About us
Tanner Materials has been serving the valley of the sun, Tucson, and Los Angeles for nearly 30 years with 5 locations as the pre-emanate supplier of surfaces for your home and or business.
Business highlights
Services we offer
Tile & stone.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 15% | ||
| 0% | ||
| 4% | ||
| 4% |
Only down side is that we wish they had done better cleanup before tile grouting, to prevent thinset from showing through joints.
During the course of a remodeling project for bathrooms in our rental condominium at DC Ranch, we encountered extreme problems with Tanner Materials/West Coast Granite.
We had purchased a specific brand of sinks from a separate vendor and asked Tanner to use these during installation. However, when we inspected the completed work, we came to realize that our name brand sinks had been swapped and replaced with a generic brand of inferior quality. We were shocked that the crew would be so brazen - they blatantly stole from us. After we brought this to the attention of management, our concerns were not immediately well received. Mike Tanner came to the property to investigate and soon realized that the sinks his crew installed were not what we had purchased. Ultimately, the generic brand sinks were torn out and replaced by the brand name that we had originally ordered. We wondered if on other projects, items were routinely stolen and replaced by questionable products.
Furthermore, the soft-close drawers of the new cabinets are extremely difficult to open and only shut softly when they are nearly closed. The original drawers in the kitchen from 1990 are far superior to what was installed. In addition, the quality of the most prominent cabinet in the master bath appears to be less than anticipated and responsibility was denied for a mark on this cabinet which we believe could only have been their error.
Kudos, however, to the installer, Brady; to Craig/Greg (apologies to him for not recalling his exact name) who attempted to take remedial action when Jim (the owner) wanted to halt further work; and finally to Mike himself who went out of his way to accommodate our time constraints.
Having said this, our overall experience was exceptionally disappointing not only because of the acknowledged theft of our property, the inconsiderate response to our concerns about the late arrival of contractors, the inferior quality of the ?soft-close? drawers, the mark on the linen cabinet in the master bath, but primarily because of the insulting conduct of Jim Tanner, the owner of this company.
We would never recommend Tanner Materials to anyone and regretfully assign them a D rating. Although we must admit that we are concerned about retaliation from Jim Tanner, we wish to be forthright about our experience in the interest of future customers.
,The estimator Harold and the installers, Adam and Daniel, were real hardworking and knowledgable professionals. They were on time,friendlly,and knew what they were doing. As stated above, they had a lot of heavy lifting and tear out work just to get started. Of course the tear out work creates much dust and debis. They kept this to a minimum and did a good job of cleaning up any mess. They were also considerate of our personal needs, making sue that at least one toilet and bedroom were available for our use during tis week-long project. Overall, the finished product is outstanding; all of our friends and neighbors who have seen their work are "wowed" by it.
"At least one neighbor says they are going to Tanner Materials to get their tile work done, And, imitation is the most sincere form of fttery they say.They are almost done with the job. They are going to be done today and I have been pleased so far. Somebody referred me to go there to look at the tiles and figure out what I wanted. They were always extremely helpful. I liked the store and they had a lot of materials to pick from. I kept going back and then I asked for an estimate. They came over and gave me an estimate. They were very prompt and their work is very professional. They do a great job and they take their time. They know what they are doing and it looks like they do it right since I watched. Everything has been good. Their price is good too. I would definitely use their services in the future too.
Licensing
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