About us
Business highlights
13 years of trusted experience
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Photos of past projects
Reviews
4.05 Reviews
Showing 1-5 of 5 reviews
Tammy C.
12/2016
drapery cleaning
+ -1 moreI later called the Gilbert store and left a message for the owner Jeff. I have spoke with Jeff before over the inconsistency of the quality of sizing in my duvets. I was not impressed with his customer service. Jeff called me back and after speaking with him said “yes they could have been washed ....but we can re-stretch them.” Again I was incredulous over this reply as in my experience you cannot stretch silk. He later texted me saying he needed more time… I only presumed his “stretching” is not going so well. I picked my drapes up two days later and they had indeed "grew" 7 inches. Oddly I found loose threads on the top of my drape, as well as a damaged ring holder. It appears as though someone removed the hem on the top of the drape and then had it re-sewn. Bottom line -- I don't know what they did for certain but my silk drapes were washed, returned damaged and no reply from the owner on replacing them.
Description of Work: I am sharing my experience with Lapel’s of Chandler and Gilbert because I don’t want what happened to my silk drapes to happen to anyone else. I have been using Lapel’s for about one year. Bring my king size duvets in every month to be cleaned and pressed with heavy starch. I have very rarely received my duvets back the same way each month. One month they are very crisp and ironed and the next I have to send them back to be pressed properly or sizing/starch added. I have never been able to sign up for the at home delivery and pick up due to the inconsistency in the results. Last week I took in my silk drapes from Pottery Barn ($150 per drape) – it never occurred to me with the inconsistency in the duvets that my drapes could possibly be ruined. But I was wrong. I picked up my drapes this week and they had clearly been washed. They shrunk in length over 7 inches. Not only did they shrink but the texture was changed due to having been washed. There were two women at the cleaners that day – the one with long hair was helping me when I asked her had the drapes been washed the she said she did not know. She asked the other woman with short hair how would she know and the woman with short hair answered “I don’t know.” I then asked if she could find out, but she ignored me and continued to process the cleaning on the table in front of her. In the mean time another customer came in and the woman with long hair started helping her while I stood there looking incredulously at my drapes and to someone for answers. Neither of them could give any answers nor were they interested. I took my drapes and left.
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$100
Janet C.
09/2015
alterations
+ -1 moreunknown
Description of Work: I only picked up items that my Son had them clean and alter for him. I paid then my son refunded me. My Son was pleased with cleaning and alteration.
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Yes, I recommend this pro
$75
Nancy G.
05/2015
dry cleaning, alterations
+ 0 moreunknown
Description of Work: They dry cleaned my "Mother of the Groom" dress which had a lot of beading on it. Nice place. They did a fine job. I would use them again.
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Yes, I recommend this pro
Suzanne R.
10/2014
alterations
+ -1 moreunknown
Description of Work: Dry clean shirts..had coupon from first time there so inexpensive.
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Yes, I recommend this pro
$5
Denise S.
04/2014
alterations, dry cleaning
+ 0 moreexcellent.
Description of Work: dry cleaning
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Yes, I recommend this pro
$12
Response from Lapels Dry Cleaning
Contact information
1085 W Queen Creek Rd, Chandler, AZ 85248
http://mylapels.com/locations/lapels-dry-cleaning-chandler-az-2/Service hours
Sunday:
12:00 PM - 3:00 PMMonday:
7:00 AM - 7:00 PMTuesday:
7:00 AM - 7:00 PMWednesday:
7:00 AM - 7:00 PMThursday:
7:00 AM - 7:00 PMFriday:
7:00 AM - 7:00 PMSaturday:
8:00 AM - 5:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Alterations/Sewing/Decorating,
Dry Cleaning,
Drapery Cleaning
FAQ
Lapels Dry Cleaning is currently rated 4 overall out of 5.
Sunday: 12:00 PM - 3:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 5:00 PM
Lapels Dry Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Lapels Dry Cleaning offers free project estimates.
Yes, Lapels Dry Cleaning offers eco-friendly accreditations.
No, Lapels Dry Cleaning does not offer a senior discount.
No, Lapels Dry Cleaning does not offer emergency services.
No, Lapels Dry Cleaning does not offer warranties.
Lapels Dry Cleaning offers the following services: We provide the highest quality garment care to help our customer's look their best. Our meticulous and environmentally friendly Dry Cleaning process ensures your garments are cleaned and processed to the highest standards. We offer same day service and our VIP service at no extra charge. Our full service Tailor is available to help you with minor alterations or to build your next custom suit. We also offer leather cleaning services and wedding gown preservation. Free Pickup and Delivery.
Contact information
1085 W Queen Creek Rd, Chandler, AZ 85248
http://mylapels.com/locations/lapels-dry-cleaning-chandler-az-2/Service hours
Sunday:
12:00 PM - 3:00 PMMonday:
7:00 AM - 7:00 PMTuesday:
7:00 AM - 7:00 PMWednesday:
7:00 AM - 7:00 PMThursday:
7:00 AM - 7:00 PMFriday:
7:00 AM - 7:00 PMSaturday:
8:00 AM - 5:00 PM