HIGHLANDS FLOOR COVERINGS

"It was our pleasure. Thank you for choosing Highlands Floor Coverings and thank you for taking the time to issue a review."

"I would like to take the time to clarify and fill in some information that is conveniently left out in this review. Yes, we were late the day of the initial call. We were unable to find the lot with the information given by the builder.(this lot was 1 of 50 that we have done in this area). We went back to our shop and attempted to contact the builder to get more precise information. We finally did receive a phone call and returned to the home. When we first received a e-mail regarding this issue by our builder we did state that the home, which was built roughly back in 2005-2007 was well out of warranty. We did agree to visit the home to access the problem and also told the builder that if we find any labor issues related to Highlands that they would be addressed and fixed at our costs. On visit 1 we met with the homeowner. Mr. [removed member name], he told us that the leak was coming from the upstairs shower. He had fist noticed when he saw some drywall damage on the downstairs ceiling. He then told us that he had a friend come over and put some caulking around the drain and he repaired the drywall. All repairs were done prior to our visit so any damage was not visible. He then showed us the downstairs shower and felt their was a leak due to some wet baseboards outside of the shower. These baseboards were dry when we were there. Highlands did plug both drains, brought in water from an outside source and checked for leaks. Both myself and Mr. [removed member name] agreed that we could find no leaks. We then went underneath the house to check for leaks. We could not find no active leaks, only some water damage that we all felt came from when the house was first built and was exposed to the elements. Again, Mr [removed member name] agreed. After finding no leaks we talked to Mr. [removed member name] about that we cannot find any leaks so if you find any more signs of a leak please call us and we will investigate. I do think it is important to state that he did mention that he didn't feel their was an issue but he needed to passify his wife you was hounding him on the issue. Visit 2 we were contacted by his wife. We visited the home again and went through the entire process with her just as we did with her husband, we found no leaks or evidence of any prior leaks. We told her the same thing that we told her husband, please call us if you find any evidence of an active leak. She agreed. Visit 3 was requested though another builder that uses us and asked if we could come take a look at a friends shower for him. We met him at the house, which at that time we recognized it was the Yates residence. We met with the builder and Mr. [removed member name]. Again, there was no evidence of a leak. We explained to the customer and the builder that we cannot tear out a shower without finding any evidence of a leak. The builder and Mr. [removed member name]agreed to not have us tear up their showers. Again, he told us if he finds any issues he would contact us. This was the last time we heard form Mr. [removed member name]. Reading this review is the first I heard about repairs being done. I received no phone call about another company doing repairs and issues being discovered. I am not arguing that their is the possibility that they found issues when the company tore into the shower. My response is to only show that we did everything that a responsible company would do to service a customer. Thank you, Mark Furr"

"I will pass on the this great review to Pam. She has been with us since 2002 and we are blessed to have her as part of our team. Thank you, Mark Furr"

"Thank you for making Highlands Floor Coverings you're go to flooring company. We hope to be able to bring you the top notch service you deserve in the future. Thank you, Mark Furr"

"[member name removed], Thank you for the review. I have noted that we could of done a better job explaining and controlling the dust issue. We hope to continue our relationship and be you floor covering company of choice in the future. Thank you, Mark Furr"

"[member name removed], I will pass on this review to Pam and thank you for the business. Mark Furr"