Ideal Roofing Company LLC

Not well, not all of the roofing was completed, the contractor left a section away from view and did not put new roofing on, also the job-site was left messy with old shingles and nails all over

Had a couple leaks afterwards and Ideal came back right away and corrected the issue. Very quick response and great attitude.

I found this company on Angie's List. My first call was answered promptly. She took my information and said they would send someone out as soon as possible. I didn't need to make an appointment - they were able to do the work while I was at work! A couple of days later the work was done and they cleaned up after themselves. I had an invoice in my email and paid by check in the mail.
Good work. Prompt, professional service. Will use them again.

Showed up on time and even helped my friends and me to load suitcases into my car--we were going to Las Vegas to celebrate my friends birthdays.  When we returned on Sunday evening the roof was installed and any  mess had been totally cleaned up.  We were very pleased and would recommend Ideal Roofing to anyone we knew who needed a new roof.

Unlike other companies from which we attempted to get a quote, the owner was responsive in providing us with a quote and answering questions throughout the process.  However, the quality of the work was definitely sub-standard and there was obviously no quality control.  They got tar on our siding and there were tar and caulk spots across the roof.  They were supposed to replace our vents like for like, but instead of replacing them with silver vents they used brown which did not match the new gray shingles.  Although we expected to have to clean up some nails after the work was completed, we found over 50 nails throughout the yard, which could have easily resulted in serious injury to our toddler and dog (and one nail did actually puncture my boot, which fortunately was thick enough to prevent injury). 

I subsequently called the owner who came over to discuss these issues.  In response to the tar on the siding he said that we needed a new paint job anyway and if it was on the back of the house it wouldn't be noticeable (really??).  I also pointed out the other issues described above and instead of taking ownership of the poor workmanship and apologizing, he responded in an unprofessional and dismissive manner. To his partial credit he did try to address some of these issues, but when I got back on the roof after they did a half-hearted job of cleaning up the tar I found even more staining on the shingles.  So I called the owner and he sent his crew back to clean up the second mess, which was apparently cleaning solution that one of their crew spilled all over the shingles.  Although after their second attempt to make things right there were still some tar spots and staining on the siding and shingles I decided enough was enough. Apparently the owner is not accustomed to customers actually getting on their roof, checking the quality of their work, and expecting professional craftsmanship.  Based on these issues, I have serious concerns regarding the integrity of the overall job. Given my experience, I cannot recommend Ideal Roofing and give them a D overall since I personally think overall quality of the work is the most important factor in the end.

They came at the agreed time with two men and lots of roofing materials, including a roof edge material that was specific for solving our particular kind of problem. As they got into it they discovered that they had to do a great deal more to solve the problem than they had bid. They went ahead and did the right thing, fixed it right, and billed me at the original bid, even though they wound up doing considerably more work than they had estimated. To put it simply, they did it right, even though they wound up having to do a lot more than they had originally bid. In the intervening couple of months we have had several rains and some light snows; the leaks and gutter/fascia problems were solved completely.
Very professional, very prompt, good cleanup. They do what needs to be done to do it right rather than do a shoddy job to meet their bid. I was happy, on my own initiative, to pay them a good deal more than there original bid. I would call them again anytime, and have already recommended them to several friends who have had hail damage to their roofs.

We had hail damage the previous September and all of the roofing contractors were slammed with work.  True to form, Ideal did the job right, from start to finish.  That is what we really cared about, and a few delays were not a big deal.