THE ROCK Glass & Mirror Company
About us
THE ROCK Glass & Mirror Company is a local window repair, glass, mirror, and shower door shop in Flagstaff since 1998. We offer a lifetime warranty for seal failure on all our Insulated Dual Pane Units. Estimates are always FREE and our workmanship is 100% guaranteed.
Business highlights
Services we offer
We repair broken, and fogged up windows, cracked, in addition to complete window replacements., install glass, mirrors, shower and bath tub doors and enclosures
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 17% | ||
| 0% | ||
| 33% | ||
| 0% |
"Hello, My name is Damon Cundiff & I am the owner of THE ROCK Glass & Mirror Company. We have been in business just over 16 years in the Flagstaff area, and reviews are VERY important to us. As it says on our website "Good Enough is Not Even Close" We strive every single day to live by that, and live up to it, to the very best of our ability. It is always interesting how differently we humans remember certain situations. Being the son of a retired police officer, I personally have heard stories of I witnesses who would swear to completely different recollections of the same event. Only to find out, when video was obtained, both parties were incorrect. Since we do not have a copy of our taped phone conversation, because it unfortunately was not taped, of course, all I can do is tell my side of the conversation as I VERY CLEARLY remember it. [Member Name Removed] called and asked to talk to the owner. I called her back within the hour, and she explained there were still some pieces of broken glass under the window 1 of my employees had replaced 2 days prior. I explained it can be very difficult to get every single piece of tempered glass removed from a dirt flower bed, but it would be my pleasure to send the same tech back out tomorrow with a shop vac. "He will suck up every single piece of glass with a shop vac, and will suck up some dirt along with the glass as well, but we do it all the time." "Thats actually what he should have done in the 1st place" I explained, but he did not. And I apologize for that." "May I send him back out tomorrow between 11:30-12:30" I remember proposing. To which [Member Name Removed] replied, and I quote - "No, I wont be home, and thats not necessary, I just wanted you to know" I went on to explain - "You do not need to be home, why don't I just have my guy come by with a shop vac" And she insisted "Its fine" [Member Name Removed] called back the following week and said to me, and I QUOTE - (and I am not miss remembering) "Damon, I am on your website as we speak, and I see you have a place where customers can write reviews. I am going to give you a bad review if you don't give me a refund" I was shocked then, and am shocked now. As I told you that day ma'am, we stand behind our work 110% & have a lot of great reviews to prove it. I will send a technician back out to your home every day until you tell me you are satisfied. We have dealt with plenty of customers who are a challenge to satisfy, I actually enjoy the challenge. I always have. There are a lot of business's in this world who do not know the 1st thing about what customer service is all about, and we are not one of them. We have the customers and the long standing reputation to back that up. But we will NOT be blackmailed. Not then, not now. We could have avoided all of this by refunding you $100.00 I know that. That is not the point. We have Integrity at THE ROCK Glass & Mirror Company. That is what I have built this business on. At the end of every day, it is all we have."
Licensing
State Contractor License Requirements
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