Reviews
1.01 Reviews
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ROBERT W.
12/2011
cable tv service
 + -1 moreI called customer service to get the installer back out immediately since I had taken the day off work just for this. They were quite short with me, that it was my fault for not making my appointment. They would reschedule next week and didn't care that I didn't have good internet. THIS IS REALLY POOR CUSTOMER SERVICE. The agent was rude as well. When I gave them the ultimatum of tomorrow (Saturday) of I would change providers, I was told they didn't "have to put up with this" and disconnected the call. I will terminate my service at the end of my current billing period.
Description of Work: I took the day off of work today, Friday, to make an appointment to have cables replaced (upgraded) at my home. I was home all day. The installer apparently came to the door and didn't use the bell, but only knocked so I wasn't alerted to his presence. He left leaving a card. I found the card early in the afternoon. In the morning I was on the phone to Western Broadband technical support because their internet had been in and out for several days. I was home. Their internet service had been very intermittent. The tech could not fix it over the phone and seemed to think it was a problem with my PC even though it affected 2 other computers. Hmmmmm? After I hung up with that tech the internet came back on its own. They just don''t seem to know what they are doing.
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$160
Contact information
9666 E RIGGS RD, Chandler, AZ 85248
Licensing
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Service Categories
TV Service - Cable
FAQ
WESTERN BROADBAND is currently rated 1 overall out of 5.
No, WESTERN BROADBAND does not offer free project estimates.
No, WESTERN BROADBAND does not offer eco-friendly accreditations.
No, WESTERN BROADBAND does not offer a senior discount.
No, WESTERN BROADBAND does not offer emergency services.
No, WESTERN BROADBAND does not offer warranties.
Contact information
9666 E RIGGS RD, Chandler, AZ 85248