Data Doctors of Chandler

Fast and efficient. We subscribe to their service and pay $24.95/month. This enables us several clean ups each year. The staff is most helpful and our computer was ready in a very short time.

Vert well.

THIS PLACE IS OVERPRICED AND PROVIDES VERY POOR SERVICE!!!
I have 2 experiences at Data Doctors, and BOTH of them are poor:

1) My hard drive on my HP froze up. Took my pc initially to another vendor who diagnosed it FOR FREE. They told me the fee would be about $1K to fix it, but said they could retrieve all my data.

Since my employer was going to pay for it, I decided to take it to Data Doctors because of the reviews I had seen, and since they have so many locations around town. When I took my pc in, it was a $100 NON-REFUNDABLE fee just to look at it, and they had my pc for several days before telling me they thought they could retrieve my data for about the same price ($10 higher than the other vendor). Since the $100 was non-refundable (and would apply towards the cost to fix) I decided to go with Data Doctors - BIG MISTAKE.

Data Doctors told me it would take 2 weeks to get my pc fixed - it took nearly a month and most of the updates I received were at my urging on wanting to know what the status of my case was? Once the month came and went they told me they could NOT fix my pc. I told them how dissatisfied I was with their service and they refunded me the $100, which was rightful due to all the time they had my pc and my status-finding efforts. That was the one good thing I could say, until today when I saw they had an offer on Google:

Free Computer Checkup when you bring your computer in!

Expires: Oct 24, 2014

This offer was never stated to me, and I brought my pc in before the expiration date!
2) I purchased a new pc (Sony Vaio) and inserted an adapter which I thought would fit okay (it fit into the above HP) but turned out it didn't. Again went to Data Doctors to get help removing it. The counter rep there was not helpful at all - he wouldn't even touch it - said I would need to leave it there for a $100 minimum fee and said they would TRY not to damage my pc. I was quite disgusted and I left. I realized at that point that Data Doctors is not there to help, they are in this business to MAKE MONEY, and they don't care about the customer (at least not this one).

After I left Data Doctors I did a Google maps search and found another vendor close by - WHAT A GREAT SURPRISE!  I walked in with my Vaio and within 15 minutes the owner had removed the adapter from my pc with very little effort and NO CHARGE.

I will never go to Data Doctors again. The other vendor gave me his best effort and set me on the road again, and I very much appreciated his time and his appreciation of my time in stopping by. Whereas Data Doctors never thanked me, they only wanted my money, and certainly not my respect or my loyalty.

They did repair competently. The problem is that the local shop sends laptops to a central sevice and then is uninvolved with the service and refuses to find take any responsibility for delays or communication. The make the customer responsible for communicating with the central office. The central office makes commitments and then does not meet them. When called on it they respond that it is just the way they operate. 2nd problem is the lenght of time to get it done. It is 2010 and Laptops are now more common than desktops. They claim that the problem is that the part needed to come from somewhere else and that the shipping was slow. The end result was that we did not have the laptop for 3 weeks. Nothing takes three weeks in computor repair today. I have used them several times before with no complaints. Their attitude has changed and is no longer customer focused. We will not be able to use them again.