Ashley Furniture HomeStore

We ordered and paid for a couch and loveseat. The sales person said it would be in two weeks from my order date. I rented a truck to pick it up. I called on the day they said it would be available and they said it was not on the truck coming from Phoenix. . By then it was too late to get a refund on the truck so I asked the local office about a free delivery or something and the manager, Greg, referred me to a customer service number. I called customer service and they said the manager had to handle it and I told them the manager told me to call. They asked me his name and at that time I didn't remember it so I told them I couldn't remember it. The customer service lady told me she couldn't help me without a name. I told her to call the store and ask for the day manager because I had only just finished with him on the phone before calling her. She did so and came back and said I would get an e-mail from the director. Not a friendly customer service lady. I called the store again and they told me to call the next day to get the director. Instead, I went there in person and he refunded me the cost of the rental truck. Then he said my couch set would be priority on the next truck which would come in on Monday. On Tuesday, I got a call saying to come get my couch and love seat. I rented a truck for Friday (the soonest the truck rental could offer me one) and called Ashley Home Furniture and told them that. Later that evening, I get a call from them saying one of the pieces is damaged and needs to be re-ordered! The caller said she was calling me in case I was leaving to pick it up now. Seriously? So now the couch-loveseat combo won't be here until October 11th, a MONTH since they got paid for MY couch and loveseat! If the couch and love seat are not there Oct 11th or if it is damaged, I will cancel my order and take my money elsewhere. Either way, I will never shop at this store again! Horrible service and horrible company. Who puts a damaged couch on the truck to deliver it to the store? What a mess. No one offered free delivery for my trouble, or a refund of a portion of the cost of the couch-loveseat combo.