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East Valley Floors Inc.
Designer Interior Lighting Plan, Acoustic Ceiling Tiles - Install, Laminate Countertops - Install,
About us
Von started East Valley Floors back in 1984 when Gilbert was a small farming community. As Gilbert and the rest of the Valley have grown so has East Valley Floors. Prior to starting the company he was a Carpet Mill regional sales representative for Arizona and New Mexico. He is a member of the Ceramic Tile & Stone Association of Arizona, the Better Business Bureau , holds 2 current licenses with the AZ Registrar of Contractors and won the Certified Flooring Executive Award from the World Floor Covering Association in 2002. Von is one of the less then 25 people to have received this award in Arizona.
Business highlights
Emergency services offered
41 years of experience
Services we offer
Sales & installation of carpet, ceramic & non-ceramic tile, counter tops, granite, laminate, natural stone, rugs, tile showers and tubs, wood, wood finishing & epoxy floors.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.725 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 4% | ||
| 8% | ||
| 4% | ||
| 0% |
Showing 1-25 of 25 reviews
Vivek V.
Nov 2019
Von helped install luxury vinyl flooring at my house and did an amazing job. I was uncertain whether I should go ahead with laminate, vinyl or hardwood. At the outset, Von very clearly outlined the differences and educated me on the pros and cons. It was refreshing to get a very honest opinion which was based on 30+ years of experience installing floors. I did go to a few other stores and big retailers and the difference is knowledge and expertise was apparent. Von was very patient with our questions as we finalized the project. Von very clearly outlined the next steps and timeline and was very responsive throughout the process. Excellent project management helped ensure the work was done in a timely fashion and the workmanship of the installers was excellent. I strongly recommend Von Payne and East Valley Floors.
Lori N.
Feb 2018
I had shopped a multiple flooring stores, comparing prices, and choices of carpet. When I met up with Von it was a done deal. He was able to give me the best price on a high quality carpet. It was actually a carpet that he did not have at his shop, but because he deals with the brand I chose he was able to get that one. I was very impressed with the timely manner of delivery, and Von even showed up at my house to check on the installation and make sure all was going well. That was very impressive to me! They were honest, reliable, and trustworthy.
Cindy G.
Dec 2017
They did a great job. The price was great. They removed the old carpet. Cleaned up and installed the new carpet. I love it. It was done quickly and just as expected. I would hire them again.
Response from East Valley Floors Inc.
"Thank you [Member Name Removed]! We were glad you called us after getting referred by a family member. I Know moving from out of state and not knowing contractors can be a worry. We are happy that you chose us. Enjoy your new floor! Von Payne, President"
Craig J.
Jun 2017
Von Payne (owner) was very knowledgeable and professional. Helped guide us on the type of tile and colors and got us the right price. We shopped with 2 other companies and chose East Valley Floors because of this help and a fair price. Everyone was punctual and professional at all stages - from coming to the house for the estimate to doing the work. The workmanship was very good and looks great. You can trust Von and his team to do good work and be honest and fair. I strongly recommend East Valley Floors and would use them again when I have the need.
Melissa T.
Apr 2017
I was extremely pleased with how beautiful my flooring turned out, but even happier with the work ethic and business sense of Von at East Valley Floors. Not only was Von one of the lowest prices offers we got on flooring, he was responsive to requests by both email, calls, and texts, and most importantly, he was always on time and got everything done when he said he was going to get it done. I've been working with several different contractors, and he is by far the easiest to work with. It can be a difficult thing these days to find a businessman who is honest and keeps his word--I am so glad I found Von! I HIGHLY recommend him to anyone.
Jamie E.
Mar 2017
This is a long review, but necessary in order to understand how wonderful East Valley Floors truly is. First time homeowners here. We made the classic mistake of purchasing expensive, nearly impossible to install [well] 40” rectified edge porcelain plank tile to replace the drab shag carpet in our 40 year old midcentury modern home. In an attempt to make-up some of the material cost, we skimped on the install and hired an unlicensed individual. We immediately realized our mistake after the first room. The tile was not level, grout lines were all over the map, cuts were poorly made. We were forced to forfeit our deposit and spend the next month on our hands and knees, prying up each tile one-by-one, in order to start again. On our 2nd round, we sought a licensed and bonded contractor (he will remain nameless), who boasted of his 20+ years of tiling experience, and how he’d laid football fields-worth of our precious wood-look tile. We felt confident that we were in good hands and our nightmare would soon be over. To our utter dismay, his work proved to be even worse than the first guy, and he was dismissed after the first room as well. Feeling heartbroken and defeated, we spread a large area rug over his tile job, left the remaining 850sqft of boxed tile on two pallets in the garage, and lived with bare concrete floors and smelly carpet for another year. Enter Von and Luis from East Valley Floors – our saving grace and light at the end of the tunnel. After a very positive recommendation from a colleague, we decided to give it one last go. Von, the President of East Valley Floors, met with us on a Saturday, as we were very apprehensive and insisted we both be present. Von listened to our sob-story, measured our rooms, made great suggestions (direction of the tiles, trimming off and laying the tile under the door casings that we plan to replace, etc.) and ensured us his company was up for the task at hand. We were cautiously optimistic at best, but decided to put our trust in Von and signed another contract. About a week after signing the contract, Luis arrived to install our 4x40” rectified edge porcelain plank tile. He was prompt, prepared, and very pleasant. First, he used a concrete grinder to grind down and even out high and low spots on our base floors. Then, he utilized leveling system clips (which are not cheap) to ensure all the tiles were level – in addition to the grout spacers. He worked quickly and I’m not sure he ever took a break. He began our install on a Thursday morning, and even worked on Saturday to keep the momentum going. We were instantly impressed by his craftsmanship and ethic. Luis not only did beautiful work, he did it in record time. He briefed us at the start and end of each day, so we always knew what to expect. Luis laid the tile, grouted, and we were moving back into our rooms in under a week. The “it’s too good to be true – I must be dreaming” feeling lasted for a while before our wonderful new reality sunk in. These really are our gorgeous new floors. We’ve already started planning our next project with them.
Julia B.
Dec 2016
unknown
NELSON B.
Aug 2016
Excellent. Von Payne and his crew do excellent work, from helping pick the right carpet to installation. We are very pleased.
Todd G.
Feb 2016
unknown
Anita S.
Oct 2015
unknown
JAMES P.
Mar 2015
We had EV Floors demo and replace all of the tile on our 1500 SF first floor of our house. I made initial contact with the company president, Von who was very knowledgeable and friendly. When Von came out to show measure he brought a few samples with him but we also went to the showroom in Chandler to look at additional options. The showroom had just about every flooring product imaginable and one could spend a lot of time looking and generating ideas. We originally wanted wood-look tile, but my wife was unhappy with the look of the material at our price point. We would up choosing a wonderful porcelain tile Von suggested. While we were discussing being unhappy with the wood look tile in our price range, Von never tried to upsell us and talk us in to something more expensive. There was never any pressure to select something we weren't 100% sure of. We scheduled the project to begin about one month following the visit to the showroom based on their schedule.
Von was very responsive to my questions in between the showroom visit and the start of work even though he was on vacation.
The three man demo crew arrived as scheduled on a Saturday and were very friendly. Their crew leader, Tyson called me every few hours to provide updates on the work which was finished in just a few hours. We were out running errands and had to leave our dog in the backyard and he was very excited and skittish when the crew arrived. During one of his updates, Tyson let me know that he went out to the backyard to say hi to our dog and calm him down which I thought was great. When my wife and I got back to the house after the crew was done we were amazed at how clean they had left the job site. Tile demo is ridiculously messy work and there was some dust, but nowhere near what we were expecting. We were very happy that we wouldn't have to spend days upon days cleaning up dust.
The installation crew arrived also right on time on Monday and were very friendly, but got right to work. The quality of work these two (Eber and Miguel) was just amazing. They very carefully leveled each tile and the cuts they made around door casings and corners are a sight to behold. We had 20 x 20 tile installed with only 1/8? grout joints and there is not a single spot
against a cabinet or wall or around a complex corner where the grout joint is any bigger. They not only did exceptional work, but they were also relatively quick, all the field tile was laid by Wednesday and the grout was done by Friday. We couldn'tbelieve we were only out of our house for one week.
The price which was very fair to begin with was exactly what we were quoted with a very tiny increase on the floor leveling allowance. This is not something Von could have foreseen with the existing tile on the floor so I wasn?t concerned at all about
this. After the work was all done, Von came by to collect the final payment and stayed and chatted for a bit. He is a really nice guy in addition to being trustworthy, honest, and fair, and we?re very glad we hired him and his crew. We had zero issues with the installation but I have no doubt Von would have worked for a win-win solution to resolve anything that came up. I strongly
endorse Von and his crew; we will most definitely be engaging East Valley Floors for our two bathroom projects upstairs.
Von was very responsive to my questions in between the showroom visit and the start of work even though he was on vacation.
The three man demo crew arrived as scheduled on a Saturday and were very friendly. Their crew leader, Tyson called me every few hours to provide updates on the work which was finished in just a few hours. We were out running errands and had to leave our dog in the backyard and he was very excited and skittish when the crew arrived. During one of his updates, Tyson let me know that he went out to the backyard to say hi to our dog and calm him down which I thought was great. When my wife and I got back to the house after the crew was done we were amazed at how clean they had left the job site. Tile demo is ridiculously messy work and there was some dust, but nowhere near what we were expecting. We were very happy that we wouldn't have to spend days upon days cleaning up dust.
The installation crew arrived also right on time on Monday and were very friendly, but got right to work. The quality of work these two (Eber and Miguel) was just amazing. They very carefully leveled each tile and the cuts they made around door casings and corners are a sight to behold. We had 20 x 20 tile installed with only 1/8? grout joints and there is not a single spot
against a cabinet or wall or around a complex corner where the grout joint is any bigger. They not only did exceptional work, but they were also relatively quick, all the field tile was laid by Wednesday and the grout was done by Friday. We couldn'tbelieve we were only out of our house for one week.
The price which was very fair to begin with was exactly what we were quoted with a very tiny increase on the floor leveling allowance. This is not something Von could have foreseen with the existing tile on the floor so I wasn?t concerned at all about
this. After the work was all done, Von came by to collect the final payment and stayed and chatted for a bit. He is a really nice guy in addition to being trustworthy, honest, and fair, and we?re very glad we hired him and his crew. We had zero issues with the installation but I have no doubt Von would have worked for a win-win solution to resolve anything that came up. I strongly
endorse Von and his crew; we will most definitely be engaging East Valley Floors for our two bathroom projects upstairs.
NELSON B.
Oct 2014
It turned out excellent. The owner just took the time. He knows floors. All kinds. He has been doing it for like thirty years, and he just knows floors inside out. He's very knowledgable. He took the time to show us different carpets. He was very patient with us. We are just so pleased with the job they did, the carpet, the quality.
Tim C.
Oct 2014
unknown
Response from East Valley Floors Inc.
"We have not worked for (Member name removed) since 2008. We installed hardwood flooring for him, which went smoothly. After a few months there appeared to be a few defective wood pieces, Not installation related. We immediately contacted the Wholesaler of the hardwood, which inspected the floor. It took several weeks to get the wood inspected and have the manufacturer agree to replace the affected hardwood. That took more time than any of us expected. That part of it was out of our control. Once we got the approval to do the replacement work, it took us just a few days to schedule with (Member name removed), replace it and bring the job back to first class. I wish he would provide the same facts & details in his review. (Member name removed) also wrote the Better Business Bureau in 2008, complaining of the defective wood. They investigated the entire matter, and determined we had done a professional job with submitting the complaint to the wood manufacturer, and responded professionally and in a timely manner to the defective wood issue. We have had no complaints from (Member name removed) or communication with him regarding his flooring for 6 years. Respectfully, Von Payne, President of East Valley Floors"
Lynne M.
Oct 2014
unknown
Geri R.
Oct 2014
It worked out well. Their price was not unreasonable. They were responsible and reliable.
DARCY K.
Oct 2014
They were reasonably priced, were very thorough and wanted to do a good job. We had some problems with our concrete underneath our floor and they wanted to make sure that was taken care of first. They were very thorough and good about making sure it was done correctly. We got three estimates and they were very reasonable compared to the others.
Carolyn B.
Aug 2014
unknown
Wade L.
Aug 2014
We paid a little extra for them to move the furniture and it was worth it. Product was great and the service was superb.
John S.
Mar 2013
The quality of work was good my only complaint is that the crew showed up 2+ hours late both days.
Response from East Valley Floors Inc.
"This was a 9 - 5 type business that required a carpet repair in an empty room. It was a 2 day partial day job, we gave them a range of time with a two hour window, our crew arrived there at the end of that 2 hour window each day. As the owner, I have implemented a policy where homeowners and the contact person is advised when we will arrive, and emphasize the two hour window of time. Von Payne"
Mark L.
Feb 2012
AQ Flooring did a fabulous job, he was always on time. I would give him an A rating on everything and I highly recommend him. He put my floor in faster than I thought was possible and did a terrific job.
Karen S.
Dec 2009
In all fairness, the two workers actually installing the granite tiles were good and hard working, but their "foreman" would not return our calls and missed several appointments. The foreman was supposed to call us back in advance so we could have the required tiles on hand, but he never did. They then tried to bill us an extra return trip charge when we ran out of tiles (which could have easily been avoided if he called us back when he said he would.) The owner had bid the job and we had shown him exactly what we wanted; they later tried to bill us extra for fancy "art deco" work which was never a part of the contract. It appeared there was virtually no communication between the owner (who bid on the project) and the foreman. Part of the project included replacing a tile in another bathroom. The foreman came to inspect the job that was described to him by the owner, but he never brought any tools. He said he would get the appropriate tools and return that afternoon, but he never showed and never answered our phone calls. We had to take extra time off work to get the tile fixed. I wish I had known about Angie's List when I originally signed a contract with this company.
Response from East Valley Floors Inc.
"Buyer states: The owner had bid the job and we had shown him exactly what we wanted. Yet they changed the scope of when when the installer arrived - without contacting the original salesman. This was a labor only job - (buyer provi6ded the tile for the job). Buyer's materials were not in the location promised when the installer arrived. So what the installer had been instructed to do on the work order had to be changed on site due to homeowner having product stored behind miscellaneous items in her garage. She needed several hours to retrieve the tile. Our installers had to return later to do the work. Buyer states: they later tried to bill us extra for fancy "art deco" work which was never a part of the contract. - - If it was not part of the contract and additional work was added by the homeowner, yes, they should pay a fair rate for that extra work. The trip charge request was because the homeowner didn't have the tile available when we arrived. I grant you this job did not go as smoothly as normal. We have put in several new quality control checks since this job to be sure work is done more timely and accurately, and with better supervision. Von Payne President"
KATHERINE H.
Dec 2007
Overall, average service, and expensive. After they were "done", we had to request them to return to our house several times to fix things. They forgot to do our bathroom floor, which was requested. The repaired ding marks were not flush, so they had to come back again to do this. Overall, the floor didn't really look all that different from before. The owner Von, who is a nice guy, basically indicated our expectations of what could be accomplished were too high. Possible, I guess, but we had chosen East Valley Floors over another much larger competitor who was quoting $1,000 less than East Valley Floors quoted. We opted to pay the extra money since EVF is a small company and we thought we'd get better service. Von definitely was attentive to our repeated requests, though at the end of the day we probably shouldn't have had to make the extra requests to begin with. All in all, we could have paid less and gone with the bigger company and had similar results, probably.
Response from East Valley Floors Inc.
"I am the owner of East Valley Floors. The homeowner never expressed any of their frustrations she posted on Angie's list. We addressed a missed area of work the next day after getting notified my installer missed a bathroom (in the back of the house). The homeowner was given a quote and they waited for several days to say they wanted the job done, so they had ample time to shop around. We charge a fair amount. Refinishing flooring can be a very subjective call. A refinished travertine (natural stone) should have a dull look to it - but a consistent gloss. We even did a small countertop clean and refinish on their existing granite Kitchen countertop as a bonus, not part of the contract. I do not want to apologize for poor work. We strive to do our best work each day. If it was done wrong or poorly we fix it immediately. We're not perfect, but will address issues ASAP- If I know about them. We live on referrals and count on happy customers telling their friends. I'm sorry they were unhappy with the work and would do more to make her happy if I had known about it. SIncerely, Von Payne"
Karl P.
Aug 2007
From the first contact I was treated like a king; the quote arrived quickly and they were able to work with me to schedule the installation into a very compressed time frame. I wanted to upgrade the pad and carpet from the base quote and they were able to do that for a very modest price. All told I was very happy with the service I received from East Valley Floors and would call them again when I need flooring installed.
JUDY L.
Sep 2004
VON PAYNE, THE OWNER, WENT ABOVE AND BEYOND WHAT HE HAD TO DO TO MAKE SURE HE DID A GOOD JOB. AND HE DID.
Homeowner
Sep 2004
MR.VON PAYNE IS A GREAT PROFESSIONAL WHO HIRES PROFESSIONALS TO DO A GREAT JOB. WE'VE ALWAYS BEEN HAPPY WITH HIS ADVISE, TIMELINESS, PRICE, AND MOST IMPORTANTLY THE COMPLETED PROJECT.
Licensing
State Contractor License Requirements
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FAQ
East Valley Floors Inc. is currently rated 4.7 overall out of 5.
East Valley Floors Inc. accepts the following forms of payment: CreditCard
No, East Valley Floors Inc. does not offer free project estimates.
No, East Valley Floors Inc. does not offer eco-friendly accreditations.
No, East Valley Floors Inc. does not offer a senior discount.
Yes, East Valley Floors Inc. offers emergency services.
No, East Valley Floors Inc. does not offer warranties.