Creative Leather

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We went to Creative Leather after we went two many other stores to buy a quality Leather Couch and Chair w/Ottoman. We met Steve he was the sales person at Creative Leather and he was very knowledgeable about all the furniture in his store and not pushy at all. He answered all our questions and made it very easy to understand. He told us the couch will be made here in Chandler and it will be delivered in about 4 weeks, it was not only delivered on the date he promised it was also exactly on time we were promised.I had a fantastic experience and the merchandise looks and feels terrific. Thank you Steve at Creative Leather I will definitely people know if they want something quality to go to Creative Leather. Barb and Dave Sanchez

Their product is fabulous. We are very happy with the sofa. Their customer service stinks! The sofa suffered a couple of little scratches, or dings, on two of the cushions during delivery. I called the store while the delivery men were still here. The person who answered the phone at the store was a little hostile, so I gave the phone to the delivery person. He then assured me that the store would fix it, and he even took pictures of the spots. There was a problem with the ready-made chair that they delivered. I ordered a black chair, and they delivered a light taupe chair. It was loaded back on the truck. I expected to hear from them on Monday, July 1st. I did not. When they still hadn't called me on July 2nd, I called them. Steve, who answered the phone, was obnoxiously abrasive in his attitude toward me. Instead of admitting that they had sent me the wrong color, he insinuated that I was in the wrong, rather than their salesman. It turned out that the company that makes those chairs does not even have a back chair, but they insisted that I, the customer, was wrong, and not their salesman. I cancelled the order of the side chair. I asked why I never heard from them about the sofa leather repair, and again, Steve was very customer- UNFRIENDLY. He told me that Jim was on vacation until July 8th. I said that if he had only called and told me that, I would not be sitting here wondering why they have not contacted me. I told him that communication is very important! He said he would leave the information for Jim. When I did not hear from Jim on July 8th, I called on July 9th. Steve answered the phone and connected me with Jim's phone. I had to leave a message. An hour later, I still had not received a return call, so I am going to have to call them again. They have THE WORST CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED. Too bad, because they do make an excellent product.