties were incorrect. Since we do not have a copy of our taped phone conversation, because it unfortunately was not taped, of course, all I can do is tell my side of the conversation as I VERY CLEARLY remember it. [Member Name Removed] called and asked to talk to the owner. I called her back within the hour, and she explained there were still some pieces of broken glass under the window 1 of my employees had replaced 2 days prior. I explained it can be very difficult to get every single piece of tempered glass removed from a dirt flower bed, but it would be my pleasure to send the same tech back out tomorrow with a shop vac. "He will suck up every single piece of glass with a shop vac, and will suck up some dirt along with the glass as well, but we do it all the time." "Thats actually what he should have done in the 1st place" I explained, but he did not. And I apologize for that." "May I send him back out tomorrow between 11:30-12:30" I remember proposing. To which [Member Name Removed] replied, and I quote - "No, I wont be home, and thats not necessary, I just wanted you to know" I went on to explain - "You do not need to be home, why don't I just have my guy come by with a shop vac" And she insisted "Its fine" [Member Name Removed] called back the following week and said to me, and I QUOTE - (and I am not miss remembering) "Damon, I am on your website as we speak, and I see you have a place where customers can write reviews. I am going to give you a bad review if you don't give me a refund" I was shocked then, and am shocked now. As I told you that day ma'am, we stand behind our work 110% & have a lot of great reviews to prove it. I will send a technician back out to your home every day until you tell me you are satisfied. We have dealt with plenty of customers who are a challenge to satisfy, I actually enjoy the challenge. I always have. There are a lot of business's in this world who do not know the 1st thing about what customer service is all about, and we are not one of them. We have the customers and the long standing reputation to back that up. But we will NOT be blackmailed. Not then, not now. We could have avoided all of this by refunding you $100.00 I know that. That is not the point. We have Integrity at THE ROCK Glass & Mirror Company. That is what I have built this business on. At the end of every day, it is all we have."
Licensing
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FAQ
THE ROCK Glass & Mirror Company is currently rated 3.8 overall out of 5.
THE ROCK Glass & Mirror Company accepts the following forms of payment: CreditCard
Yes, THE ROCK Glass & Mirror Company offers free project estimates.
No, THE ROCK Glass & Mirror Company does not offer eco-friendly accreditations.
No, THE ROCK Glass & Mirror Company does not offer a senior discount.
No, THE ROCK Glass & Mirror Company does not offer emergency services.
No, THE ROCK Glass & Mirror Company does not offer warranties.